Elizabeth N. Centers

***** ********* *******, ** *****

248-***-****

acggp6@r.postjobfree.com

Highly accomplished secondary education teacher with diverse experience ready to transition and

Summary

excel as a customer service representative in a business environment. Offer outstanding mediating,

Profile troubleshooting and conflict resolution skills. Possess well-developed interpersonal skills including

the ability to listen attentively, solve problems creatively, and use tact and diplomacy to win customer

loyalty.

Experience

Waitress George Murphy’s, Livonia, Michigan

07/2014 - Present Applied courtesy and problem solving skills to ensure customer satisfaction.

Responsibilities include: Checking customers' identification to ensure they meet

minimum age requirements for alcohol consumption; Checking with customers to ensure

that they are enjoying their meals and take action to correct any problems; Explaining

how menu items are prepared and making recommendations upon request.

Key contributions: Transforming "difficult" customers into loyal repeat guests by

leveraging strengths in service delivery and ability to find win-win resolutions; Promoting

customer satisfaction through personal interaction; Connecting with customers from

diverse cultures and backgrounds

Teacher

All Saints Catholic School, Canton Michigan

Middle School

Taught 7th and 8th grade science curriculum using a variety of lesson methods including cooperative

08/2005 – 06/2011

learning, projects, discussion, games and discovery. Participated in school events such as PTO,

Open House, faculty meetings, team leader meetings.Earned high marks for the quality and creativity

of classroom teaching, lesson plans and instructional materials. Left All Saints Catholic School

(on excellent terms) at the end of the 2011 to become a full-time mother to my daughter.

Key contributions:

• Developed innovative approaches that were repeatedly used up as the

standard for meeting school goals, including technology integration across the

science curriculum.

• Consistently commended for ability to redirect students exhibiting behavior

problems by replacing disruptive, unproductive patterns with positive behaviors

• Actively served on a variety of school committees and task forces focused on

curriculum development, textbook review, and fundraising.

• Established positive relationships with students, parents, fellow teachers and

school administrators/staff.

Teacher

Bishop Borgess High School, Redford, Michigan

Secondary School

08/2004 – 06/2005 Hired as a full-time teacher following student teaching. Managed classroom coverage of

10th grade classes in science and history. Assumed all responsibilities of a regular

classroom teacher, including professional development, communications with parents,

assessments of students and staff meetings.

Key contributions:

• Coordinated after school tutoring hours with a team of teachers to help students in

need of extra attention to further enhance their understanding of material.

• Received many positive reviews for the creativity of my lesson plans and

instructional techniques from faculty, parents and students.

• Applied progressive teaching principles to improve standardized test scores.

• Golden Teaching Award, 2008, 2010 and 2011

Achievements

• Teacher of the Week – Detroit News, 2005

and Awards

• Science Fair at Cobo Hall - took 2nd and 3rd place

• Secondary Education Certification – Wayne State University, May 2004

Education and

• Bachelor of Arts, Major: :History – Oakland University, December 2001

Certification

• Computer Skills: MS Word, PowerPoint, Internet (research and navigation)

Professional

• Smartboard workshop – Plymouth Canton School District

Training and

• Teaching “Special Needs” students – Plymouth Canton School District

Workshops

• NSTA workshop – Cincinnati, Ohio

• Differentiated Instruction – Chicago, Illinois

• Tutor middle- and high-school students

Community

Involvement

• Upon Request

References

Contact this candidate