Leinahtan D. Kendale

**** ****** ******

Laurel, MD 20723

Email: acggns@r.postjobfree.com

301-***-**** (H)

301-***-**** (M)

Education

Bachelor of Arts in Pure and Applied Mathematics (1988)

Hampton University, Hampton, VA

Graduate School: Hampton University 1992 - 1995, Education

DANYA International, Inc. - Technical Assistance (TA) Manager

. Assisted in monthly reporting processes including utilization

projections and status reports.

. Provided monthly and quarterly reporting processes including the

utilization of yearly projections and status reports.

. Coordinated daily TA tasks to operate efficiently under federal

guidelines.

. Defined and reported on TA knowledge performance indicators (KPIs) in

monthly meetings.

. Developed, documented and updated TA policies and guidelines.

. Collaborate with the Substance Abuse Mental Health Services

Administration (SAMHSA) Government Project Officers (GPOs) and

grantees to plan and coordinate TA activities.

. Maintained the master roster of approximately 750 active and low

performing grantees to assist them with customized TA. Responsible for

calculating TA/Training requests cost and receiving SAMHSA approval

for each TA event to ensure cost efficiency.

. Managed the logistics process for TA activities.

. Participated in SAIS technical meetings regarding TA Request System

(TARS) updates and enhancements.

. Planned and documented processes for implementing TA activities.

Recommend strategies for improving TA, including increasing the number

and scope of TA events.

. Served as the Danya expert on SAMHSA policies related to training and

TA.

. Supervised and assisted state programs in planning, coordinating and

managing the technical assistance process to include organizing site

visits, identification of expert consultants, and development of

expert consultant database.

. Managed and conducted SAMHSA grantee audits.

. Provided management on task spend plans.

. Provided budgets for TA/Training proposals.

. Responsible for managing the TA/Training budget for approximately 760

SAMHSA grantees, which included approximately 130 TA/Training events,

48 onsite TA site visits, 36 webinars and 12 face to face trainings

per year.

. Responsible for setting beginning year level of efforts for TA project

to ensure costs stay within yearly budget.

. Responsible for quality assurance and quality control of TA

deliverables.

DANYA International, Inc. - Training Specialist

. Provided onsite training to SAMHSA/CSAT addiction treatment grantees

regarding Government Performance Results Act (GPRA).

. Training grantees in the areas of data entry, administration of the

GPRA Tool, and client tracking and locating techniques.

. Modified curriculum and prepare training materials.

. Conducted training, analyze results from evaluations, and write

reports on the Training Event evaluation and any other issues of

concern.

. Provided GPRA technical assistance to individual grantees.

. Collaborated with logistics coordinator and grantees to schedule

training events.

. Assisted in training event registration process.

. Responsible for creating course content and designing presentations

using adult methodologies to ensure the trainees effectively learned

the material.

. Responsible for coaching and development and following up with trained

grantees.

. Collaborated and communicated with team members about new methods and

ideas to facilitate successful future trainings.

All - State Careers - MS Office Instructor

. Trained Pharmacy Technicians MS Office products.

. Created curriculum and lesson plans for classroom sessions.

. Collaborated with supervisor to ensure outcomes matched the overall

objectives and goals.

CTIS, Inc. - Sr. Training Specialist

. Developed training material consistent with specifications of client's

needs.

. Designed and wrote training materials to meet federal requirements.

. Conducted classroom and/or telephone-based training sessions with

technical and non-technical client personnel related to systems or

single applications for National Institutes of Health (NIH).

. Observed start-up sessions and production, developmental, and other

project activities to assist in the capture and description of

business processes and the details of application features and

functions. Developed and delivered training to assist in the

development of new instructors.

. Proactively worked with documentation staff to interview technical

staff for clarification of technical concepts required to be part of

training presentations.

. Assisted in the development of training schedule(s).

CSC - Computer Sciences Corporation - Sr. Training Specialist

. Conducted research, developed and revised courses and prepared

appropriate training materials. Prepared instructor materials, course

outlines, manuals and job aids.

. Responsible for training large groups of knowledgeable medical

providers and their representatives. Developed Energy Employees

Occupational Illness Compensation Program Medical Benefits

Identification Card. Wrote system requirements for the Department of

Labor (DOL) Energy Employees Occupational Illness Compensation Program

Medical Benefits Identification card tracking system.

. Developed Energy Employees Occupational Illness Compensation Program

Medical Benefits Identification card tracking system.

. Responsible for training on Current Procedural Terminology (CPT-4) and

International Classification of Diseases (ICD-9) coding, electronic

medical bill payment system and processes, rules governing workers

compensation and the pharmaceutical industry, policies, guidelines

and procedures for adjudicating and managing claims.

Automated Business Systems & Services, Inc. - Applications

Trainer/Instructional Designer

. Responsible for designing and developing training for the newly

developed automated Driver's Licensing System for the Motor Vehicle

Administration of Maryland.

. Developed training manuals and user documentation for the automated

Driver's Licensing System. Responsible for training and coaching the

Motor Vehicle Administration trainers on the automated Driver's

Licensing System.

HCI Technologies Inc. - Telecommunications Trainer/Instructional Designer

. Developed customized services guides and handouts for training

participants, and provided additional services such as "Help Desk

Support" during actual cutovers.

. Trained sessions that were designed to teach job-related skills and

provided real-world exercises to help clients more effectively utilize

their equipment.

. Trained sessions that included formal, informal, and one-on-one

training for end users and system administrators; "train the trainer";

and executive user training.

. Trained supplemental and refresher training courses.

. Knowledgeable and experienced on a variety of systems, hardware and

software, including Voice Terminals and Features used with Avaya,

Nortel, and Cisco; Voice Messaging Systems from Octel, Nortel and

Active Voice; and Call Center Applications.

Advantage Schools, Inc. - Teacher

. Lead/mentor 4th grade teacher.

. Taught 4th grade Mathematics, Science, Reading, Writing and Spelling.

. Evaluated and recorded students progress.

. Requisitioned textbooks and instructional material to meet students

need.

Brann/Snyder Communications - Training Specialist /Lead Trainer

. Trained customer service representatives and telemarketers on company

structure, benefits, policies, procedures and telecommunication

software applications.

. Served as subject matter expert on Bell Atlantic and GTE products and

services.

. Responsible for training the training staff on Bell Atlantic products

and services.

. Designed and developed training material for Medicare customer service

representatives.

High School Teacher/Coach

. Nansemond River High School, Suffolk, VA; - Taught Math and Science in

the Alternative Education Program (Nansemond River - 92-95).

. Parkdale High School, Riverdale, MD; - Taught Algebra 1 and

Discovering Geometry (Parkdale 97-98).

. Virginia Juvenile Boot Camp, Windsor, VA; - Taught Algebra and

Geometry to Juvenile Boys and Girls (Virginia Juvenile Boot Camp 96-

97).

. Northeastern High School, Elizabeth City, NC. - Taught 9th Grade Pre-

Algebra (Northeastern 95-96).

. Coached Junior Varsity Baseball/Varsity Football/Varsity Track (92-

98).

Trainings/Seminars:

. Fundamentals of Successful Project Management

. Practical Approach to Chronic Beryllium Disease: Clinical Evaluation,

Medical Surveillance and Disease Management

. DOL Annual Computer Systems Security Training

. Basic Software Estimating

. Basics of Finance and Performance Measurement

Certifications and Affiliations

. American Society for Training Development

. National Educators Association

. Maryland State Teachers Association

. Virginia Educators Association

. CSC Bridge Sponsor/CSC Employee Recognition Committee

. Danya International Integrity Award

. Danya International Team Recognition Award

. Excelling as a Manager

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