Joshua Frazier

**** ***** ***.

San Jose, CA ****0

Phone: 443-***-**** Email: acggm5@r.postjobfree.com

Experience

StarChapter, Owings Mills, MD - 2013- Present

Product & Implementation Manager

I was brought on at StarChapter to take on a growing list of projects. My

primary duties include:

. I manage a small design and development team, working on enhancements

and updates to our software

. Do research with customers (through several outlets, including support

tickets, training, and focus groups), to gain insight for future

features and updates for the software

. Designing, managing the design and development of and testing of new

features to the software

. In charge of alpha and beta testing of new features

. Act as a go between for our beta testers and my development team,

tracking and reporting bugs, and coming up with elegant and creative

solutions to problems during this critical phase of the projects

Winterleaf Entertainment, Remote - 2013- 2014

Art Producer/ Designer

. Designing maps and environments and helping to build them in the game

engine

. Helping plan logistical and technical aspects of the game play and

game mechanics

. Managing a team of 25 artists and 7 designers working on the game

. Reviewing, critiquing, and approving art assets based on the design

guidelines set forth by myself and the rest of the design team

. Helped in the creation and testing of several pencil and paper

prototypes of the game

BLM technologies, Frederick, MD - 2012-2012

Tech support contractor

I was recruited by BLM to work with a team of technicians to do an onsite

Lifecycle refresh for a large client in the Frederick area.

. Assisted in large scale hardware lifecycle updates for clients

. Backed up the client computers to their server

. Reimaged computers

. Updated hardware

. Restored the user data to workstations.

. Provided onsite support for the new workstations after the refresh had

been completed

. Gained experience in proxy servers, CISCO/Avaya IP Telephony, remote

desktop clients, software support/installation

Encore marketing intl., Blue Ridge Summit, PA - 2011-2012

Internal Web Support Technician

I was hired on with Encore to help with filing a warehouse full of customer

information into a database.

. Filled customer information onto database

. Provided end user support for users of an internal company site

. Tested a new company intranet

. When the site launched, handled phone calls from employees with issues

regarding the website

. Track errors and work closely with the development team to improve the

website and the user experience.

. Learned a great deal from the development team about the development

lifecycle and the processes it entails

. Worked with Jscript and HTML technologies during the testing phase of

the project

. Worked with Citrix technologies off Citrix portals on a server.

. Supported end users with issues they had with peripheral devices while

using the Citrix technology.

Citicorp, Hagerstown, MD - 2008-2011

Fraud Database Manager

I Started at Citicorp as a fraud investigator for their credit card

division, monitoring accounts for suspicious activity.

. Fraud investigator for their credit card division

. Monitored accounts for suspicious activity.

. Design, and managed the construction of a comprehensive fraud

database, compiling data from several different departments within the

company.

. Technical support

. Worked with SQL database technologies, SharePoint, and Microsoft's

Office suite.

Sprint, Portland, OR - 2006-2008

Mobile Device Tech Support

I was brought in to work for Sprint in their mobile device technical

support department.

. Mobile device technical support

. Trained new hires

. Trouble-shooting of a wide range of Sprint and Nextel devices.

Education

Middletown High School, Middletown, MD

Anne Arundel community College- Developing for the Mac, iPhone, and iPad

Courses

Skills:

Black box/white box testing

Product management

Project management

Objective-C

Xcode

Software prototyping

Software development lifecycle

Contact this candidate