Paul J. Crabbe

Los Angeles, CA *****

***) ***- *207

acggjf@r.postjobfree.com

Summary

Seasoned Customer Service Professional with more than 10 years of

experience providing customer service and technical troubleshooting. Areas

of expertise include application of the critical thinking skills necessary

to successfully facilitate client relations while performing superior work

under the pressure of rigid deadlines within a corporate setting.

Highlights

? Customer service expert ? Billing Processor (itemized

spreadsheets)

? Analytical and critical ? Windows XP/Vista/ Webmail/Outlook

thinker

? Patient and diligent ? Skilled Copy Press Operator

? Fast learner ? GBC Machinery & Lamination

? Telecommunication skills Equipment Operation

? Multi-line phone usage ? Machine Maintenance/Troubleshooting

? Strong organizational skills ? Inventory control

Experience

Customer Service Representative/Copy Clerk

July 2001 to September 2013

Children's Hospital of Philadelphia - Philadelphia, PA

Communicated with vendors regarding back order availability, future

inventory and special orders. Handled copier service calls. Processed

billing for customers. Trained, cross- trained and provided back-up for new

and existing employees by providing knowledge of specific office tasks and

policies. Collected data and respond to print and copy equipment issues by

contacting service personnel using specific PC applications.

Law Office Mail Clerk

May 2002 to November 2002

Duane Morris Law Firm - Philadelphia, PA

Performed administrative duties but not limited to copying, document

binding and scanning of information. Sorted and scanned hardcopy materials

and other mediums for use in printed documents and digital format. Enabled

to open and scan incoming mail for electronic distribution per customer

requirements.

Mail Clerk

July 2001 to May 2002

AstraZeneca - Philadelphia, PA

Responsible for logging in incoming/outgoing mail and packages. Metered and

prepared packages for outgoing mail. Monitored mail related vendors to best

facilitate the company. Ordered, tracked and stocked supplies. Adhered to

work according to established practices, procedures, techniques, and

standards with minimal supervision within the assigned time frame.

Education

DPT, 1998

Philadelphia, PA

Computerized Business & Accounting

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