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HRO, HR Operations, HR Shared Services, HR Process, US IT Recruitment

Location:
Mumbai, Maharashtra, India
Salary:
1300000
Posted:
March 13, 2024

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Resume:

SURENDRA SINGH (Immediate Joiner)

Mobile:+91-882******* / 700-***-****

Email ID: acggil@r.postjobfree.com

Current Location: Mumbai / Kolkata (Open to relocate) Actively seeking new job opportunity in Global HRO / HR Operations / HR Shared Services (India, USA, UK & APAC). I am open for an Individual Contributor role/Contract/Contractual Role/Off Role/Third Party Role. Total Work Experience-9 Years

Global HRO / HR Operations / HR Shared Services Experience-5 Years US Recruitment/US Staffing Experience-6 Years

APAC Talent Acquisition Experience-3 Years

India Talent Acquisition Experience-6 Years

C O V E R L E T T E R

I, Surendra Singh, came with a total of 9 years of dedicated experience in Global HRO/HR Operations/HR Shared Services

(India, USA, APAC) & Talent Acquisition-US Recruitment, APAC & India. I am a very proficient and self-made professional. I exhibit a proactive and self-driven approach, establishing and nurturing strong relationships with candidates and clients in India, APAC & USA. I have extensive network with Global Business Leaders, providing valuable insights. I have expertise spans diverse sectors, having successfully served Direct Clients, Implementation Partners, MSP, and VMS. Specializing in talent sourcing and recruiting for mid-level and senior-level IT roles and industry coverage extends across IT, Healthcare, Telecom, Engineering, Pharma/Bio Pharma, BFSI/Banking and many more. HRO / HR Operations / HR Shared Services (HRSS)-Managed data reporting, HR Reporting and HR Analytics. Supported HR Operations Team as and when required and perform data analysis. Worked on Employee Data Management (EDM) tools-SAP & Oracle for USA/UK employees. Provided HR analytics and reporting to track key HR metrics. Responding to queries through emails and phone calls of global employees.

Industry Coverage-I have been serving IT, Healthcare, Telecom, BFSI/Banking, Automotive, Engineering, Oil & Gas Clients for the past 9 years and handled more than 15 to 20 MNC Clients across USA, UK, Canada, APAC, and India. Direct Clients Handled-Hitachi Vantara, SoftwareOne, IBX, Takeoff Technologies, Innova Solutions, Virtusa, WellSky HealthCare, AMN HealthCare, Simplify Healthcare, Healthfirst, CHOP(Children's Hospital of Philadelphia), Toyota Tsusho Systems, Bosch, Dobbs Defense Solutions(State/Federal Client), Spero Solutions, etc. Implementation Partners-Infosys, Wipro, United Health Group, British Telecommunication/BT Group. ATS(MSP/VMS)-SAP, Oracle, X0PA Ai, Ciepal, Kenexa BrassRing, Sniper, Talent Recruit, Bullhorn, Job Diva, Jobvite, STC, CATS, Crelate, TTS, Magnit, Zoho.

Skills Sourced & Hired-Cloud Computing, Cybersecurity Project Technical Lead, Domain Security, Test Embedded Engineer, Network Engineer, Golang Developer, SAP, JAVA, Dot Net, Python, Engagement Manager-Transition & Operations, Procurement Executive, Contract Management Executive, Change Management Manager, Business Analyst, Data Analyst, IT Project Manager, Nurse Practitioner, Healthcare Product Manager, Collection Specialist, Occupational Therapist, Scrum Master, Dot Net, Devops, Testing, AWS, Salesforce, Data Analyst, GRC Analyst, Automation Test Engineer, Network Operations Engineer, and many more.

S K I L L S E T

End to End Recruitment

HRO / HRSS / HR Ops

HR Shared Services

US IT Recruitment

USA, India & APAC

VMS & MSP

Revenue Generation

Team Handling

Team Coaching

Client Management

Account Management

Corp to Corp, C2C, W2

Work Authorization

Stakeholder Management

Direct Clients

Implementation Partners

Resource Planning

MS Office

SAP & Oracle

P R O F I L E S U M M A R Y

• A competent self-made Global Talent Acquisition and HRO / HR Operations / HR Shared Services

(India, APAC & US Recruitment) professional with extensive 9 years of work experience.

• Excellent relationship with Global Business Leaders in India, APAC and USA.

• Served Direct Clients, Implementation Partners, MSP and VMS.

• HRO / HR Operations / HR Shared Services (HRSS)-Managed data reporting, HR Reporting and HR Analytics. Supported HR Operations Team as and when required and perform data analysis. Responsible for HR system implementation from Oracle platform to SAP. Worked on Employee Data Management (EDM) tools-SAP & Oracle. Collaborating with HR Centers of Excellence (COE) to deliver high quality services to global employees. Provided HR analytics and reporting to track key HR metrics.

• Talent Mapping, Sourced & Hired for various mid-level and senior level IT roles. Industry Coverage- IT, Healthcare, Telecom, BFSI/Banking, Oil & Gas, Automotive, Engineering, etc.

• Well versed in social network recruiting, researching, and job portals-LinkedIn Recruiter, Monster, Dice, Career Builder, Job Diva, Zip Recruiter, Indeed USA and Ladders.

• Managed complete end to end recruitment life cycle which involves sourcing, screening, qualifying, submitting, taking interviews, warm up/follow up calls, offer roll out and onboarding.

• Maintaining database of my own potential candidates and on application tracking system(ATS- Kenexa BrassRing, Sniper, Talent Recruit, Bullhorn, Jobvite, STC, CATS, Crelate, TTS, Magnit.

• ATS-Manage and administer the applicant tracking system(ATS) to ensure smooth and efficient recruitment processes, including job posting, candidate screening, and interview scheduling. Generate detailed reports and analytics from the ATS, providing key insights and metrics on recruitment activities, such as time-to-fill, source effectiveness, and candidate quality, to support data- driven decision-making. Evaluate recorded calls for accuracy, completeness, and compliance with company policies, procedures, and regulatory requirements.

• USD Pay Rate negotiations and driving closures of multiple positions.

• Stakeholder Management-(VP/MD/SGM/HRBP/Hiring Managers) across various geographies.

• Bench Sales-Sourcing job requirements from the Vendors and Clients, submitting the Bench Consultants, negotiating the best pay rates. following up on the Interview Schedules and placing the Consultants at best deals.

• Ability to manage multiple tasks while remaining proactive and flexible and to deal effectively with all levels of staff and management.

• Open to learn about new technologies and tools.

• Very familiar with MS Office 365, SAP, Oracle application and tools. P R E V I O U S W O R K E X P E R I E N C E

June’23-Dec’23 KGTiger Corporation, Team Lead-HR Operations/HR Service Delivery, India Hiring & US IT Recruitment

Work Location-Central Mumbai

Industry Coverage-IT, Healthcare, Automotive, Engineering Clients Handled-Toyota Tsusho Systems, Spero Solutions, Signant Health, CHOP, Dobbs Key Result Areas:

• Worked as a Team Lead and handled 4 to 5 Clients Independently for India and USA regions.

• HR Operations-Managing HR operations including compliance, employee data management (EDM), and HR technology systems. Handled HR process improvement initiatives, resulting in reduction in employee inquiries and increase in efficiency.

• Team Management-Handled a team of 6 Recruiters. Coaching and Training the team members on a weekly basis.

• Talent Mapping, Sourcing, Researching, Maintaining Candidate’s Pipeline and Talent Supply.

• Hires-5 to 6 hires made on a monthly basis.

• Client Relations/Client Management-Interacting with all the Clients frequently on candidate’s submissions, regular feedbacks, pay rate negotiation, hires, existing requirements, new requirements, priority requirements, on-hold requirements. Submitting profiles and asking for the feedback on Clients portal(MSP/VMS) and ensure that the same data is uploaded in our internal portal.

• ATS(VMS/MSP)-Ciepal, Crelate, TTS, Taleo, Magnit.

• Timesheets-Responsible for the approval of attendance, leaves and sharing the same with the Payroll Team every week. Feb’21-Feb’22 Nitor Infotech, Team Lead-HR Operations/HR Service Delivery, India Hiring & US IT Recruitment

Work Location-Central Mumbai

Industry Coverage-IT, Healthcare

Clients Handled-WellSky HealthCare, AMN HealthCare Key Result Areas:

• Worked as a Team Lead and handled more than 4 to 5 Clients independently for India and USA regions.

• HRO / HR Operations / HR Shared Services (HRSS)-Responsible for HR system implementation from Oracle platform to SAP. Providing employee services to global HRMS tool, employee data management, global HR metrics, reporting, employee file digitization.

• Talent Mapping, Sourcing, Research, Maintaining Candidate’s Pipeline and Talent Supply.

• Team Management-Handled a team of 4 Recruiters.

• Client Relations/Client Management-Interacting with all the Clients frequently on candidate’s submissions, regular feedbacks, pay rate negotiation, hires, existing requirements, new requirements, priority requirements, on-hold requirements. Submitting profiles and asking for the feedback on Clients portal (MSP/VMS) and ensure that the same data is uploaded in our internal portal by the team members.

• Partner with Project Managers, Product Managers, VP’s and Directors to understand the skills and background required for each role and provide expert advice and coaching to Project Managers throughout the recruitment process.

• ATS-RMS.

• Maintaining weekly and monthly reports and sharing with the Management(CEO, Directors & VP). May’17-June’20 WhiteCrow Research, Consultant-India Hiring, APAC & US IT Recruitment Work Location-Central Mumbai

Industry Coverage-IT, Healthcare, Oil & Gas, Banking/BFSI Clients Handled-Software One, Hitachi Vantara, Wipro, HSBC, UHG, Shell, TASC Key Result Areas:

• Managed more than 5 Clients independently for India, APAC and USA regions.

• Talent Mapping, Sourcing, Research, Maintaining Candidate’s Pipeline and Talent Supply.

• Team Management-Handled a team of 4 to 5 Recruiters.

• Client Relations/Client Management-Interacting with all the Clients frequently on candidate’s submissions, regular feedbacks, pay rate negotiation, hires, existing requirements, new requirements, priority requirements, on-hold requirements. Submitting profiles and asking for the feedback on Clients portal (MSP/VMS) and ensure that the same data is uploaded in our internal portal by the team members.

• Stakeholder Management (VP/ MD/HRBP/Hiring Managers) across various geographies.

• Partner with Hiring Managers to understand the skills and background required for each role and provide expert advice and coaching to Hiring Managers throughout the recruitment process.

• Maintaining weekly and monthly reports.

• ATS (VMS/MSP)-STC, Kenexa Brassring.

May’16-Feb’17 ManpowerGroup (RPO), Consultant-India Hiring & US IT Recruitment Work Location-Central Mumbai

Industry Coverage-IT

Clients Handled-Oracle, Avnet, Aircel, Waree Group Key Result Areas:

• Worked as an Individual Contributor (Talent Acquisition Specialist) for middle level and senior level positions for India and USA regions.

• Single point of contact for all the Clients.

• Handled end to end recruitment life cycle which involves Sourcing, Screening, Qualifying, Submitting, Interview Coordination, Warm up/Follow up calls, offer roll out and on boarding.

• Sourcing from different job boards and well versed in Social Network Recruiting, LinkedIn Recruiter, Dice, Career Builder, Zip.

• Follow up with candidates and ensure warm call made for all candidates offered till join.

• Responsible for the Contract Staffing and Permanent Staffing.

• Collaborating closely with Clients to understand their manpower needs and propose suitable hiring solutions. Deliver assignment within timeliness outlined by the Clients. Building a continuous rapport with all the Clients for a long-term association.

• Encouraging the candidates to provide references for better prospects and maintaining potential database for future hiring.

• Maintaining and updating the database of the candidates.

• ATS (VMS/MSP)-Talent Recruit, Bullhorn.

June’10-Jan’14 Infosys Limited, Senior Process Executive (InfyHR Team)-HR Operations/HR Service Delivery Work Location-Bengaluru

Key Result Areas:

• HRO / HR Operations / HR Shared Services (HRSS)-Worked with InfyHR Team for HR Shared Services (HRSS) / HR Service Delivery / HR Operations Unit.

• Worked on Employee Data Management (EDM) tools (SAP & Oracle) for USA/UK employees.

• Receiving the feedback from the manager and sending to the backend team for updating the Confirmation status. Generating Confirmation Letter and sending to the employees in soft form.

• Responding to Infosys employees queries through emails and phone calls.

• Taking care of the Appraisal data from period to period for Global Infosys Limited Employees and keeping a track of the Grading System. Preparing reports of the Appraisal Cycle and sending reminder emails to Appraisees, Appraisers and Reviewers regarding the sign-offs of the appraisal cycle. Coordinating Performance Appraisal process and helping to ensure appraisals are submitted and in a timely manner. Ensure objective administration of the performance appraisal process and accuracy in feedback collation.

• Worked on AIMS application. Handled H1B US VISA documentation and follow-ups. Assisting employees in filling online visa application form for US H1B VISA. Updating employees with their documentation and VISA status, attending phone calls and email queries.

• Responsible for the ServeCentrle Portal where the queries flow from worldwide Infosys Employees regarding the profiles referred through “Connect Infy+”, the employee referral portal.

• Sending weekly and monthly reports to HR Manager and Senior Manager HR. A C A D E M I C D E T A I L S

• Pursuing Certification in Strategy & Operations from IBMI, Germany, Online, December’23-Present

• PGDBM-HR from ISBM&A, Bengaluru, India, 2014

• Bachelor of Arts from Rourkela University, Rourkela, India, 2009

• Class 12th from NIOS, India, 2005.

• Class 10th from South Eastern Railway Mixed Higher Secondary School(English Medium-ICSE Board), India, 2003. P E R S O N A L D E T A I L S

Languages Known: Advanced English, Hindi and Bengali Marital Status: Married

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