RUPACHANDRAIAH. M

Panchajanyam, Puthenvallivayal, Edakkad (PO), Kunduparambha, Calicut -

673005, Kerala.

Mob: +91-828******* / 909-***-****,

E-Mail - acggh6@r.postjobfree.com

OBJECTIVE: Seek the position of General Manager - Operations.

SUMMARY

Extremely creative, knowledgeable and resourceful General Manager -

Operations with great experience in consistently delivering the results

that contributes to the mission and overall success of the company by

accomplishing performance objectives focused on business revenues, guest

and associate satisfaction and effectiveness and efficiencies.

Summary of Qualifications

> Over 16 years experience.

> Exceptional ability to communicate, both verbally and written,

effectively with guests, Vendors and co-workers.

> Strong ability to read, write and speak English language fluently.

> Considerable Microsoft Office skills as well as General Brand System.

> Remarkable ability to identify and resolve problems in a timely

manner; develop alternative solutions; and use reason even when

dealing with emotional topics.

> Great ability to manage difficult or emotional customer situations;

respond promptly to customer needs; and respond to requests for

service and assistance.

> Proven ability to build positive team spirit.

> Profound ability to delegate work assignments; provide recognition

for results.

> Strong ability to look for ways to improve and promote quality;

demonstrate accuracy and thoroughness. Uncommon ability to

prioritize and plan work activities.

CURRENT ORGANIZATION

Sinclairs Retreat Ooty

Reporting to - Corp. GM

Designation - General Manager

( Sinclairs Hotels & Resorts, sinclairs Hotels Ltd. )

20th November 2013 - Till The Date

PREVIOUS ORGANIZATIONS

1. Swarna Residency - Sri Kalahasti

1998 February to 2000 January

Front Office In charge

Worked as a Front Office In charge, Swarna Residency, Sri Kalahasti,

Andhra Pradesh, India.

2. Fortune Hotel - Calicut

10th July 2001 To October 16th 2004

Front Office Assistant

Worked As Front Office Assistant, Fortune Hotel By ITC Welcome Group,

Calicut, Kerala, India.

3. St. Marks Hotel - Bangalore

October 17th 2004 to January 09th 2010

Front Office Supervisor

Worked As Front Office Supervisor, St. Marks Hotel By Raheja Group Of

Hotels, Bangalore, Karnataka, India.

4. Confident Group (Confident Resorts Retreats (I) Pvt Ltd.), Mega

Bangalore.

Reporting to - General Manager - Operations

Designation - Rooms Division Manager - Operations.

Confident Cascade

(Group Of Confident Resorts & Retreats )

10th January 2010 - 31st Mar 2011

Front Office Manager

Confident Amoon Glamour Resort + Spa

(Group Of Confident Resorts & Retreats )

1st April 2011 - 30th Nov - 2012

Rooms Division Manager

5. Panoramic Group - United 21 Resort

Reporting to - CEO

Designation - Unit Manager Operations Manager

(Panoramic Group )

3rd Dec 2012 - 15th November 2013

EDUCATIONAL QUALIFICATIONS

> Graduate in Bachelors Of Comers From Sri Venkateswara University,

Sri Kalahasti, AP.

> Graduate in B.Sc Tourism & Hospitality Management From Madurai

Kamaraj University.

SKILLS

> Able to assign the duties to the co-workers regularly.

> Capable to document the important notes which help in future.

> Arrange the different programs of specialist to motivate the staffs.

> Keep the records of customers by creating the database which used in

future.

ACHIVEMENTS & EXTRA

CURICULAM

> Guest comment in Suggestions Card - Nominated for BEST EMPLOYEE in the

month of July 2006 at St. Mark's Hotel, Bangalore.

> Successfully handled one group a team of 18 members, for TRAIN THE

TRAINERS PROGRAME, which was conducted by St. Mark's Hotel for the

staff.

> Headed the 4 groups of TRAIN THE TRAINERS program at St. Mark's Hotel.

IT SKILLS

Microsoft Office, Hotel Management Software ( IDS, PRISAM, WIN HMS &

PROLGIC)

PERSONAL PROFILE

Date of Birth : 01/07/1979

Marital Status : Married

Strengths : Enthusiastic, Hardworking, Leadership

Qualities,

Perseverance towards work

Passport No : J 3288437

Date of Issue : 29/09/2010

Date of Expiry : 28/09/2020

Place of Issue : Kozhikode

Contact this candidate