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Customer Service Manager

Location:
Anaheim, CA
Salary:
65000
Posted:
October 21, 2014

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Resume:

JEFFERY FOWLER

**** ********** **, ******* ** ***04

949-***-**** acgget@r.postjobfree.com

Objectives

To obtain a Management Position in a large multi disciplined medical organization, with a focus on improving

pay for performance metrics and similarly incentivized programs. Further, a position that would showcase my

abilities to wear multiple hats simultaneously in a matrix type organization.

Experience

Clinic Manager 07/09 – 10/2012

Genesis Medical Clinic 6189 La Palma Ave Buena Park CA, 90620

Manager Clinic Operations 10/2012 – Current

Prospect Medical Systems 600 City Parkway West Orange CA, 92868

Responsibilities:

Coordinate with the Medical staff on patient care issues. Ensure the effective and efficient operations

of the clinic, which includes adequate staffing, ordering and managing supply inventory and dealing

with the day to day issues that arise. Ensure that the rules of the clinics are followed by every

employee and that they are up to date with their compliance training. Ensure that the clinics comply

with all medical guidelines, ethics and laws. Assist in the development, management and application

of the clinic budgets. Oversee the accounting for the practices, in conjunction with the finance

manager. Assist in the development of a marketing strategy and plan. Responsible for the hiring and

training of all administrative and support staff. Oversee patient satisfaction, and communicating with

the patients in case of complaints. Ensure that all records of the facility are maintained properly and

are up to date. Keep all credentials and licenses current and up to date. Make sure the medical

facility meet all Medicare guidelines and HIPAA compliance. Submit all Meaningful Use data to

Medicare. Responsible for the collection and submission of all HMO encounter data.

JEffery Fowler Page 1

Skills

Asset Management

Resource Management

Provider Relations

Customer Service

Pay for Performance

HIPAA

Meaningful Use

EMR/EHR

Managed Care Operations

EHR implementation

Education

University of Phoenix

Master’s Candidate MBA Expected graduation 02/15

Bachelor’s of Science, Business Administration, 2011

Independence University

Associates Advance Respiratory Care

Associates Degree, CRT, RRT 2009

References

Professional references available upon request

Interest, Hobbies, Other

JEffery Fowler Page 2

Foreign Language: French (intermediate), Spanish, (beginner)

JEffery Fowler Page 3



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