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Customer Service Administrative Assistant

Location:
Houston, TX
Posted:
October 21, 2014

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Resume:

Sharon Angelle ***** Sagepark Ln, Houston TX *****, Ph 281-***-****,

acggep@r.postjobfree.com

Dedicated administrative support professional with more than 10 years of

experience in customer service, purchasing and exporting. Energetic self-

starter, effective working both independently and as a team member, and

committed to exceptional customer service. I am also trustworthy and

ethical.

QUALIFICATIONS

Strong interpersonal and communications skills; demonstrated ability to

develop and maintain sound business relationships.

. Experienced in PeopleSoft, JD Edwards, and Microsoft Office Suite

products including Excel, Outlook and Word. Internet, 10-key

calculator, scanner, fax, copier.

. Proven ability in challenging, highly visible positions; working

within strict deadlines to produce sustainable results.

. Detail oriented with ability to maintain high levels of accuracy in

data entry.

. Strong organization skills for accuracy in maintaining and filing

records.

. Ability to multi-task and shift priorities quickly.

PROFESSIONAL EXPERIENCE

Naca Logistics

8/2012 - 12/2013

Project Cargo Coordinator/Customer Service/Receptionist

. Processed Bookings: this includes:

Obtain all necessary information from customers (Internal and

External)

Obtain information on foreign formalities when not available at

a domestic level.

Solicit feedfack from cutomers regarding our service and turn

time

Solicit feedback from customers regarding our quotes.

Solitic ongoing bookings from customers.

. Update and maintain booking sheet.

Act upon and respond to overseas offices inquires, including, but not

limited to,

contact with importer's suppliers(s) for information by telephone,

subsequent mailing,

appropriate follow up for cargo readiness and subsequent booking of

cargo with attendant details, and appropriate correspondence with

overseas offices to ensure

and assure consignee's satisfaction, as well as our overseas office or

agent satisfaction.

Pride International/Ensco Supply Chain

Purchasing Assistant/Expeditor

9/2003 - 3/30/2012

. Send out quotes to the vendors and prepare purchase orders.

. Review open past due Purchase Order reports and maintain frequent

communication with suppliers and carriers to expedite to confirm

shipment and delivery information, and update Purchase Order delivery

dates and information in the system. Proactively communicate any

significant changes in the Purchase Order.

. Receive Purchase Order in the system and ensure that all valid

supporting documents evidencing receipts are scanned into the system

along with the receipt lines.

. Responsible for handling supplier documentation requirements to the

Purchase Order, including confirming supplier delivery of certificates

and documents, scanning and attaching the certificates and documents

to the Purchase Order in the system, and for emailing and/or mailing

certificates and documents to the field base offices.

. Monitor freight forwarder receipt reconciliation and exception reports

on a weekly basis to ensure Purchase Orders are received.

. Facilitate resolution of Purchase Order related discrepancies reported

by the Freight Forwarder through Overage, Shortage and Discrepancy

(OS&D) reports. Make any corrections that need to be made.

. Monitor supplier's performance, notify buyer regarding significant or

continuing supplier failure to timely meet delivery schedules.

. Manage non-matching supplier invoices and determine the problem

between the invoice and Purchase Order, and notify the Buyer when

Purchase Order contractual performance issues require the Buyer's

review and action. Track communications with the Buyers and

Accounting to ensure all non-matching invoices are resolved in a

timely manner.

Daniel F. Young, Inc.

1973 - 2001

Export Supervisor

. Arrange and/or coordinate shipments to worldwide destinations for

various accounts such as Exxon Materials & Products and Saudi

Petrochemical Co. (Project to Saudi Arabia) and Petrozuata (Project to

Venezuela). - Traffic/Booking, including preparation of all export

documents.

. Expedited and maintained an effective worldwide distribution systems

for international shipments including monitoring carrier's

performance, communication with colleagues, outside vendors and field.

Traffic, booked and consolidated material into warehouse, prepared

all export documents. Created material receipts and packing lists.

Administrative Assistant

. Processed, screened and tested personnel

. Maintained confidential personal records

. Trained employees

. Organized data for salary increases

. Coordinated safety committee

. Monitored safety procedures

. Attended office equipment seminars and trained employees

Lykes Bros. Steamship Company

1968 - 1972

Sales Secretary

. General Office Duties

. Documentation and switchboard

. Typed and Filed sales reports and expense accounts

. Heavy phone contact with customers

. Maintained Office



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