CAREER OBJECTIVE: ADMINISTRATIVE ASSISTANT

SUMMARY OF QUALIFICATIONS

Results driven office assistant with ten years of experience providing quality administrative support to a diverse background of management teams both in profit and non-profit organizations. Core competencies include: organizational aptitude, multitasking with appropriate priority driven focus, task efficiency, exceptional oral and written communication, and time-management solutions. Proven track record as a creative problem solver while maintaining positive workplace relationships and professional composure in high stress environments. Known for an incomparable work ethic and a dedication to daily excellence that is achieved through a positive and adaptable attitude.

PROFESSIONAL EXPERIENCE

Office & Veterinary Assistant, Mount Stuart Animal Hospital, Ellensburg, WA, 2013-2014

Administrative Assistant, Chimpanzee & Human Communication Institute, Ellensburg, WA 2006-2013

Docent Program Coordinator & Liaison, Chimpanzee & Human Communication Institute,

Ellensburg, WA 2008-2013

Administrative Assistant, Ideal Toys Direct, Inc., Woodinville, WA, 2004-2005

Customer Service Representative, Amazon.com, Seattle, WA, 1999 - 2000

ADMINISTRATION ACHIEVEMENTS:

• Generated more efficient work flow practices for managing senior staff responsibilities at

the Chimpanzee & Human Communication Institute.

• Repeatedly and successfully accomplished targeted project goals for the directors of the Chimpanzee & Human Communication Institute.

• Provided a consistently friendly and cheerful public face of the Chimpanzee & Human

Communication Institute through reception and routine correspondence on behalf of the

sanctuary directors and program manager.

• Fostered critical thinking, leadership, and management skills in undergraduate and

graduate students to provide a solid foundation for work in the field of primatology.

• Responsible for daily office management of the family run business, Ideal Toys Direct,

while owners were away on business trips.

• Quality control and management of research data through data entry, project reporting

and record keeping.

ORGANIZATIONAL ACHIEVEMENTS:

• Successfully worked four distinct jobs at three different organizations in leadership or support roles simultaneously for a period of 1-2 months.

• Improved office paper flow efficiency at more than one of the above listed employers.

• Managed multiple databases that supported the research and administration of the

Chimpanzee & Human Communication Institute.

• Improved and maintained complex scheduling calendars for staff, volunteers, and

students at the Chimpanzee & Human Communication Institute.

• Contributed to recruitment and development of the volunteer program that supported the

Chimpanzee & Human Communication Institute’s education and visitation program.

TRAINING SKILLS:

• Quickly acquired the unique skills required to excel in a new position as a Veterinary

Assistant with no formal background or specific training.

• Developed employee training procedures and curriculum to teach how-to operations for

at least two of the above listed companies to ensure standards and efficacy for daily

business.

• Trained sanctuary skills in community volunteers as well as undergraduate and graduate

students to teach safety policies and procedures for working with chimpanzees in a high-

stress, dangerous environment.

CUSTOMER SERVICE SKILLS:

• Developed social media outreach on behalf of the Chimpanzee & Human Communication

Institute by setting up and administering the sanctuary’s Facebook page and WordPress

blog.

• Provided “escalation” customer service representative services, service to angry or

otherwise difficult customers, at Amazon.com.

EDUCATION

BA, Psychology, Central Washington University, Ellensburg, WA 2008

BS, Primate Behavior & Ecology, Central Washington University, Ellensburg, WA 2008

COMMUNITY LEADERSHIP

Chimpanzee Care-giving Volunteer, Chimpanzee Sanctuary Northwest, Cle Elum, WA

Team Captain, Board Member & Safety Officer, Rodeo City Rollergirls, Ellensburg, WA

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