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Customer Service Technician

Location:
Simi Valley, CA
Posted:
October 21, 2014

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Resume:

RIMA V. PATEL

Tel:805-***-****, Email:acgge9@r.postjobfree.com

Objectives: To provide utmost care, ensure health care safety of the

patient and lead towards the best of my skills in serving the society

Computer Skills

Software - MS Word, MS PowerPoint

Work Experience

Walmart (Feb 2014 to Present)-Cashier, Simi Valley, California

- Providing customer service to the community

- Ensures customer's satisfaction

- Zoning and maintaining inventory

Westlake Village Pharmacy (Oct 2011-Dec 2011)-Pharmacy Technician, Westlake

Village, California

- Answering phone calls for refills

- Ringing up the prescription

- Ordering and maintaining inventory stocks

- Pricing the medication

- Assisted pharmacist in filling prescription

- Entering prescription in the computer

- Book Keeping

- Provided customer service to ensure customers satisfaction

Target Pharmacy (Feb 2011- Apr 2011) - Pharmacy technician, Simi Valley,

California

- Assisted pharmacist in filling prescription

- Provided customer service to deliver the medications

- Typing prescription information into the computer to produce labels

- Ordering the inventory stock and antibiotics calls

Shri Krishna Medical Hospital (Jan 2010 - May 2010) - Internship Program,

India

- Participated in rounds to adapt various methods of patient care

- Studied case files in relation to patient history and prescribed

medications

- Dispensed prescribed medications in retail pharmacy

- Assisted Nurse to write prescriptions for patients

- Patient Counseling for appropriate medication

- Patient monitoring

Zydus Cadila (Jan 2006 - Mar 2006) - Internship Program, India

- Studied different dosage forms

- Rotations in different department like Parentrals, Liquid orals, etc.

- Learnt how the quality control tests were performed to support the

production and manufacturing of different dosage forms at large scale

Education

Certified Pharmacy Technician, PTCB (September 7, 2010) - Registered

Pharmacy Technician, California State Board of Pharmacy (November 12, 2010)

Nirma Institute of Science and Technology, Ahmedabad, Gujarat, India

Degree: Bachelor of Pharmacy Honors (2009-2010)

Rajiv Gandhi University of Health Sciences, Bangalore, Karnataka, India

Degrees: Bachelor of Pharmacy (2001-2005)

Master of Pharmacology (2007-2009)

THESIS: Antistress adaptogenic potentials of PONGAMIA PINNATA Leaves on

mice and rats (2008-2009)

Areas of Interest

- Pharmacy Technician

- Pharmaceutical Research and Development

- Quality Control and Assurance, Clinical Trials



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