Jeff W Mock

**** ****** ****** ***** **********, OH 44039 440-***-**** acggdp@r.postjobfree.com

Knowledge and Background

Citrix Xenapp HP Proliant/Dell PowerEdge Servers

Backup Exec, StorageCraft, Datto Backup SQL Server 2000, 2005, 2008

XenServer, Hyper-V, VMWare HP Thinclients

Exchange 2003, 2007, 2010 Tigerpaw and Bridgetrak Helpdesks

Windows 2003, 2008 R2, 2012, SBS Vipre, SEP, AVG, MalwareBytes

Watchguard, Sonicwall Firewalls Continuum NOC

MPLS APC Battery Backup Solutions

Education

Business Degree june 2007 cuyahoga community college

Concentration in Information Technology

Microcomputer systems management june 1999 CVCC

Novell Netware, NT 4.0,

Business Professionals of America

Certifications

Microsoft Certified Professional

Watchguard Certified

Datto Certified

Certified HP Proliant Service Technician

Experience

Service Manager/Level 3 Engineer Starfish computer corp april 2008 – October 2014

Level 3 Responsibilities and Accomplishments

Implementation of Tigerpaw Software Helpdesk including mobile app and customer portal

Implementation and management of company-wide spam filters including GFI Max Mail, GFI Mail Essentials, Threat Track

and Email Sorting Solutions.

Implementation and administration of several Xenapp environments

Lead technician on SBS migrations and Exchange Migrations (swing migrations)

Watchguard Firewall implementations and management including installs, branch VPN setups, failover setups, bandwidth

reporting

Lead technician on server builds, installations, repairs and migrations (2003, 2008, 2012)

Provided detailed project plans for all migrations

Implementation and management of multiple backup solutions for 40+ clients (Backup Exec disk and tape solutions,

Shadowprotect (Zenith BDRs), Datto Backup Systems, Barracuda

Implemented network antivirus solutions including Vipre, SEP and AVG

Established multiple Xenserver and Hyper-V virtual environments

Extensive experience monitoring servers, desktops and network equipment via Continuum NOC

Administration of multiple ERP systems including IQMS, Intuitive ERP, Sage

Implementation and management of APC power solutions including Symmetra and Smart-UPS

Implemented and managed Android Tablet solutions in production environment

Service Manager Responsibilities and Accomplishments

Manage scheduling of all projects and onsite visits for 5 engineers

Review helpdesk and escalate tickets as needed

Handle customer service related issues

Lead for daily staff meetings

Implemented several workflow processes to improve efficiency

Manage off hours calls to ensure they are responded to and resolved according to SLA

Network Administrator intigral, inc (formerly edge seal tech) 1998 – 2008

Daily support of 300+ users and 12 servers across 4 locations

Performed Exchange 5.5 to 2003 migration

Migrated from NT 4.0 to Active Directory (2003)

Managed time systems including ADP and Novatime (Cincinnati Time Systems)

Implemented networks at new regional offices including CAT5 cabling, server setup, desktop rollout, active directory site

setup, equipment racking

Provided off hours support for all 4 locations

Provided support for manufacturing environment that was completely software driven

Managed daily schedule and workflow of 1 engineer

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Freelance work Leading Edge Distribution 2004 - Present

Implementation and management of Fishbowl Inventory System

Implementation and management of Infolinx Inventory System

Swing migration of SBS 2003 to new hardware

Routine desktop support for 10 user office

Segregated LED network/equipment from its parent company which included setting up on own network, servers, backup

system, and internet connection.

References: Available upon request.

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