Post Job Free

Resume

Sign in

Technical Support Engineer

Location:
Ashburn, VA
Posted:
October 21, 2014

Contact this candidate

Resume:

BhagyaLaxmi B Email Id: acggcp@r.postjobfree.com

Mobile : +91 - 779-***-****

Career Objective:

Looking for Software Functional Testing Engineer position in a well-

known organization which gives me an opportunity to exhibit my technical

skills and giving scope for career and financial growth.

Summary:

. B.Tech from Jawaharlal Nehru Technological University, Hyderabad

passed in 2008 with 63.33%.

. Undergone training on software testing tool courses like Manual and

Test Automation

As part of Training, I underwent intensive Training on Manual and

Automation Testing as detailed below:

Manual Testing

. Understanding Software Requirement Specification and identifying the

required Test Scenarios.

. Well versed with SDLC, STLC and Defect Life Cycle.

. Professional Software Experience in which includes Effective identify

Test Scenarios, Test Case Designing and Test Case Preparing.

. Extensive exposure in Black Box Testing using BVA and ECP.

. Experience in executing Test Cases to test the application

functionality against the requirements manually.

. Experience in testing the Functionality, Compatibility, Database and

Regression testing.

. Defect Reporting and Tracking using Automation Tools Bugzilla 3.3,

Track+ 3.7 and HP QC 10.0.

Functional Test Automation using HP QTP 11.0

. Good Knowledge on automation tool HP QTP 10.0.

. VB Script and Descriptive programming.

. Data Driven Testing.

. Implementing of Frameworks.

Skills Profile:

Testing Tools : HP QTP 11.0

Test Management Tool : HP QC 10.0

Defect Reporting Tools : Bugzilla 3.3 and Track+ 3.7

Scripting Language : VB Script

Programming Language : C and SQL

Operating System : Windows XP

Work Experience: 10Months

. Worked as PHP Junior Programmer in Motiveminds Solutions Pvt., Ltd.

Hyderabad since Apr '09 to Feb '10.

.

. Worked for IBM India Private Limited, Bangalore as a Technical

support executive from September 10 to September11

. Profile: Providing technical support to the ibmers in US,UK, EMEA,

ANZ

. Lotus Notes issues and trouble shooting

. Troubleshooting issues related to system Boot and Application

Errors.

. Updating network drivers to resolve connectivity issues.

. Troubleshooting issues related to wired and wireless connectivity

(VPN connectivity)

. Creating tickets and working on user requests for VPN install and

configuration.

. Working on old and escalated tickets using Tivoli service request

manager (Ticketing Tool) and Tsrm legend.

. Working for the users issues taking Remote Take Over using IBM

ayudame tool and Windows Net Meeting

. Knowledge in Active directory and Outlook.

. Email client : Lotus Notes

Work Experience: 8 Months

Worked for Apollo Health Street, Hyderabad as a Technical support executive

from March 12 to November 12

. Profile: Providing technical support to the Sunrise senior living

employees in US, Canada and UK

. Trouble Shooting:

. ISP related issues, Outlook Issues, Printer Issues

. System Boot and Application Issues.

Email client : Sunrise Senior Living.

. Operating System : Windows XP and 7.

Personal Details:

Father's name : Bheemsha (Late)

Sex : Female

Marital Status : single

Nationality : Indian

Languages Known : Telugu, English, Kannada and Hindi

References:

Provided up on Request

Work Experience : 1 Year



Contact this candidate