Sandra Lopez Bobé

Bo. Mameyal Calle ** I*A

Dorado, PR 00646

Cell: 787-***-****

acggci@r.postjobfree.com

Career Snapshot

Answered telephone, electronic inquiries and forwarded telephone calls and messages to appropriate person

Compiled data, statistics and supplementary information to maintain research activities

Expert in customer care/communications, problem solving, relationship building and user training and support.

Awards

ESAT (Online Customer Satisfaction Survey) Monthly Winner 3 times

Customer Service Ambassador (2009)

‘’Million Dollar Top Sales" (2009)

Computer Skills:

Office Suites

MLS

Twitter, Facebook, Craigslist and more...

Education:

Over 2 Years of University and College work in Business Degree – current

Over 10 years of experience in customer service, sales and administrative areas; developing both hard and soft skills while on task.Administrative Assistant

Experienced professional with excellent analytical, organizational skills and bilingual skills.

Over 2 years of secretarial and clerical experience in fast paced environments

Fully Bilingual

Typing, formatting, proofreading, and editing official documents

Hands-on experience in routing and distributing incoming manual mail and email.

Proven ability to make use of computers for spreadsheet, word processing, database management, and additional applications

Arranging appointments

Using office equipment, including computers, fax machines and photocopiers

Digitizing Documents

Managing schedules and calendars

Updating and maintaining office files, record, correspondence, and database systems

Thorough understanding to complete forms in keeping with company procedures

Professional ExperienceSecretary of the senate's Office, capitolio, pr.

Administrative Assistant, Present Time

Provided telephone and face-to-face customer service/support within high-volume call reception. Managed the responsibilities of clerical worker including record keeping, filing, staffing service counters and other administrative tasks.

VININGS AT WESTWOOD,ORLANDO FL.

Leasing Agent, 2010 to 2011

Assist potencial new residents by offering tours of units. Process rental application, background check and leasing agreements. Perform daily walkthrough on models, keys and welcome packets for new residents. Create marketing comparison reports, weekly resident activities and other tasks related to the position.

westgate Resorts- Orlando, FlIn-House Sales/Customer Service Representative, 2003 to 2010

Identifying and maximizing revenue from existing customer accounts. Maintaining high levels of product and customer knowledge and participating in training programs as appropriate. Submitting detailed proposals and quotations to customers. Providing regular and accurate sales forecast updates to Senior Managers. Preparing and delivering sales presentations. Identifying, contacting and qualifying leads. Monitoring competition and analyzing competitor activities.