Robert C Brown

*** **** ** ****: 980-***-****

Charlotte, NC 28216 Email: acggch@r.postjobfree.com

Summary

Accurate experienced GIS Technician versed in database management with

strong organizational, technical and analytical skills. Continually looking

to obtain a challenging position that will allow my extensive experience,

skills and talents to function in varying capacities for both personal and

corporate growth.

Education

06/2000 West Charlotte High School - Charlotte, NC

High School Diploma

Additional Information

. Task oriented with ability to prioritize workload

. Computer skills that include proficiency in MS Office and all windows

applications

. Excellent oral and written communication skills

. Strong analytic and problem solving abilities with the ability to

convey in layman terms

. 10+ years' experience in local area networks (LAN), wide area networks

(WAN), internet service provision (ISP), internet protocol (IP),

local machine and group security policies, firewalls, and web

proxy/content filtering, and user operating systems: Windows XP,

Windows 7, and Windows Vista.

Professional Experience

GIS Technician, 09/2011 - Present

QC Data Inc. - Charlotte, NC

. Assist with transferring map data into server for AT&T using EWO an

AutoCAD based program.

. Lead trainer on Project Lightspeed Conditioning project for new

employees brought on board

. Responsible for verifying Engineers' drawings reflect the field work

that has been completed.

. Resolve inconsistencies.

. Assist on projects that provide value to the department, the company,

and the client base.

Inside Sales Professional, 02/2014 - 08/2014

Red Ventures - Charlotte, NC

. Drive Profit through both inbound and permission based outbound calls

by utilizing persuasive sales techniques

. Consistently perform on a Variety of dimensions including, exceeding

sales goals and meeting quality assurance requirements

. Increase customer profitability by utilizing cross-selling and

upselling techniques

. Ensure a positive customer experience by educating customers on the

features and benefits of the product, responding to questions and

overcoming objections, and accurately updating the contact management

system

GIS Technician, 05/2008 - 09/2011

Freedom Group USA - Charlotte, NC

. Assisted with transferring map data into server for AT&T using EWO an

AutoCAD based program.

. Participated in special project for AT&T Led 2 training classes on

special projects for new employees brought on board.

. Responsible for verifying Engineers' drawings reflect the field work

that has been completed.

. Resolved inconsistencies.

. Assisted on projects that provide value to the department, the

company, and the client base.

Computer Senior Sales Lead, 10/2001 - 02/2010

Best Buy - Charlotte, NC

. Manage/ supervise the efficiency of the department.

. Train and develop employees to move up in the company.

. Providing assistance with fitting customer's needs and recommending

useful products.

. Maintained development, discipline, scheduling of 30 people by

providing training and mentoring them to perform at their full

potential in any and every situation.

. Answered customers' questions about products, prices, availability,

and product uses

. Provided service of fulfilling the needs of the customer in various

departments around the store

. Participated in various projects involving improvement of the store

such as installing new displays.

. Continued internal education, training and certifications to stay

ahead of an evolving retail landscape, learned new product releases,

and increased value to the company and the client base

Contact this candidate