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Customer Service Manager

Location:
Fort Mill, SC
Posted:
October 21, 2014

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Resume:

JEFFREY P. JAEGER, CSCP

**** ****** **** **.

Fort Mill, SC 29715

847-***-**** acggc8@r.postjobfree.com

Senior Vice President / General Manager

PROFILE

World-class senior leadership experience in distribution, logistics, supply

chain operations, warehousing and multi-regional operations with a Fortune

300 market leader. Top management of significant cost savings, technology

deployment, enterprise planning and organizational streamlining. Widely

recognized for expertise in vehicle fleet oversight, budgeting and

union/non-union personnel management.

CORE COMPETENCIES

Supply Chain ? Logistics ? Distribution ? Strategic Planning ? Relationship

Building ? Cost Controls ? Process Optimization ? Team Leadership ? On-time

Deliverables ? Warehousing ? Fiscal Accountability ? Process Improvements ?

Business Plans ? Operational Streamlining ? Supplier Negotiations ? Change

Management ? Union/Non-Union Relations ? Inventory Controls ? Regulatory

Compliance ? Safety Guidelines

EMPLOYMENT & ACCOMPLISHMENTS

Dean Foods Company, Charlotte, NC 1995 - 2014

Largest US dairy manufacturer and distributor with $12 billion in sales.

Vice President - Logistics, 2013-2014

In charge of leading a 9-person team in handling direct store delivery,

warehousing and container shipments through 21 plants in the US Southeast

and to locations in Europe, Asia Pacific and Middle East for this $4.2

billion business unit. Assist in planning and supervising for a private

fleet encompassing 434 tractors, 1,720 trailers, 2,155 straight trucks and

76 yard tractors.

> Smoothly helped in closing 3 large production facilities over 9 months

and optimized the supply chain network, saving an estimated $17.2

million.

> Rapidly restructured and enhanced the logistics function for this region,

downsizing 12 FTEs and saving over $780,000 in overhead costs.

> Improved cash flow by $900,000 through sale or reduction of under-

utilized assets.

Senior Director - Optimization and Technology, 2008-2013

Responsible for developing and implementing a new mobile strategy involving

next-gen handheld and onboard vehicle technology (XATA) to decrease

operating costs, minimize complexity and increase overall productivity.

> Established the company's Continuous Improvement program from scratch,

identifying $2 million in new savings and realizing $650,000 in first

year.

> Coordinated the installation of over 6,000 XATA units throughout the

continental US and Hawaii; set up 5,200 units in only 6 months.

> Headed up a 5-person team in the roll-out and training for the RoadNet

Dynamic routing project for the entire US; generated over $2 million in

route waste reduction.

Regional Logistics Director, 2001-2008

Managed 2 direct reports and 11 indirect reports with collateral staff in

all logistical and contracting functions for $165 million in transportation

services with private fleet of 1,786 pieces through the $1.2 billion

Franklin Park, IL unit, covering 3 regions in 20 states. Handled logistical

planning for over 40 independent distributors, representing 300 additional

vehicles. Personally selected, negotiated and supervised 3PL and 4PL

providers.

> Oversaw 3 separate plant closures in 2004 and generated over $5 million

in synergies in 2005.

> Piloted a variety of special projects, including acquisition

integrations, technology deployments and internal training initiatives.

> Played a key role in negotiating and administering labor union contracts;

also helped with workplace safety issues and worker's compensation

claims.

Division Operations Manager (T.G. Lee Dairy), 1998-2001

Directed P&L and daily operational functions with 5 direct report managers,

10 indirect branch managers and coordination of over $24 million in

transportation services through the Orlando, FL location. Accountable for

all aspects of facility maintenance, DOT/OSHA compliance and contract

execution. Organized and conducted internal training programs to enhance

staff engagement.

> Focused on always maximizing delivery volume, decreasing cost and

improving customer service through monitoring benchmarks, sales data

warehouse and other crucial IT resources.

> Key participant on the System 2000 ERP core implementation team,

migrating to JDEdwards World Sources and Manugistics.

> Selected to represent the company at the National Private Truck Council;

served as Guest Lecturer at the 2001 Annual Conference and 2000-2001

Institutes.

Distribution Manager (Robert Alder & Sons), 1995-1998

Tasked with overseeing critical terminal functions and efficient operations

for 2 separate locations.

> Effectively maintained a fleet of over 70 heavy vehicles and equipment

systems with 22 union staff and parts inventory in all aspects of route

planning, timely deliveries, customer service and cost controls for MTW,

Inc. in Sheboygan, WI.

> Supervised and supported a portfolio of over 180 accounts for Dairyland

Ice Cream with a team of 4 non-union drivers, 4 tractors and 4

refrigerated trailers, based in Milwaukee, WI.

MILITARY SERVICE

US Marine Corps 1988 - 1995

Captain/Operations Officer

Served in progressively higher operations and staff positions during

training and field deployment leading various units with up to 18 officers,

75 drill instructors, 1,500 troops and $50 million in weapons and rolling

stock. Acted as Logistics Officer during embarkations. Ensured compliance

with all relevant OSHA and EPA requirements. Formally briefed senior

management in field operations, budget requirements, logistical concerns

and material status. Hands-on knowledge of automated supply systems, office

automation software and related databases.

> Earned many medals and recommendations, including the Navy Commendation

Medal, Navy Achievement Medal (Gold Star), Combat Action Ribbon, Drill

Instructor Ribbon and others for outstanding team leadership and

operational skills.

> Successfully completed a combat tour during Operations Desert Shield and

Desert Storm as a platoon commander/company executive officer; served as

an independent commander with the 24th Marine Expeditionary Unit (Special

Operations Capable).

> Organized and implemented various orientation initiatives, including a

Drug and Alcohol Abuse program.

> Honorable Discharge from active duty.

EDUCATION

Lake Forest Graduate School of Management, Lake Forest, IL 2010

General M.B.A. Degree

? Graduated with highest honors as Hotchkiss Scholar.

The Ohio State University, Columbus, OH 1988

B.S. Degree in Business Administration; majored in Transportation and

Logistics.

? Completed 4 years of ROTC training and commissioned Officer upon

graduation.

PROFESSIONAL TRAINING

- Production and Inventory Control Management Certificate, DePaul

University; Certified Supply Chain Professional, APICS; Certified

Transportation Professional, National Private Truck Council.

- Fully familiar with MS Office Suite, JDEdwards World Source,

Manugistics, XATA, Roadshow, Caps Logistics, Lotus Smart Suite, PC Miler,

Cadec/ERS for Cadec, MapLinx, Select Street, Visio, TMT Transman, Map

Point, Dbase III/ IV, Maintenance Dossier and related applications.

ACTIVITIES

- Board of Directors, National Private Truck Council, 2005-2007.

- ITTM Board of Governors, National Private Truck Council.

- Assistant Leader - Eagle Scout, Merit Badge Counselor, Boy Scouts of

America.



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