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Sales Customer Service

Location:
Jordan
Posted:
October 21, 2014

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Resume:

Khaled S. Younis, Ph. D., MSEE

* ***’d Mneizel, Amman, Jordan 11183 Cell: +962-***-***-*** Home/Fax: +962-*-**-**-*** acggbt@r.postjobfree.com

Summary of A distinguished academic, with a proven track record software development, and imaging

Qualifications products sales and marketing profession with over 20 -year experience. Excelled in master's and

Ph.D. studies and joined a world class software developer company for 10 yea rs. Worked in

Academia for about 4 years and succeeded in teaching, research, and administrative work and

gained world-wide recognition. Joined a top of the line international company as a senior sales

manager for capital equipment and medical imaging equipment for radiologists, cardiologist,

and imaging Centers with a 6-year career track known throughout the industry for delivering

and sustaining revenue within highly competitive markets. An ambitious, passionate about

work, energized by working for world -class manufacturer and collaborating on cross -functional

teams, with excellent marketing, client relationship management and business development

skills. A results-orientated, technically savvy, with a proven ability to build new territories and

expand opportunities within existing client base. Demonstrated outstanding relationship

building, channel development, and great presentation skills. Have good knowledge of clinical

applications and applications training on 3D and advanced visualization viewers.

Key Skills Business & Channel Development Territory Startup & Turnaround

Complex Negotiations & Sales Cycles Key Account Management

Sales presentation and Closing Forecasting & Market Analysis

Territory Management Competitive Analysis

Education Ph. D. Computer Engineering, GPA: 3.89/4.0, University of Dayton, OH, 1999

M.S. Electrical Engineering, (Distinguished Graduate), Air Force Institute of

Technology, Dayton, OH, 1996. GPA: 3.94/4.0 (Completed the requirements for

two Master's degrees with a total of 110 hours)

B.S. in Electrical Engineering (Top Graduate), Mu’tah University, Jordan, GPA:

85.5% (Excellent), 1990

Work Experience Sept 2014- Present

Freelance

Actively seeking new opportunities after leaving TeraRecon with a long track record of

success and solid achievements due to company's decision to restructure its activities in

the international market and sell indirectly without local teams.

Apr 2008-Sept 2014 TeraRecon, Inc. Foster City, CA, USA

International Sales Manager, Arab countries in the Middle East and North

Africa and Iran

Was recruited by CEO to build the territory and report to him as a direct sales representative in

the territory with relations to the range of “Aquarius” 3D clinical applications solutions

and selling new technologies.

Providing expert sales and product support to end users and channel partners.

Having a deep knowledge of the specific clinical applications (cardiac, vascular, neuro, etc.)

and ability to give first demos to end users in the radiology market and other related fields

who utilize the software (cardiology, vascular surgery, orthopaedics, etc) with the ability

to understand medical/surgical procedures and terminology

Working with different PACS, modality (CT and MRI) OEM vendors, as well as with stent

manufacturers to sell our products as an adjunct and sometimes as a replacement of what

these companies offer as part of their native tools. Establishing alliance with a few major

integration partners.

Managing and training resellers of TeraRecon solutions how to approach potential customer.

Serving as primary point of contact in regards to regulatory affairs, import, and LOC issues.

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Khaled S. Younis

Qualified leads, assessed needs, recommended solutions, negotiated and implemented pricing

Ability to quickly develop strong and effective technical selling skills with new products in

new markets

Created sales strategies to counter pricing objections and maintain marke t share despite

aggressive competition from rival companies.

Harnessed strengths in forecasting, opportunity identification, goal -setting and motivation to

outdistance the competition and drive peak productivity from sales force.

Researched the market for related products understanding clinical features and conveying the

messages to our R&D team to develop our products (upstream marketing).

Prioritizing time and managing requirements for clinical support in a way to tackle and open

up new territories through interaction and supporting local partners and being sensitive to

the different needs and expectations of different countries in an adaptable and flexible

way, sometimes working “on call” if needed travelling to all but 5 Arab countries.

Working effectively and cooperatively as part of a team of sales managers globally

Developing marketing strategies that helped in promoting the product within the territory.

Communicated new products to potential clients and arranged client demonstration.

Created trade show materials, designed both print and email marketing materials

Maintained existing relationship with radiologists, cardiologist, administrators, etc and was

able to develop relationship with key customers.

Represented company and interacted with potential clients at 8 to 10 trade shows per year

Proactively participated in all relevant annual Arab, European and US radiological congresses

Provided in-service training, workshops and presentations.

Involved in managing local office establishment in territory.

Recruited Field service engineers and clinical application specialist to provide the service a nd

training of installed base. Oversaw interviewing, hiring, and training scheduling.

Building and maintaining strong communication, interpersonal and professional relationships

with potential and existing customers, channel partners, etc.

Played a key role in increasing retentions as well as satisfaction rates via ensuring superior

customer service

2005-2008 University of Jordan Jordan

-Assistant Dean for Computing and IT, Faculty of Graduate Studies

-Assistant Professor in the Computer Engineering Department

-Adjunct Professor in the Faculty of Pharmacy. Teaching a Ph.D. Level course in

Pharmaceutical Statistics and Chemometrics.

- Director of the “Machine Learning” research lab supervising more than 10 researchers.

- Faculty Mentor of the University of Jordan Team Project AviTrack. Won the Fourth Place

Award in the IEEE Computer Society International Design Competition (CSIDC 2006) World

Finals held in Washington, DC on 2 July, 2006.The project built a microcontroller to

mechanically track migrating birds and then automatically identifies bird species based on

their vocalization.

Committees

Establishing Graduate program in the Computer Engineering Department

Faculty Search Committee

ABET Accreditation Committee

Fund Received

Hamdi Manko Institute for research (35,000 JD) for Development of new

computational algorithm using genetic algorithm (GA), K nearest neighbor (KNN)

and statistical techniques for automatic variable selection for drug discovery

One of the winning proposal for The Arab Science and Technology Foundation

(ASTF) research grant for $50,000. Letter of Intents (LOIs) passed the preliminary

screening of the ALJ grant for the second funding cycle of 2006 a nd two projects for

the first funding cycle of 2007.

Deanship of Academic Research at the University of Jordan (17,200 JD) for

Development of Automated Monitoring of Night migrating birds.

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Khaled S. Younis

King Abdullah II Design and Development Bureau (KADDB) fund (15,00 0 JD) on

the Project of Implementation of OLE for Process Control (OPC) in factories.

The Royal Society for Conservation of Nature for two projects (1000 JD); the first is

automatic identification nocturnal bird call detection and classification using sound

analysis and the second for wireless image analysis for nesting behavior monitoring

July-Sept 2006 Crown Middle-East Can Company Jordan

Consultant. Crown Cork and Seal Co., Inc. plant in Jordan (world's largest suppliers of

beverage containers). ). I worked on Statistical Process Control for Quality Assurance and the

Machine Vision Visual Inspection System. Performed extensive research in the OLE for

Process Control (OPC) for automating machine monitoring.

2006 Amman Arab University for Graduate Studies Jordan

Adjunct Professor in the department of Graduate College of Computer Studies teaching

Advanced Topics in Computer Performance Evaluation for Ph.D. Level students.

2006 New York Institute of Technology Jordan

Adjunct Professor in the department of electrical and computer engineering teaching Internet

Programming Languages and Microprocessors.

1995-2005 iCAD, Inc. Nashua, NH, USA

Consultant Participating in the development of image processing algorithms (MATLAB or

C++) for design, implementation, test and validation. Worked on SecondLook® system which

was approved by the Food and Drug Administration in 2001. Worked on mathematical

techniques to solve problems and design computer programs for computer graphics

applications. I also worked on exploration of potential areas of research for medical imaging

and other applications and preparing presentation graphics. Some of the main projects are:

o Computer-Aided Diagnosis in Virtual Colonoscopy.

o Lung Cancer Computer-Aided Diagnosis.

o Breast Cancer Computer-Aided Diagnosis.

o Computer-Based Drug Design.

o Intelligent Patient Monitoring

1997-1999 University of Dayton Dayton, OH, USA

Instructor. Teaching Electronic Devices Laboratory with P-spice circuit design software.

Duties included design of Experiments, pre-experiment theoretical lecture, administering

experiments, grading, equipment maintenance, and inventory management.

1994-1996 Air Force Institute of Technology Dayton, OH, USA

A member of a very active pattern recognition research group under the leadership of

Professor Steven Rogers conducting state-of-the-art research in artificial intelligence and

automatic target recognition. Guest lectured at AFIT pattern recognition course to demonstrate

my novel unsupervised learning (clustering) technique.

Achievements Earned repeated commendations for sales performance throughout my tenure with TeraRecon:

As an International Sales Ranked as top sales manager outside of North America for Q1 and Q3 in 2013.

Manager (2008 to 2014):

Produced outstanding growth to produce sales in excess of $1.3M Million in one year

Grew business from one account to over 30 accounts.

Landed TeraRecon’s two out of Four Medical Cities in Saudi Arabia. Sold King Saud

University (KSU) to provide enterprise solution to KSH's two hospitals (King Khalid

University Hospital in Riyadh and King Abdulaziz University Hospital in Jeddah

which represents ~1,150 beds

Penetrated new markets, landing first-time wins in countries including Kuwait, UAE, Egypt,

Algeria, Jordan, and Lebanon.

Took decisive steps that repaired damaged relationships, rebuilt trust and cemented loyal

customer partnerships that have continued to the present day

Built an A-caliber team of support talent. Recruited staff; led ongoing training.

Product evangelist: practiced in driving market enthusiasm about thin-client solutions.

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Khaled S. Younis

Asked to develop and deliver presentation in the special session on Computer Aided Diagnosis

during fifth Cairo International Biomedical Engineering Conference (CIBEC 2010)

Opened completely unworked territory, surpassing all sales goals in spite of challenges

associated with a sale of new product to market with no reference sites.

Successfully tapped new market, expanding reach into different sectors (Diagnostic Imaging,

Cardiac, Surgery, IT, and Hospital Administration)

Achievements Grant Recipient from Polytechnic University of Valencia (UPV) under the program "Invitation

of Prestige Foreign Researchers" to Perform Research in 2008.

As an Assistant Professor

(2006-2008): Invited Speaker for 2007 Annual Engineering Forum at the University of Jordan,

Achievements and Success Stories.

The University of Jordan Excellence Badge for 2006/2007 Year.

The Ministry of Higher Education and Scientific Research Award for the Most Outstanding

Research Project in the Faculty-For-Factory National Program 2007. Ninety Four faculty

members from different colleges (e.g. Engineering, Pharmacy, and others) in most

universities in Jordan participated. This competition focuses on practical projects that

enhance Industry in Jordan.

Fourth Place Award in the IEEE Computer Society International Design Competition (CSIDC

2006). As a team mentor for the University of Jordan project AviTrack. Selected from over

150 entries from 50 countries to compete in Washington DC. The only university from the

Middle East to achieve this accomplishment.

As a Consultant at iCAD Wrote code for the first prototype and built a GUI about Computer Aided Diagnosis for the

(1997-2006): Lung and Virtual Colonoscopy studies. Agreements between iCAD and Viatronics, Vital

Images, and TeraRecon followed.

Was part of the team who made SecondLook product a reality

A recipient of Dayton Area Graduate Studies Institute (DAGSI) Ph.D. program scholarship.

As a Student

The first international student to be awarded this competitive scholarship with stipend.

(1986-1999)

A Royal prize granted for the top engineering graduates of Mu'tah University presented by the

late King Hussein of Jordan

Received Best Paper Award in the IEEE National Aerospace and Electronics Conference

(NAECON) 1998 Conference.

Distinguished Graduate of English Language Diploma at Lackland Air Force Base,Texas.

Top Graduate of computer programming courses in 1993 and 2001

Member of the honor societies Eta Kappa Nu and Tau Beta Pi.

Selected with a group of the Jordanian Air Force engineers t o compete for a Master's Degree

Scholarship. Obtained the highest marks in qualification e xams, GRE, and other selection

criteria.

Awarded the Jordanian Air Force Meritorious Service Medal and The US Air University Badge

Patents & Patent: Pending at the Jordan Ministry of Industry and Trade, “A method and

Software apparatus for the computer aided detection (CAD) and recognition of migrating

bird species based on recording of their vocalization”

Copyright

Software Copyright: Binding Interactions Locator - Docking-based Comparative

Intermolecular Contacts Analysis (dbCICA). Khaled Younis and Mutasem Taha. 2008.

Software Copyright: QSARtool – Acccess to Nonlinear Quantitative Structure-

Activity Relationship Analyses. Khaled Younis and Mutasem Taha. 2008.

Sample Books and A contributing author for Discrete-Time Signals and Digital Signal Processing with

Publications MATLAB, with Taan ElAli, 2004, the CRC Press. ISBN 0-8493-1093-8

(complete list is A contributing author for Contineous Signals and Systems with MATLAB, 2nd

available upon request)

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Khaled S. Younis

Edition, with Taan ElAli and Moha mmad Karim, CRC Press 2008, ISBN-13: 978-

142*******

Al-Zoubi N, Kachrimanis K, Malamataris S, Younis K. Optimization of extended -

release hydrophilic matrix-tablets by Support Vector Regression (SVR). 2011. Drug

Development and Industrial Pharmacy. 37: 8 0-87.

Mutasem O. Taha, Maha Habash, Zeina Al-Hadidi, Amal Al-Bakri, Khaled

Younis, Suhaib Sisan: Docking-Based Comparative Intermolecular Contacts

Analysis as New 3-D QSAR Concept for Validating Docking Studies and in Silico

Screening: NMT and GP Inhibitors as Case Studies. Journal of Chemical

Information and Modeling 51(3): 647-669 (2011) (ISI IF for 2013 is 4.068)

G. Abandah, M. Khedher, and K. Younis, “ Handwritten Arabic Character

Recognition Using Multiple Classifiers based on Letter Form” . IASTED

International Conference on Signal Processing, Pattern Recognitio n and

Applications (SPPRA 2008), Feb 13-15, 2008, pp. 128-133, Innsbruck, Austria.

M. Taha, W. Zalloum, K. Younis, Discovery of New Mur-F Inhibitors via

Pharmacophore Modeling and QSAR Analysis followed by in -silico screening.

Bioorganic & Medicinal Chemistry. 2008. 16 (3), 1218-1235 (ISI IF for 2008 is 3.075)

K. Younis, et. al., Cluster Merging Based on Weighted Ma halanobis Distance

Clustering, IEEE National Aerospace and Electronics Conference, vol:1, 1998.

(Best Paper Award.)

K. Younis, B. Aldawood, G. Abandah, S. Alsisan, and J. Igual, “Automatic wireless

monitoring of bird behavior,” in Proc. 10th IASTED Int'l Conf. on Signal and Image

Processing (SIP 2008), Aug 18-20, 2008, pp. 511-516, Kailua-Kona, Hawaii, USA.

Technology - DICOM 3.0, HL7, IHE profiles. Experience in PACS/RIS integration.

- Deep knowledge of networking and security, CCNA

- Programming languages: C, C++, Java, HTML, FrontPage.

- Experience in Matlab, and Client-Server programming

- Algorithm Development and Architecture

- Operating systems: Windows, Linux, Unix, DOS.



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