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Customer Service Quality Assurance

Location:
Atlanta, GA
Salary:
$14.00perhr
Posted:
October 21, 2014

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Resume:

Theodore L. Drayton

**** ******** ***** *********, ** 30296 Phone: 404-***-**** 404-***-**** E-mail: acggax@r.postjobfree.com

Seeking position as…

Maintenance Technician

Customer Retention / Employee Training / Quality Control / Team Building

“Proactive Leader and Problem Solver”

“Over twenty years experience as a Maintenance Technician with a passion towards excellent

client relations and production.

AREAS OF EXPERTISE

Time Management-Deadline Sensitive

Team Building and Motivation

Utilization of Manpower and Resources

Use of schematic diagrams, charts, and blueprints

Strategic Planning

Inspecting, servicing, trouble shooting and repairing Cummins diesel hydraulic systems suspensions

Value-Added Products & Customer Service

Critical Thinker

Ethical

Implementation of Safety Procedures

Fabricating and installing both high and low-pressure tubing and hoses

Operating and Maintaining Diagnostic Equipment Pressure Testers

KEY CAREER ACCOMPLISHMENTS

MAINTENANCE TECHNICIAN

Strong verbal and communication skills.

Self-starter; can be depended on to complete any task under minimal supervision.

Repaired hydraulic systems components and pneumatic/hydraulic systems.

Diagnosed wiring, fuel and air line problems.

Established dependability and work accuracy.

Managed and trained over twenty maintenance mechanics.

Directed engineering, quality assurance, purchasing and inventory control.

Responsible for automated heating and air systems for various buildings.

Interfaced directly with customers to resolve any and all complaints.

Ensured workflow efficiencies, customer service excellence, and quality assurance.

Built a team work environment that encouraged hard work and collaboration.

CAREER HISTORY

Production Technician Flexible Staffing, Fairburn, GA 2011-Present

Lawn Care Business Owner, Atlanta, GA 2009-2011

Counselor Ogilvie Carrington, Atlanta, GA 2008-2009 Maintenance Repairman Hamilton Maintenance, Duluth, GA 2005-2008 Maintenance Repairman Initial Contractor, Atlanta, GA 2002-2005

General Craftsman Georgia Building Authority, Atlanta, GA 1986-2002

EDUCATION/CERTIFICATIONS

South Carolina State University-(BA) History-1980

HVAC Class II-III Certification



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