MARK S. LANCET, MA

– Health Care Management –

540-***-**** • 404 Heatherton Drive Covington, Virginia 24426 acgg9f@r.postjobfree.com

Professional Highlights

Director, Lewis Gale Hospital Alleghany (HCA)- Senior Transitions Gero-Psychiatry Unit, Low Moor, Virginia

2013-Present

Achievements: Exceeded budgeted admissions by +16%, increased ADC levels by 15%, significantly reduced

readmission rates to well below industry benchmark standards, finished 1st in Behavioral Health Division for overall

patient satisfaction scores, developed and initiated new ECT service line, achieved renewal of DBHDS for three year

period, successful JCAHO survey (which was initial unit survey), significantly increased unit visibility within local

and surrounding communities via marketing, community presentations, and media appearances, maintained consistent

20% admission level from local community, enhanced net revenue for entire hospital based upon unit’s performance,

initiated significant “culture shift” among team members which enhanced overall patient care standards.

Executive Director, Burkwood Treatment Center (CRC Health Group), Hudson, Wisconsin, 2011-2013

Reporting to the President of the Recovery Division, responsible for all facets of 36 bed residential treatment facility,

including clinical, administrative, marketing, utilization review, quality management, fiscal and business plan

development. Current and most recent accomplishments have included positive census development compared to

budget, increased average length of stay, positive strides in patient/client satisfaction survey results, gradual monthly

increases in collections and reimbursements, significant reduction in voluntary staff turnover rate, increased visibility

with referral sources and customers, physical plant improvements, successful renewal of Department of Health

licensure, successful CARF survey and renewal.

Administrator, Rochester Community Behavioral Health Hospital, State Operated Services,

Rochester, Minnesota, 2007-2011

Provide overall direction and leadership to the clinical, human, fiscal and physical plant resources to ensure the

highest quality care and treatment all provided to vulnerable populations. Oversee, supervise, team of professionals

responsible for care and treatment of adults who require acute psychiatric hospitalization. Serve as key community

liaison between state operated services and local community and regional counties to integrate into state-wide

Mental Health Services Systems.

Twins Cities Operations Director, Prairie St. Johns Hospital, Minnetonka/Woodbury, Minnesota, 2006 – 2007

Reporting directly to Regional CEO: Clinical/Administrative responsibilities over two PHP/IOP/Clinic operations

for children, adolescents, adult mental health populations, development of new treatment facility, facilitated chemical

dependency licensure effort, supervision of multi-disciplinary treatment staff in both locations non-clinical,

community liaison staff. Maintained regulatory compliance, significantly improved clinical outcomes, fiscal

turnaround of operations to this point. Member of Hospital Senior Management Team.

Director, Adolescent Residential Treatment Center, “Nu-Start”, Co-occurring Disorders Treatment

Program: Psychiatric Solutions, Inc., Intermountain Hospital, Boise, Idaho, 2004 – 2006.

Member of Senior Management Team. Clinical, administrative management for 70-bed RTC, 30+ staff, development

and implementation of short-long-term strategic planning, maintained close contact with patient referral sources,

families; also directly managed assessment dept., staff to facilitate admissions, administrator on call for facility

selected as manager of the quarter in 2005. Subsequently moved over at CEO request to create, manage co-occurring

disorders unit on acute side of hospital providing a unique, needed patient level a care not historically available in

Idaho, cross-trained hospital therapy staff in working with population, community presentations, media appearances on

hospital service behalf.

Director, AOD Services, Turning Point Counseling Service, Youngstown, Ohio, 2003 – 2004.

Clinical administrative responsibilities for services serving three distinct sites. Manage, supervise clinical staff,

interface with state/local funding entities, work cooperatively with local service providers, ensure compliance with

regulatory standards. Achieved significant improvements in service delivery for clientele.

Clinical Director, UPMC Horizon, Behavioral Health Service, Farrell/Greenville, Pennsylvania, 2001 –

2003. Clinical and administrative responsibilities for three distinct out-patient mental health/substance abuse

facilities. Manage, supervise all staff of varying disciplines, interface with department managers, EAP contracts

and clients, provide clinical, consultative services, have successfully prepared units for both JCAHO and state

licensure surveys. marketing, public relations for hospital.

Program Director, Horizon Mental Health Management, Willoughby, Ohio, 2000 – 2001.

Clinical and administrative responsibilities for the Center for Geriatric Psychiatry at Lake West Hospital, a 10-bed

inpatient unit. Interface with hospital departments, manage 25+ staff persons of varying disciplines, develop clinical

programming, oversee budgetary/financial matters, state regulatory authorities and compliance and develop

marketing strategies.

Program Director, Diamond Healthcare Corporation/Project Nu-Start, Boardman, Ohio, 1996 – 2000.

Clinical and administrative responsibilities for partial hospitalization service serving geriatric population and

family members, interface with area hospital departments, community agencies, development of new referral

sources, media appearances, community lecture presentations, articles for local publications, interface with fiscal

intermediaries to ensure compliance with acceptable standards, this treatment modality encompasses the tri-county

area.

Clinical Director, Seafield Center, Westhampton Beach, New York, 1994 – 1996.

For 80-bed inpatient chemical dependency treatment center. Wide range of responsibilities: staff supervision, led

department of 30+ staff of various disciplines, “on-call” responsibilities, liaison with referral sources/managed care,

oversaw “patient government’, involved in ongoing community presentation, TV appearances, developed new

treatment protocols, i.e., “clinically driven” length of stay to meet needs of patients as well as insurance company

limitations.

Director, Nyack Hospital Recovery Center, Nyack, New York, 1993 – 1994.

Significantly improving quality of clinical care, increasing referral base, and enhancing staff development within 30-

bed acute care rehabilitation unit (JCAHO, OASAS licensed). Supervisor of 30 staff members (clinical/marketing

personnel). Responsible for completion of administrative contract for outpatient clinic expansion. Hospital community

representative and spokesman making media appearances. Key role in development of marketing and promotional

strategies including publications. Hospital negotiator for HMO and managed care programs.

Program Director, North General Hospital, New York City, 1991 – 1993.

Clinical and administrative responsibilities for alcoholism treatment center, 5 chemical dependency treatment

modalities (inpatient/out-patient) within 240-bed medical facility: clinical programming, policy making, development

of job descriptions, supervision of 50 employees, staff training, and budgeting. Preparation of JCAHO site reviews.

Facility site development. Center representative on hospital committees.

Executive Director, Addiction Recovery Corporation, New York City, 1989 – 1990.

Strategic planning/management role at for-profit entity specializing in chemical dependency treatment.

Recommending and negotiating critical licensure from Department of Substance Abuse Services by providing

extensive documentation. site visits, and inspections. Operational budget administration. Staff recruitment. Contract

negotiations. Liaison between New York City center and headquarters.

Associate Executive/Program Director, The Emergency Shelter, Inc., New York City, 1987 – 1989.

Coordinator of largest independent transitional program in New York State. Budgeting, quality control, staffing,

grant application, and corporate/community fund raising responsibility for 4 facilities. Construction and renovation

project management. Adjunct role as Clinic Supervisor, Covenant House, directing crisis workers manning 9-line

national runaway hotline.

Administrative Background also including: Director, Alcoholism Services, BRC Human Services Corporation, New

York City, 1985 – 1987. Program Coordinator, Alcoholism Program, St. John’s Hospital, Far Rockaway, New York,

1979 – 1985.

Professional Achievement in Vocational Rehabilitation: Vocational Consultant, Social Security Administration,

Hempstead, New York. Therapist, Brunswick Hospital Medical Center. Counselor/Therapist, Counseling services,

Commack, New York. Rehabilitation Counselor, Institute of Rehabilitation Medicine, New York University Medical

Center, South Beach Psychiatric Center, and Mount Sinai Hospital. Clinical Internship, Long Island Jewish/Hillside.

Private practice located in Hicksville, Long Island, 1992 – 1995, wide range of clientele, families. Consultant Lincoln

Place Residential Facility 2001 – 2004; Canfield Counseling Clinic 2001 – 2002; Psycare 1998 – 2001.

Professional and Community Leadership: Instructor, Alcoholism Counselor Training Program, Queens College.

Employee Assistance Professional Association. Executive Committee, Manhattan Borough Committee on Alcoholism.

Educational Chairperson, New York Federation of Alcoholism Counselors, 1988. Past Chairperson, Committee on

Rehabilitation Counseling in Alcoholism. National and Long Island Rehabilitation Associations. National

Rehabilitation Counselor and Counseling Associations. American Association for Counseling and Development.

Active Program Instructor-Workshop Leader-Speaker. Participant/Planner, continuing education programs. Member of

Executive Committee of Jewish Community Relations Council, Youngstown, Ohio, HFMA member, Member of

Rotary International.

Masters Degree in Rehabilitation Counseling, New York University, New York City,

1977. Rehabilitation Service Awards, 1976, 1977.

Credits, Masters in Health Services Administration, New School for Social Research.

Bachelor of Arts in Sociology, State University of New York at Cortland, 1974.

Professional National, State Clinical Licensures. Available upon Request.

Contact this candidate