Mrs. Damaris S. Davis (Dee)

acgg8i@r.postjobfree.com

770-***-**** p 404-***-**** c 770-***-**** o

**** ****** ****, ***** ******** Georgia 30083

QUALIFICATION SUMMARY:

Certified Front Desk Representative, Receptionist, PBX Operator, Clerk and Cashier,

utilizing 10 plus years’ experience, extremely capable to preform, manage, execute

excellent customer services responsibilities within a client support environment,

contribute to an organization’s success by providing constructive feedback, identify risk,

demonstrate leadership, utilize various types of office equipment. US Government

Security Clearance, US Citizenship, communicate fluently in English and Spanish.

Trained in travel procedures, flexible to changes and continually motivated to maintain a

high level of professionalism.

EDUCATION AND CERTIFICATIONS:

2013 – American Red Cross: CPR Certification

2010 – AMERICAN HOTEL & LODGING INSTITUTE: Certifications(s)

a. Front Desk Clerk: b. Reservationist: c. PBX Operator:

2001– PROFESSIONAL CAREER DEVELOPMENT INSTITUTE: Certificate(s) of

Training

a. Hospitality: b. Travel Specialist:

1997 – UNIVERSITY BUSINESS AND MEDIA SCHOOL: Certificate of Training

Computer Data Applications:

1983 - High School Graduate: Diploma - COLEGIO TECNICO PROFESSIONAL

AGROPECUARIO DE SIQUIRRES: COSTA RICA

SKILLS:

Galaxy, Opera, Windows, XP, Outlook,,Excel, Microsoft Office, Typing 35 - 40 wpm, E-

mail, Telephone Communication, Data Entry, Flexible, Office Equipment Operations,

Cashier - Cash, Bank Check, Cards Transactions, Leadership, Excellent Customer

Service, Disputes, CPR, Organizational Training, Travel Management, Mail Handling,

Time Management, Front Desk Operations, Receptionist, Reservationist, PBX Operator,

Auditing, Receiving, Inventory Control and Filing.

EMPLOYMENT HISTORY:

02/2013 – Present: Stay Bridge Lodge Suites: (IHG)

Title: Front Desk Agent: Dunwoody, GA.

Duties: Interview guest for available room reservations, answer phone calls, customer

service, input data into computerized hotel reservation system computer, process cash,

credit cards, bank checks for payment, provide travel arrangements, leadership, handle

customer disputes, day shift flexibility, MOD during absents of upper management and

misc. assigned duties

01/2010 – 11/2012 Fort Gordon Army Lodging: (IHG)

Title: Front Desk Agent: Fort Gordon, GA.

Duties: On base reservations, customer service, processed credit cards, bank checks, cash

for payment, MOD duties, operate computerized hotel reservation system, front desk

operations, answer phone calls, customer disputes, cashier duties, day shift flexibility,

handle mail, travel arrangements operate office equipment and leadership.

Augusta, GA

01/2009 – 01/2010 Fort Gordon Army Lodging: Fort Gordon, GA.

Title: Front Desk Clerk:

Duties: Military Reservations, customer service, cashier, process cash, credit card, bank

check payments, resolved customers disputes, provided transportation arrangements,

responded to various quest inquiries, leadership OJT, night auditing, answer telephone,

shift rotations, misc. assignments issued by front desk supervisor and manager.

Augusta, GA.

01/2001 – 01/2009 Wal-Mart Corporation: Augusta, GA.

Title: Day Receiving Coordinator:

Duties: Receiving, leadership responsibilities, cashier, credit reports, cards, handle cash,

bank check processing, customer service, flexibility, communication, resolved customer

disputes, inventory control, stocking, trained associates, answer phone, processed orders,

coordinate vendors, enforced company policies and safety procedures.

REFERENCES UPON REQUEST

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