claudin dalle siakam

**** ******* ***** ? Atlanta, GA 30015

404-***-**** ? acgg6w@r.postjobfree.com

EDUCATION

Shorter College ? Rome, GA

Dec. 2009 Bachelors of Art in

International Studies (Concentration in International Business)

WORK EXPERIENCE

TekSystem (Regis Corporation) - Edina, MN

Jan 2013- Mar2013

IT Analyst/ Customer Service Call Center (contractor)

. Provided quality customer service to stylist calling with computer

issues

. French bilingual, assigned to all incoming and outbound calls from

Quebec, Canada.

. Provided high quality, positive customer interaction through multiple

channels (phone, web, email, mail) in a Call Center environment

. Troubleshooting POS issues and guided salon stylists through

resolution in the daily basics.

. Helped salon with POS install or new computer hardware install over

the phone.

InComm ? Atlanta, GA

Apr. 2013 - Present

Merchant Services Representative (French bilingual)

. Use of different platforms to assist merchants with their requests.

. Provide first tier level support for technical issues resolution on

point-of-sale activation.

. Provide assistance in troubleshooting terminals.

. French bilingual, assist Canadian merchants.

. Interaction with different departments via e-mail.

. Escalate merchant requests via e-mail and trouble ticket system.

. Assist merchants with billing issues.

Blaise Tires ? Atlanta, GA

May 2011 -Feb. 2013

Store Manager

. Sell tire units, preventative maintenance services and any other

products offered.

. Help customers select the best product and service for their vehicle.

. Ensure the customer leaves with a safe vehicle by supervising a team

of 10 employees.

. Solve problems related with customer complaints.

. Review store inventory and make prospective for new supplies.

InComm ? Atlanta, GA

Jan. 2010 - Dec. 2010

Merchant Services Representative (French bilingual)

. Use of different platforms to assist merchants with their requests.

. Provide first tier level support for technical issues resolution on

point-of-sale activation.

. Provide assistance in troubleshooting terminals.

. French bilingual, assist Canadian merchants.

. Interaction with different departments via e-mail.

. Escalate merchant requests via e-mail and trouble ticket system.

. Assist merchants with billing issues.

Muscular Therapies, LLC ? Atlanta, GA

2008 -2009

Administrative Assistant

. Answered office phones and scheduled appointments for therapist.

. Data entry into various computer systems, sorted and handled

correspondence, dealt with customer complaints.

. Interpreted for non-English speaking clients

SPECIAL SKILLS AND LANGUAGES

. Proficient with Microsoft Office Suite.

. Fluent with excellent writing and verbal communications skills in

English and French.

. Proven ability to multi-task, and good ability to use troubleshooting

software.

. Type 35-40wpm, general data entry, filing, 10 key operations.

. Ability to work in a fast-paced environment with analytical and

decision making skills.

. Excellent people, networking and communicational skills; with a

consistent demonstration of professionalism, flexibility and positive

attitude.

Contact this candidate