Lenard Lachinpour

*** ****** *****

San Jose, CA 95123

408-***-****

acgg6r@r.postjobfree.com

Objective:

To obtain a full-time position in the field of information technology; with

an emphasis in

hardware and software support, configuration and troubleshooting, and a

special interest in

Technology integration

Summary of Qualification

. 15 years hands-on experience

. Business Process Improvement

. Organizational Change Management

. IS/IT Integration

. Information System Integration

. IT Strategic Planning

. Assessing User Requirements

. Database Design

. Enterprise Resource Planning

Software\OS Experience

Active Directory XP, Windows2003&2008 Server, Window 8 &8.1Windows7, VISTA,

XP,

2000, 98, 95, 3.0.1. NT4.0 Workstation. Pal Nortel VPN Client, 95, IPSEC,

VPN, Exceed, NFS

Mastro. Office 201*-****-****, 2002, 2003, 2007 Outlook, 2013, 2010,

2007,2003,2002,2000,

98, 97, Good Enterprise, Zenprise, Winfax. Firefox, Internet Explorer, all

Apple systems and

PDA Device Configuration

Employment History

HCL America, Sunnyvale, CA 1/11 -

Present

Sr. Desktop (hardware/software) support/ System Administrator

. Investigated, troubleshot, and fixed all assigned service calls for

PC's, network, hardware and software configuration, network printer

setups and support, email setup and configuration in relation to

exchange/ servers and Credit Image on MDT 2010 and 2012 for New Dell E

series, Lenovo, Fab .

. Implemented printer migration

. Maintained and updated inventory databases for tracking inventory.

. Revamped administrator role in relation to having new employees and or

PC name or TCP/IP change.

. Managed configuration of all PDA Devices; Blackberry, IPhone, Android,

Microsoft phones.

. Mentored program for remote desktop for supporting remote users using

Apps; Remedy, Service-now for ticketing.

. Upgraded 2 major migrations for Windows 7 migration and Fujitsu

(Japan) to migrate to Spansion.

Siemens Corporation, San Jose, CA 7/97 - 5/10

Sr. Desktop (hardware/software) support/ System Administrator

. Responsible for all service calls for in-house and on-line in relation

to PC's network, hardware/software configuration, network printer

setups and support, email setup and configuration in relation to

exchange/pop servers and some UNIX administration in relation to

having new employees and or PC name or TCP/IP change.

. Upgraded 3 migrations from Windows 95 to Windows 2000, Windows 2000 to

Windows XP and Windows XP cat too.

. Managed configuration of all PDA Devices; Blackberry, IPhone, Android,

Microsoft phones.

. Mentored program for remote desktop for supporting remote users using

Apps; Remedy, Service-now for ticketing.

Vanstar Corporations, San Jose, CA 5/95 -

7/97

Desktop support Engineer to outside contracted services

. Managed and troubleshot all complex, high impact problems within

Microsoft Exchange environment.

. Responsibilities included: resolving server problems, software and

service pack administration, performance analysis.

. Development team member in creation of system architectures processes

and solutions to achieve measurable improvements in the performance

and availability of the Microsoft Exchange environment.

. Team member participating resolving escalated incidents,

Hospital Correspondence Corporation, San Jose, CA 8/93 -

5/95

Hardware Engineer

. Hardware specialist in a seven-person help desk environment,

supporting 650 plus hospital in the United States.

. Maintained network and in-house support administration in a 250-node

network running on Novell 3.1.2.

. Managed hardware installations for both in-house and client sites,

Education / Certifications

Computer Information System Diploma

Philips Junior College Campbell, CA

Certification in IBM, Compaq, Dell, Hewlett Packard,

and Apple.

A+ Certified Hardware & Software

REFERENCES: professional Reference provided from employer upon request.

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