**** ****** **** ******

JERVEL HAWKINS

Norcross, GA 30092

Phone 757-***-****

Email acgg4t@r.postjobfree.com

PROFILE

Seeking a career that will allow me to utilize my exceptional customer service, finance

and sales abilities.

EXPERIENCE

ACCOUNT EXECUTIVE, WORLDPAY, SANDY SPRINGS, GA 2013 - PRESENT

Aa an Account Executive I am responsible for making outbound cold calls and lead gener-

ated calls to prospective merchants to sale merchant processing services to businesses.

My objective is to uncover the needs and desires of business owners to help increase their

revenue and overall bottom line by providing them with top of the line stand alone termi-

nals, mobile devices as well as e-commerce options and processing options for websites.

The overall goal is to close the sale for 21 business locations per month and maintain an

outbound call average of 100 calls per day while demonstrating merchant processing

knowlege.

ACCOUNT MANAGER, FLEETCOR, NORCROSS,GA 2012-2013

As an Account Manager I was responsible for upseling existing fleetcard holders with

other products to better service their fueling needs by making outbound calls and receiv-

ing inbound calls. I was also required to resolve existing issues to retain customers and

prevent churn. This role also required outbound calls to prospective fleetcard holders to

resuting in a minimum goal of 15 approved applications per week.

ACCOUNT SERVICES REPRESENTATIVE, SPRINT, HAMPTON, VA 2008-2011

As an Account Services Representative I was responsible for retaining new and tenured

customers seeking to discontinue service by resolving issues related to billing, services,

products and company interactions.

Other positions held included Customer Lifecycle Representative, Issues Resolution Spe-

cialist, Churn Reduction Team and Escalation Management Team. As a Customer Lifecycle

Representative I provided customers with products and services that would best fit their

needs in exchange for renewing service agreements. These interactions were initiated by

making outbound calls and receiving inbound calls.I verified that all questions and con-

cerns were addressed and properly resolved by preceding reps to ensure quality customer

service as an Issue Resolution Specialist. While being a part of the Churn Reduction Team

I reached out to customers that may have been at risk of canceling service due to previ-

ous unresolved interactions or near contract expiration.As a member of the Escalation

Management Team I handled escalated calls that were unresolved by previous reps related

to pricing, billing, adjustments, products and services.

FOOD SERVICE WORKER, BOO WILLIAMS SPORTSPLEX, HAMPTON, VA 2008-2011

Assisted the chef with cooking, preparing and serving meals. Also performed transactions

for food and beverage purchases. Additional responsibilities included sweeping and mop-

ping floors, washing dishes and stocking inventory.

CREDIT CARD/ LOAN SPECIALIST, WEST CORPORATION, HAMPTON, VA 2005-2008

Processed credit card and loan applications for consumers and small business owners for

MBNA/Bank of America customers. Described credit lines and interest rates available

based on creditworthiness.

EDUCATION

Thomas Nelson Community College - Medical Administration- 2006-2007

Norfolk State University- Management Information Systems- 2003-2004

SKILLS

Ability to communicate effectively both written and verbally. Able to quickly adapt to

change, work in a fast paced environment, work independently or as a team member. I am

also skilled in overcoming objections, multitasking, paying close attention to details and

notating customer interactions. Proficient in Microsoft applications such as Outllook,

Word, Works, Excel, and Powerpoint

REFERENCES

Available upon request.

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