R o be r t L i o ne t t i I I I

*** ****** **** *****: 678-***-****

Canton, GA 30114 Email: j acgg3j@r.postjobfree.com

EX P E R I E N C E D PRO F ESS I O N A L M A N A G E R

A driven, knowledgeable, and hard-working Operations and Sales Manager with over 25 years of experience in

p rogressive management roles. Strong expertise in designing and implementing streamlined policies and

p rocedures, managing diverse teams, driving profitable sales and overseeing complex projects. H ighly

accomplished in consultative selling and ability to build and maintain relationships.

AREAS EXPERT ISE

OF

Policy Development Project Management Complex Problem Solving

Staff Management Competitive Intelligence Vendor Management

Strategic Planning/Analysis High Level Sales Proficiency Sales/Forecast

Retail Sales and Logistics Avaya Design, Implementation M anagement

Operations Management

PROFESSIONA L E XPER I E NCE

Target 2011– 2014

Executive Team Leader-Logistics

Responsible for overseeing several operational functions in a fast-paced retail store environment which

i nclude, managing team members, communicating with customers, and ensuring the store has appropriate

levels of inventory

Manage both backroom and logistics team leaders, streamline current backroom store procedures, and

perform bi-weekly reporting functions

Design and develop various safety policies focused on ensuring that all logistical operations are

performed safely

Ensure timely execution of replenishment and backroom processes to ensure sales floor is in stock for

guest.

Support the shortage-awareness culture; understand how operational procedures impact profitability;

avoid shortcuts; promote theft and fraud prevention through guest service.

Walk the sales f loor every day to set daily goals and expectations, coach and follow-up with the team to

ensure the goals and expectations are satisfied; quickly identify and implement solutions to any in-stock,

p resentation, pricing, signing or safety issues.

Weekly performed as Leader on Duty (LOD) for all aspects of daily business for Store of 100 plus Team

Members.

Developed Business Leaders from within Work center. Successfully developed three new leaders from

Team Members to Leaders within a six month period.

Received Top Contributor Award three out of Four Quarters in District or 12 Stores

Target 2008– 2011

Senior Team Leader – Hardlines

Robert Lionetti Resume, Page 2

Job functions include management of opening and closing shifts for a 30+ million dollar store. Lead teams that

p rovide fast, fun and friendly service to Target guests, both face-to-face and by supporting sales f loor teams.

Help to keep the Target brand experience consistent, positive and welcoming for guests.

Hire, supervise and t rain team members to achieve Target sales, service and presentation goals.

Required business, leadership and people skills to inspire exceptional performance within a store

environment.

Maximize sales and profits for Target store by overseeing the guest service and merchandising of

departments while maintaining budget controls

Assisted with recruiting and hiring of Hardlines team for the store

Motivate and engage a group of team members to improve performance and to ensure guests have a

positive experience within the Target store.

D rove team members to green sales results for product attachments and extended service plans.

Required business, leadership and people skills to inspire exceptional performance within a store

environment.

Received Store Top Leader honors four times during calendar year

Phoenix Communications Group 2004-2010

Operations Manager-Hardware Division

• Played an integral role in the launch of a new AVAYA Hardware and IT Division which included,

managing daily operations of several departments

• Led complex projects which aimed at providing customers with effective solutions while also staying in

budget and on-time

• Managed a team of employees and partners responsible for all daily operations, design, staging,

configuration, project implementation, and support for VoIP installations. Improved project cycle time

by 40%, which reduced implementation costs by 35%.

• 15+ years’ experience in Avaya Product Line to include Avaya Communication Manger (Aura), IP

Office, Call Centers, Gxxx Gateways, S8xxx Media Servers, Intuity/Audix Voice Mail and Avaya Site

Administration.

• 5+ years’ experience with complex application functionality in terms of network ports, protocols and

services and understanding potential performance impacts based on application design and complex

network design.

• 5+ years’ experience with the following voice technologies - IP Telephony, Call Center infrastructure

and applications, Voice Mail, Video and Audio Conference and Call Accounting.

• 5+ years’ prior technology VOIP implementation and support experience with Enterprise type

accounts.

Proven success with strategic planning, process re-engineering and project management.

• Provided mentoring, training, and support to all Account Executives as needed. Worked with customer

and Account Executives and technical teams to prospect and develop Avaya sales, design, installation,

and support opportunities.

• Fluent in IP telephony, SIP, contact centers, as well as having an understanding of local and wide area

network.

Robert Lionetti Resume, Page 3

• Deployed and maintained enterprise solutions using Avaya Communication Manager, IP Office, Voice

gateways (H.323), and other similar solutions/hardware.

• Deployed Multi-Location Avaya Call Center, Centralized Voice Mail, and Conferencing using ATT

M PLS Network.

Florida Digital Networks 2004-2005

Corporate Sales

Responsible for all B2B sales which included both phone and door to door sales of telecommunications

services in the Florida and Atlanta markets

Successfully achieved Top Salesperson status within the department

Atlantic Business Communications 1996-2003

Director of Engineering and Operations

Oversaw all business development functions for a large communication company which included,

i mplementing new strategies for emerging Avaya VOIP products along with monitoring all day to day

operations

Designed and implemented policies aimed at streamlining various purchasing, receiving, inventory

control, and customer service related functions

Worked closely with both consumers and internal sales staff in the design of consumer applications for

g rowing businesses

Developed guidelines for various projects and produced consistent levels of profitability within the

organization

Certified on Avaya all platforms (G3, Definity, IP Office, Partner), Mitel (SX200,3300ICP), Telrad and

I P products for design, implementation, administration, installation and support.

Implemented, Designed and installed more than 100 Installs of Avaya G3 systems across the United

States

Additional Work Experience I ncludes: Store M anager (Nobody beats the Wiz., 1988-1996)

ED UCAT IO N

P ace University Major : Computer Science

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