SANDRA L. EDWARDS-LADSON

770-***-****

acgg1w@r.postjobfree.com

www.linkedin.com/in/sandraedwards1

summary

Proven Project Management Professional experienced in the Telecommunication

Industry. Facilitate major hardware deployments for Fortune 500 companies.

Coordinate and execute projects while monitoring and controlling projects

to completion. Identify, assess and minimize risks successfully. Ensure

quality control throughout project life cycle. PMP expected December 2014.

Project Planning/Management Escalation Process Cost Management

Client Services Organizational Awareness Research/Analysis

Quality Standards Risk Assessment Develop Relationships

professional experience

ERICSSON inc., Atlanta, GA

2011-2014

Project Coordinator

2011-2014 Project Coordinator

Coordinated dispatches for Field Service Operation (FSO) in Major

Metropolitian Areas; supported 70 field, switch, wireless and wireline

personnel including 4 field managers. Managed special network

infrastructure projects for US and Canada.

. Increased network capacity for Sprint wireless infrastructure aided

project managers and technicians in major nationwide deployment of Sprint

Capacity Add Project (Carrier Adds, Augments, T-1 installations).

. Supported FSO with establishment of new cell site locations, site

investigations and developments.

. Increased internal communication and workflow efficiencies via

collaborating with field technicians via job sharing (ride-along) in the

DC Metro area.

. Increased turn-around time to customers by effectively utilizing Work

Force Management(WFM)tools for Field Technicians while decreasing

customers wait time by executing manual work orders.

. Provided status inquiry for Work Order activities, Service Level

Agreement violations and status inquiry.

. Exceed 96% SLA (service level agreement) by providing administrative and

operational support to (FSO) using the following technologies; CDMA,

iDEN, Lucent, Nortel Clearwire, and Netvision wireless technologies on

the Sprint/Nextel Network.

. Peer mentoring for new employees.

. Proficient in Microsoft Office suites, MS Project, Power Point and Excel.

. Completed Master's in Project Management March 2014.

AT&T Inc., Conyers, GA 2008-2011

Sales Consultant

Consulted with customers to recommended a variety of telecommunications

products and/or services to meet customer's needs.

. Utilized appropriate sales techniques to encourage a good customer

relationship and enhanced the buying experience and increased sales.

. Exceeded individual monthly sales objectives of $6,000 ($7200 yr), as

well as met/exceeded customer care commitments.

. Served as telephone expert to the customer by discussing and managing

billing inquiries, product and service inquiries, toll & order inquiries,

and complaints or customer.

. Recorded data, notations, and/or completed forms via on-line system while

communicating with customers and assured that all customers' requests

were properly processed.

AUS Information System, Duluth, GA 2005-2008

Project Manager

Procured qualified subcontractors to perform various technical requirements

as needed.

. Developed project scope and objectives, coordinated activities of a

project team, and identified resources.

. Managed cross-functional project deliverables, obtained business

requirements and vendor management.

. Developed detailed work plans, schedules, project estimates, resource

plans, and status reports.

. Reviewed project proposals, plan to determine time frame, funding,

procedures for accomplishing project, staffing requirements on various

phases of projects during major deployment such as UPS, Adecco, and

Chipotle.

. Managed new store build-out of Point of Sales and internet connections on

Performance Bike Shop expansion $100,000.

. Scheduled site surveys, installations, and dispatch for customers

requiring onsite troubleshooting.

. Identified, maintained and coordinated the elements that lead to

financial success.

. Managed customer requirement with time constraints, deadlines while

multitasking other projects.

. Monitored and controlled customer expectations throughout all phases of

various project and provided status updates.

. Managed the integration of vendor tasks and tracks and reviews vendor

deliverables.

. Maintained detailed documentation and project files with respect to

progress, problems and change requests.

. Conferred with project personnel to provide technical advice and to

resolve problems.

. Proficient in Microsoft Office suites, MS Project, Power Point and Excel.

Covad Communication, Herndon, VA 2000-2005

Technical Support Agent II (2004-2005)

Assessed customers concern and serve as a triage for incoming troubles

reported to the Connection Services Group while provided 2nd and 3rd level

support for Wide Area Network and Local Area Network connectivity.

. Remotely configured customers routers, upgrade firmware, port-mapping and

resolved troubles.

. Manually rebuild or modified assigned Permanent Virtual Circuits' on

(DSL) Digital Subscriber Line circuits.

. Interfaced with various Local Exchange Carriers to ensure line

continuity, throughput and data integrity while monitored, troubleshot

and optimized configurations on routers and BPX ATM switches, Cisco MGX.

. Proficient in relevant PC, LAN, WAN, router and network configurations

and functionality.

. Completed Bachelor of Science Degree in Network and Communication

Management while employed.

Project/Dispatch Coordinator (1999 - 2004)

Supported Field Service Operation (SFO) for 90 technicians in the New York

Metropolitan area to meet the organization's Service Level Agreement (SLA)

efficiently and consistently.

. Scheduled installations and dispatches for customers requiring onsite

troubleshooting.

. Distributed tasks to Field Support Technicians so as to maximize their

work schedules and adjust their daily workload, facilitated same day

escalations.

. Provided daily capacity reports that reflected the company metric.

. Assumed role of Dispatch Lead when management was unavailable and resolve

escalated issues.

Education

Masters of Project Management (MPM) Keller Graduate School of Management,

Atlanta, GA

Bachelor of Science, Network and Communication Management, DeVry

University, Arlington, VA

PMP expected 2014, The Management Academy, Alpharetta, GA

professional membership

Professional Affiliations Project Management Institute (PMI), Member since

2004

PMP expected December 2014

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