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Customer Service Registered Nurse

Location:
United States
Posted:
October 23, 2014

Contact this candidate

Resume:

Angela Ladner Bond

M.B.A., B.S.N., R.N., C.L.N.C, C.D.O.N.A.

**** *** ** ******* *****, Poplarville, MS 39470

228-***-****

acgg1l@r.postjobfree.com

October 14, 2014

Director of Recruitment,

I am a talented LTC/ALF VP / Regional RN Consultant /Certified

Director of Nursing. Problematic LTC regions-divisions or

facilities with fast paced ever changing situations are my

favorite! I am seeking a permanent, challenging role with a

premier leader in our industry where I can best utilize my

talents and skillsets. I have 18 plus years of LTC/ALF-Regional

Corporate RN Consulting.

If you seek a Clinical Leader that will make remarkable,

measurable, quantitative and qualitative improvements in your

organization, then I am the candidate you seek. If you already

have the ideal smooth sailing ship, I can also be the steady

hand at the wheel to ensure your systems hold steadfast.

I am seeking a great compensation package to include a salary

suitable for my experience, credentials, and education. I am

available for immediate onboarding. I am already licensed in the

below states and will consider permanently relocating for the

right position, compensation and relocation incentive. I am a

highly devoted A player and prefer a company that will really

appreciate a leader with impeccable integrity and work ethics.

Status Quo is not my cup of tea. I enjoy facilitating excellence

in everything I do!

Registered Nurse in:

AZ,AR,CO,DE,ID,IA,FL,KY,LA,MA,MD,MS,MO,NE,NH,NM,NC,SC,ND,SD,RI,

TN, TX, UT, VA,WY, OH.

PS: I know I am the perfect candidate for you. You can see me

on LinkedIn and Facebook.

Thanking you in advance,

Angela Ladner Bond

Angela Ladner Bond

M.B.A., B.S.N, R.N., CL.N.C, C.D.O.N.A

5677 Hwy. 53 Ashlake Farms, Poplarville, MS 39470

228-493-ANGE (2643)

acgg1l@r.postjobfree.com

. Long Term Care / Assisted Living Regional RN Consultant / VP of

Clinical and Certified Director of Nursing (18 + years)

. Certified Legal Nurse Consultant Specializing in Long Term Care

Litigation ( 15 + Years)

. Business Owner / CFO for 17 Years: Starr Timber, Starr Consulting,

Ashlake Academy

Education:

Harrison Central High School, Gulfport, MS -High School Graduate

Phillips Business College, Gulfport, MS -ABA

United States Army Quartermaster School, Fort Lee, VA - Medical Records

Specialist

Pearl River Community College, Poplaville, MS -ADN

William Carey College, Hattiesburg, MS- BBA-BSN-MBA

Medical Legal Institute, Houston, TX - Certified Legal Nurse Consultant

American Association for Long Term Care Nursing- Certified Director of

Nursing Administration

Global School of Investigation, Nashua, NH - Certified Private Investigator

Employment History:

Starr Consulting

(Medical-Legal-LTC/ALF RN Consultant) Poplaville, MS- 6/16/97- Present

100 plus clients and facilities in 25 states

Traditions Senior Management

VP of Clinical for Baton Rouge 5/23/14-9/13/14

Vanguard Healthcare LLC

Director of Quality Improvement / Consultant Corporate RN 8 Facilities

12/19/13-5/14/14

Ohio and East Tennessee

Genesis Healthcare

Director of Clinical Services Western Division 1/5/13-4/23/13

Idaho, Oregon and Colorado Facilities

Golden Living

Corporate LTC/ALF Consultant RN 4/23/12- 8/12/12

4 Facilities East VA

Signature Healthcare

Corporate LTC/ALF Consultant RN- 8/4/11- 2/29/12

7 Facilities East TN

Cenla Management Baton Rouge, La 1998-2002 6 Facilities in Louisiana

GranCare/Evergreen

Corporate LTC/ALF Consultant RN and Risk Management Director- 1996-1997

13 Facilities: GA, MS, LA, TX

Hotel Reed Nursing Home Director of Nursing Bay Saint Louis, MS 1994-1995

Regional Nurse Consultant / VP Skills: Long Term Care and Assisted Living

. Provide consultation services to multi facilities in the areas of;

resident care, state and federal surveys, regulatory compliance,

operational and financial duties.

. Primary Focus: Clinical, Operational, Financial, Regulatory, Survey and

Risk Management Improvement/Excellence.

. Responsible for driving clinical outcomes, mentoring staff, writing

policies and procedures and ensuring compliance with state and federal

laws, rules and regulations.

. Provide education and consulting for multiple disciplines to include:

Nursing, Dietary, Social Services, Rehab, Housekeeping, Laundry, Quality

of Life/ Activities, MDS, Life Safety/Maintenance, Medical Records.

. Completed State and Federal Surveyor Training in 1997.

. Completed QIS Survey Training in 2012.

Leadership Functions:

. Mentors / develops clinical development opportunities for the Clinical

Leadership Team.

. Provides leadership for clinical best practices to the Company and

Clinical Leadership Teams.

. Facilitates clinical accountability with management data, i.e., Five

Star, Quality Measures/Indicators, Clinical Reimbursement Reports,

Performance Improvement Reports, Site Visit Reports; uses and analyzed

this data to identify areas for improvement

. Supports and facilitates Company and facility values, practice

standards, ethics, missions, policies and procedures.

. Served as Interim DON or monitored other Interim and Agency staff as

needed.

. Oriented and Educated New Administrators, DON's and Dept. Heads.

. Census/Marketing/Service Clinical Notch Development.

. Team Building and Education for the Facility and Regional Teams.

. Mock Surveys and Facility Site Visits.

. Collaborated in tandem with other outside disciplinary consultants.

. Drive Operational, Financial, Clinical, Regulatory and Risk Management

Arenas.

. Drive cutting else clinical specialties to promote census.

Financial Function:

. Assist operations with managing cost as directed.

. Provide training, education and monitor DON efficiency and

effectiveness of scheduling/staffing/ PPD control and analysis of

clinical ops.

. Monitoring P/L / Data Points/ Financials.

. Monitoring Case Mix, Rug Rates, Other Ancillary Revenue.

. Monitoring Admissions, Discharges, Hospital Transfers, ALOS.

. Monitoring and Driving Part A Services as well as B.

. Monitoring and promoting ancillary revenue services.

. Monitoring Retention and Turnover rates.

. Developing internal relationships to foster employee satisfaction.

. Assisted with Marketing, Community Relations and Public Relations

Customer Service/Quality of Care Functions:

. Demonstrates quality care and customer service principles in all

interactions related to staff to staff, staff to family and management

to line staff

. Reviews and supports all quality care reports and customer-staff

surveys

. Educates and drives Clinical Assessment processes

. Reviews Risk Management

. Human Resources

. Perform investigations

. Labor Management

. Customer Service

. Employee Satisfaction

. Regulatory Compliance

. 5 Star Ratings

. Nursing Education

. Systems Implementation

. Clinical Outcomes

. Staffing

. QA/QI

Special focus on the following clinical areas and systems:

. Wound and Skin Programs

. Restraint Avoidance

. Fall Management

. Weight Loss Prevention

. MDS Process and Care Planning

. Clinical and Leadership Development of Staff

. Pain

. Reduction of Poly Pharmacy

. Infection Control

. Education

. Survey Readiness Daily

. Resident/Family/Staff Satisfaction

. QM/Case Mix

. Driving QM Rates / Star Rates

Psychiatric Nursing Areas of Expertise:

Depression/ Dementia /Alzheimer's

Physical Abuse

Sexual Abuse

Post-Traumatic Stress Disorder

Drug & Alcohol Treatment

Eating Disorders

Bipolar Disorder

Suicidal Behavior

Homicidal Behavior

Attention Deficit Hyperactivity Disorder

Conduct Disorder

Oppositional / Defiant Behaviors

Emotional Difficulties

Grief

Conflict

Transition

Personality Disorders/ Sexuality Disorders

Technology Skills: Abagis, AIS, IHN, Medcom, Raimax, Simple LTC, Skillsoft,

Viewmaster, Track Star, Point Click Care, Point Right, MDS 3.0, Menu2u,

AHT, Citrix, Quick Books, Power Point. Survey Advantage, Microsoft: Word-

Excel-Power Point, Word Perfect, QuickBooks. American Health Tech, Care

Watcher, QA Reader and many more.

Starr Consulting Services / Medical Legal Areas of Expertise:

. Medical and Nursing Malpractice Cases

. General Negligence Cases

. Worker's Compensation Cases and Workplace Injury Cases

. Toxic Tort and Environmental Cases

. Criminal Cases

. Any Case Where Health, Illness, or Injury is Issue

. Product Liability Cases

. Providing Consulting and Testifying as Expert Witness

. Other Services Provided:

Defining Applicable Standards of Care

Defining Deviations from Standards of Care

Assess (Pathophysiology) Damages and Issues

Identify Causative Factors: Pre- Existing Conditions, Life Styles, Work

Habits

Summarize Medical Records

Identify and Recommend Potential Defendants

Conduct Literature Searches and Integrate the Literature in the Case

Analysis

Expand Attorneys Medical Library

Research and Analyze Validity of Research Studies and Publication Reports

Assist Attorneys in Interviewing Clients and Witnesses

Consult With Health Care Providers

Identify Types of Experts Needed

Locate and Interface With Expert Witnesses

Analyze Expert Witness Reports

Serve as Liaison between Attorney, Expert Witnesses, Health Care Providers,

Experts, Other Consultants

Assist in Preparation of Interrogatories

Assist and Review Drafts to Various Legal Documents

Assist in Exhibit Preparation

Assist in Preparing Deposition Questions

Review, Analyze and Summarize Depositions and Past Testimony

Attend Depositions, Trails, Review Panels, Arbitration and Mediation

Hearings

Prepare Witnesses for Trail and Deposition

Develop Written Study Guides for Attorneys and Educate Legal Teams on LTC

Standards

Coordinate and Attend Independent Medical Examinations: Sit and Record

Develop and Calculate Cost of Life Care Plans

Special Attributes:

. Accurate - Ability to perform work accurately and thoroughly.

. Adaptability - Ability to adapt to change in the workplace.

. Autonomy - Ability to work independently with minimal supervision.

. Business Acumen - Ability to grasp and understand business concepts

and issues.

. Communication, Oral - Ability to communicate effectively with others

using the spoken word.

. Communication, Written - Ability to communicate in writing clearly and

concisely.

. Customer Oriented - Ability to take care of the customers' needs while

following company procedures.

. Decision Making - Ability to make critical decisions while following

company procedures.

. Detail Oriented - Ability to pay attention to the minute details of a

project or task.

. Diversity Oriented - Ability to work effectively with people

regardless of their age, gender, race, ethnicity, religion, or job

type.

. Empathetic - Ability to appreciate and be sensitive to the feelings of

others.

. Ethical - Ability to demonstrate, conduct self as conforming to a set

of values and accepted standards of company.

. Goal Oriented - Ability to focus on a goal and obtain a pre-determined

result.

. Honesty / Integrity - Ability to be truthful and be seen as credible

in the workplace.

. Initiative - Ability to make decisions or take actions to solve a

problem or reach a goal.

. Leadership - Ability to influence others to perform their jobs

effectively and to be responsible for making decisions.

. Loyal - The trait of feeling a duty to the employer.

. Management Skills - Ability to organize and direct oneself and

effectively supervise others.

. Organized - Possessing the trait of being organized or following a

systematic method of performing a task.

. Patience - Ability to act calmly under stress and strain, and of not

being hasty or impetuous.

. Persistence - Ability to complete tasks or continue in a course of

action in spite of opposition or discouragement.

. Persuasive - Ability to influence others to change position or to

adopt a specific point of view.

. Presentation Skills - Ability to effectively present information

publicly.

. Problem Solving - Ability to find a solution for or to deal

proactively with work-related problems.

. Project Management - Ability to organize and direct a project to

completion.

. Relationship Building - Ability to effectively build relationships

with customers and co-workers.

. Reliability - The trait of being dependable and trustworthy.

. Responsible - Ability to be held accountable or answerable for one's

conduct.

. Team Building - Ability to convince a group of people to work toward a

goal.

. Time Management - Ability to utilize the available time to organize

and complete work within given deadlines.

. Working Under Pressure - Ability to complete assigned tasks under

stressful situations.

References available upon request



Contact this candidate