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Customer Service Human Resources

Location:
Council Bluffs, IA
Salary:
50000
Posted:
October 20, 2014

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Resume:

Darren M. Keyser

[* Arnold Ave, Council Bluffs, Iowa, 51503] [402-***-****] [acgfzz@r.postjobfree.com]

MANAGER of OPERATIONS

■ Career Summary

Twelve years of extensive, operations management role in organizations; contributing to firm growth by

executing business strategies using strong decision making abilities.

Areas of impact and contribution include,

Inventory Management Project Management

Change Management Business Strategy Leadership Development

Cross-Functional Team Leadership Mentoring

Organizational Effectiveness Logistics/Warehouse Management

Managing Employees Staff Development Team Building

Policies Human Resources Recruiting SAP

• Strong background in Production Management, Lean Manufacturing and Production Planning.

• Knowledge of Warehouse Management/Logistic Practices, Inventory Management and TQM.

Core Competencies:

• Excellent people manager – Persuader, influencer, leader, negotiator and delegator.

• Team work – Effectively communicates to delegate responsibilities using interpersonal skills.

• Accuracy and punctuality – Precise with details and facts.

Objective Statement

• Working in an organization that offers professional development and interesting managerial

challenges in the area of business operations management.

Darren Keyser, 402-***-****, acgfzz@r.postjobfree.com

■ Relevant Experience

Omaha Standard Palfinger Council Bluffs, IA 2005-2013

Production Manager: Final Assembly, Fabrication Departments

Selected Contributions:

• Played a significant role in long-term strategic plans toward operational excellence – Developed

key reports to meet daily and weekly KPI’s.

• Interacted daily with Sales, Purchasing, Human Resources and Management to communicate

daily needs and activities.

• Supervised and increased effectiveness and efficiency of operational systems and

processes/policies to support organization’s mission; specifically, supported management

reporting/information.

• Focal point for creating production schedules for daily and weekly schedule attainment, and

meeting Load schedules.

Key Functions:

• Supervised 25-30 employees

• Supervised and coached Lead personnel on a daily basis

• Prepared monthly activity reports, for Production, Safety and Quality

• Supervised Final Assembly Department from 2005-07

• Supervised Fabrication Department 2007-09, 2011-13

■ Other Experience

Omaha Standard Palfinger Council Bluffs, IA 2013-Present

Master Scheduler:

Selected Contributions:

• Plan all incoming product for production.

• Perform Inventory Management processes to ensure Safety stock levels.

• Manage seven Production schedules, schedule per line capacity, which is based on demonstrated

line rates.

• Communicate to Distribution Lead times on a Weekly basis.

Key Functions:

• Customer Service; Communicate to Distribution Lead times, order updates.

• Act as a Liaison to the Customer Service team for Product Knowledge and Technical support.

• Provide up-to-date and accurate production schedules to Manufacturing

• Develop innovative solutions to scheduling process, and schedule attainment.

• Training of the Customer Service team on processes and product.

Omaha Standard Palfinger Council Bluffs, IA 2013-Present

Logistics Supervisor:

Selected Contributions:

• Develop New Shipping and Loading Processes

• Supervise 3-5 people.

• Communicate with Logistic companies about Warranties

Darren Keyser, 402-***-****, acgfzz@r.postjobfree.com

Communicate with Logistic companies about costs and competition.

• Developed a process where the Manufacturing Managers and Logistics Manager meet

twice a week to ensure Short Lead time shipments.

• Interacted daily with Sales, Purchasing, Human Resources and Management to

communicate daily needs and activities.

• Supervised and increased effectiveness and efficiency of operational systems and

processes/policies to support organization’s mission; specifically, supported management

reporting/information.

Key Functions:

• Act as a Liaison to the Customer Service team for Product Knowledge and Technical

support.

• Provide up-to-date and accurate UPS and LTL shipping reports to Manufacturing on a

Daily basis.

• Develop innovative Logistics Solutions, and Warehousing Management

• Supervised and coached Lead personnel on a daily basis

• Prepared monthly activity reports, for Production, Safety and Quality

■ Education

Associates of Arts in Business Administration – Iowa Western Community College -

2004

Bachelors of Arts in Business Management – Buena Vista University - 2007

MBA in Business Analytics – Bellevue University – Presently Attending

■ Business Strengths & Knowledge

• Lean Manufacturing

• Team Building

• TQM

• Managing

• Proficient in Microsoft Office Applications

• Union Management

Personal References

• Jamie Thompson

Phone - 712-***-****

o

Relationship – Prior Supervisor – 12 years

o

• Mark Thompson

Phone - 712-***-****

o

Relationship – Co-Worker – 7 years

o

• Jason Hanson

Cell Phone – 775-***-****

o

Relationship – Co-worker 3 years

o

• Marty Albrect

Cell Phone – 402-***-****

o

Relationship – Prior Supervisor 4 years

o

Darren Keyser, 402-***-****, acgfzz@r.postjobfree.com

• Bill Watkins

Cell Phone - 402-***-****

o

Relationship – Co-Worker 14 years

o

• Scott Sorahan

Cell Phone 402-***-****

o

Relationship – Co-Worker 1 year

o

Organizational References

• Omaha Standard

o 712-***-****



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