Lisa A. Hartmann

*** ******** ***** / ** *** ***

Poth, Texas

830-***-**** / 830-***-****

Objective: To obtain a position where I can utilize my experience in an office environment, my ability to

adapt and learn quickly, and my ability to work well with others.

Core Strengths:

Customer Service Expert Flexible Schedule

Strong Communication Skills Great at Multi-tasking

Organized Adaptive Team Player

Cash Handling Accuracy Medical Terminology

Experience

Brooke Army Medical Center – Business Office San Antonio, Texas 78234

Insurance Claims Technician 01-02-2001 to 08-20-2012

Maintained patient accounts by obtaining, recording and updating personal and financial

information in computer system

Entered patient demographics into computer

Insured that insurance verification was completed

Furnished copies of medical documentation as needed, ensuring HIPPA guidelines were

enforced

* Maintained confidentiality of patient and proprietary information

* Communicated with insurance companies and other departments regarding claim status

* Verified payments received were paid at correct benefit level.

* Copied and mailed documentation that was needed to support appeal of

* denied claims

* Reviewed billing documents for accuracy making corrections as needed

* Filed closed claims

* Trained new employees within the denial department.

* Created monthly spreadsheet in Excel

* Knowledge of medical terminology, physiology and anatomy

Brooke Army Medical Center - Clinical Operations San Antonio, Texas 78234

Medical Clerk – Appointment Scheduler 09-11-1997 to 12-30-2000

* Processed incoming calls via multi-lined phone.

* Received incoming mail and routed to proper recipients

* Screened patients for eligibility and updated the CHCS computer system.

* Contacted patients to request information so that appointments could be scheduled

* Updated patient demographics and insurance information into computer

* Instructed patients on preparation requirements for appointments

* Provided documentation to patients regarding pending appointments

Brooke Army medical Center – Third Party Billing Office San Antonio, Texas 78234

Medical Records Technician 05-02-1995 to 09-10-1997

Compiled, verified, typed and filed medical records

Reviewed medical records for completeness

* Assembled records into standard order and filed records in designated areas according to

applicable alphabetic and numeric filing system

* Operated computer to enter and retrieve data

* Typed correspondence and reports

Interviewed patients concerning insurance coverage.

Explained and marketed the Third Party Collection Program.

Reviewed billing documents for completeness and accuracy making changes as needed

Investigated and resolved discrepancies or conflicting information in the admission or inpatient

record.

Abstracted information from hospital medical records and annotated ICD-9 and CPT codes as

necessary.

Utilized knowledge of medical terminology, anatomy and physiology.

Brooke Army Medical Center - Dermatology Service San Antonio, Texas 78234

Receptionist/Typist 08-01-1988 to 05-01-1995

Greeted patients and visitors for front desk of clinic

Answered questions using knowledge of the overall organization structure and function of the

clinic

Screened patients to determine emergency from routine-type management.

Verified eligibility for treatment.

Optimized patient’s satisfaction, provider time and treatment room utilization by scheduling

appointments appropriately

Kept records of patients and initiated all paperwork.

Insured patient appointments stayed on schedule by notifying providers of patient arrivals

Performed typing and clerical support to 18 physicians

Scheduled all follow up appointments in computer

* Compiled clinic statistics for end of month workload reports

Educational Background

Floresville High School – Floresville, Texas, US

GED, Required Basics and Business Related

Contact this candidate