**** ******** ** *****: 323-***-****

Richard Benavides Lynwood, CA 90262 Email: acgfyh@r.postjobfree.com

Job objective:

Seeking a full time, challenging position with a company that offers the opportunity to grow and advancement; that would

allow me to use my excellent abilities, skills and experience to become a contributing asset to the company.

Skills and abilities:

Resourceful Senior Desktop Support Representative with extensive abilities in troubleshooting a wide array of client-

related issues; including desktop, software (Microsoft Windows XP to Windows 8 and Microsoft Office 2003 to 2010

suites), networking and related hardware devices.

Key strengths include the ability to analyze and resolve customer issues on initial contact. Greatest attributes include:

team player and the ability to adapt to any new technologies, as well as being flexible. As well as, speak, write and read

Spanish fluently.

PROFESSIONAL EXPERIENCE

Kinnetik Consulting I.T. Desktop Support

2010 – 3/2014 Help offices with their Windows desktop issues

Mira Loma, CA

Maintenance schedule on all the computers and printers

Maintenance on small office server(s) and support with file and print sharing.

Provide technical support with client computer projects as well as software support.

Provide technical advice on client's future software and hardware needs.

Activision Blizzard Sr. QA Lab Manager

2008 – 2009 Oversee the DevTrack (Bug Base) user’s login and project administration as well as SQL servers

El Segundo, CA and Front web server and desktop support.

Support I.T. department on issues related to the QA department and any external developer

located on the USA or overseas.

Coordinator the process for Intellectual Property Rights for Activision Legal Department between

external/internal developers and QA.

Supervise the research on technical issues for the legal department including but not limited to

Intellectual Property issues and related resources requested by the paralegal team.

Create documentation for Certification procedures and “how to” quick references for the many

processes the certification department provides.

Vivendi Games Product Certification Manager

2006 – 2008 Oversee the process for the Certification department.

El Segundo, CA

Oversee the EFIGS (English, French, Italian, German and Spanish) localization process and final

check releases.

Set up DVD unit requirements for certification and media lab as well as tools to determine DVD

configurations depending on USA or International distributions.

Provide research on technical issues for legal department including but not limited to Intellectual

Property issues and related resources.

Create documentation for Certification procedures and “how to” quick references for the many

processes the certification department provides.

Coordinate the inter-departmental issues to provide better services between National (estate) and

International departments.

EDUCATION

East Los Angeles Community College

Los Angeles, CA

Associated in Arts, Liberal Arts (A.A.L.A), 1987

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