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Customer Service Software

Location:
Houston, TX
Posted:
October 20, 2014

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Resume:

Glenn Yawn

**** ******* ***** **

Friendswood, Texas, 77546

Home: 281-***-****

Mobile: 832-***-****

acgfxx@r.postjobfree.com

EDUCATION

ITT Technical Institute, Houston Texas

Associate of Applied Science, Computer and Electronics Engineering

Technology

Graduation Date (12/2004), G.P.A. 3.93

SKILLS

Electronics Diagnostic Equipment: oscilloscope, analog and digital

multimeters, AC function generator and DC power supplies.

Computer Operating Systems: Windows 98, 2000, XP, Vista,

Windows 7 & 8, MS-DOS

Computer Software: Microsoft Word, Microsoft Excel, Microsoft Power Point,

Microsoft Visual Studio 6, Visual Basic 6

Ladder Logic Programming, Hand Held Terminal Input, RSLogix software

Graphics Software: Gerber Graphix Advantage 6.2, Adobe Photo Deluxe

Graphics Equipment: Gerber 750 vinyl plotter, Gerber GSP 15 plus vinyl

plotter, Gerber GSP flatbed engraver and Gerber Edge 2 thermal printer

Training in Xerographic Process and repair of copiers.

Inventory Control using ICal 10 key for Financial Reconciliation, Falcon

Handheld for Item Level Inventory Control, Excel Spreadsheets for Inventory

Reporting, and PDI/Enterprise Convenience Store Inventory Control Software

Experience.

EXPERIENCE

LBS Incorporated - contracted to Murphy USA, Across Texas 2/2006 to

2/2014

Inventory Control Specialist

Job Description:

Use of ICal 10 key machine, Falcon Inventory Handheld, PDI/Enterprise

Convenience Store Inventory Control Software,

Responsible for physical counting of inventory on-hand, research of any

variances, reconciliation of invoices, credits, merchandise transfers, and

write-offs. Accurate reporting of findings.

Paladin Consulting - contracted to Xerox, Houston Texas 11/2005

to 12/2005

Customer Service Engineer

Job Description:

Use of electronic and hardcopy documentation to troubleshoot and repair

copiers.

Contact customers on the phone to discern exact nature of copier

malfunction and schedule service calls.

Maintain accurate records of activities, inventory, and expenses.

Speedy Signs by My Workshop, Houston Texas 07/1999 to

11/2005

Manager

Job Description:

To determine the signage needs of the customer.

Assist the customer from the initial point of contact.

Creation of signs to customer specifications.

Explain and demonstrate computer based design process using Gerber Graphix

Advantage software.

Invoice customers for services rendered.

Hire subcontractors to assist in sign order completion.

Develop new clients using previous client references.

Maintain and repair Dell desktop units.

Maintain and repair Gerber products and machinery including plotters,

engravers and Gerber software.

RGIS, Houston, Texas 03/1999 to 07/1999

Inventory Specialist

Job Description:

Counting inventory financially, barcode scanning, capturing data by SKU and

UPC using the PIQA System and hand held auditing computer.

Responsible for tracking inventory of major retailers including Wal-mart,

Home Depot, Sears and Target.

Fast Signs, Houston, Texas 02/1998 to 12/1998

Sign Maker

Job Description:

Use Gerber design software to create effective, high-impact signs and

graphics.

Manufacture custom banners, vehicle graphics, tradeshow graphics, posters,

special event signage and engraving/ADA signage.

AWARDS/HONORS

Perfect Attendance - Quarters 1 to 8 at ITT

Honors - Quarter 5 at ITT

Highest Honors - Quarters 1 to 4 and 6 to 8 at ITT

ITT Student Government Vice-President - Quarters 1 to 6

ITT Student Government President - Quarters 7 to 8

First Place - ITT Tech Fest Fall 2003

First Place - ITT Tech Fest Fall 2004

National Technical Honor Society Inductee - August 2004

ITT - CEET Honor Graduate - Fall 2004



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