Service Management
Resume:
CURRICULAM VITAE
road,(fakir ghosh
lane),dum dum, Kolkata-
700030
Ph. No- 898*******,
SANDEEP KUMAR SINGH mail- acgfx7@r.postjobfree.com
Objective :
* I am known as a person with good leadership qualities. I am good at
maintaining inter personal relations. I always try to make a balance
between work and personal interests. I concentrate pursuing a
successful career in the field, where I can constantly hone my skills
and excel as a quality professional in a highly stimulating
environment with emerging technologies and thereby utilize them
effectively for the development of the concern.
Educational Qualification :
* Graduation, B.Com (A/c Hons) 2002-06 from " Vinoba Bhawe University"
from "Markham College of Commerce", Hazaribagh, Jharkhand.
* 10+2 AISSCE 2002, CBSE Board from "D.A.V Public School, Dhori" Bokaro,
Jharkhand.
* 10th AISSE 2000, CBSE Board from "Kendriya Vidyalaya Karo Special
Project", Bokaro, Jharkhand.
* Primary Education, "Kendriya Vidyalaya no.1, Kalpakkam, Tamil Nadu.
Experience:
1) Process Manager(Operation) in Winnow infotech, Kolkata. (Aug 2013-
September 2014).
Responsibilities:
* Improve the operational systems, processes and policies in
support of organizations mission -- specifically, support better
management reporting, information flow and management, business
process and organizational planning.
* Manage and increase the effectiveness and efficiency of Support
Services (HR, IT and Finance), through improvements to each
function as well as coordination and communication between
support and business functions.
* Play a significant role in long-term planning, including an
initiative geared toward operational excellence.
* Oversee overall financial management, planning, systems and
controls.
* Management of agency budget in coordination with the Executive
Director.
* Development of individual program budgets.
* Invoicing to funding sources, including calculation of completed
units of service.
* Organization of Proof Collection of Service.
* To own Transaction processing Responsibility with team towards
capture of revenue on service offered.
2) Joined as CCE Tech Support For U.S(Process) in Maven InfoTech Pvt Ltd,
Kolkata
Promoted as Sales Verifier (Feb 2012 to Dec 2012), Designated as
Process Supervisor (Jan 2013 to June 2013)
Responsibilities:
* Handle International Clients in USA
* Giving online demonstrations of our products and services to
them.
* Listen to their Hardware/Software related problems and
troubleshoot them.
* Sell A.M.C.'S (Annual Maintenance Contracts) to Clients.
* Verify services after Sale with customers after troubleshooting
done.
* Assign proofs to Process for respective sale lead.
* Up sale the customers on after Expiry of A.M.C
* Reminder customer by mail to those customers not in touch of
Contract Formalities and Track them to appropriate Panel for
execution of services.
* Supervise Agents to Achieve Daily Sales Target.
* Session and Feedback Conduction for OJT Agents.
* Assist Attrition Control in Team.
* Co-ordinate Agents for their issues in regards to their
employment.
* To perform Quality Check for pre- captured customers to ensure
the Quality of the services delivered resulting Final
Materialization of AMC.
* To Negotiate assistance with the Bank or card Company of the
customer for Not Honoured Payments or Declined Transactions.
* To Update the Concerned Team with the Escalated Problems of
Verifiers and troubleshooting Team in Regards to the computer
within AMC Tenure.
* To Be a Team player in Transaction Processing Team towards
capture of sale revenue.
3) Joined as Process Associate, Got Designated as Sr. Counselor, Product
and Process trainer, Strategic Adviser and Further as Business
Relations Manager. in Swastik Trading & Placement Services, Kolkata.
(March 2010 to Aug 2011)
Responsibilities:
* Handle candidate's calls in respect to quarries and route them
for candidature enrollment for placement.
* Counsel enrolled candidates after or before interview regarding
their requirement in accordance to the current opening.
* Manage MIS panel to deal with the Data Requirement and
Rectification to concern department.
* To answer Protocols Of client / Organization's Requirement of
Man power.
* Update marketing team with updated company Profile and
accordingly designed M.O.U for Clients Visit.
* Finalize Enrollment of service to Client and Update Opening to
Operation.
* Handle Product and Process Training to Associates and Employees.
* Co-ordinate Relations with Client / Organization and in respect
to T.A.T of Desired Profile Candidates Requirement, accordance
to M.O.U Terms and conditions.
* Maintain Ventures with the other resources of man power to
assist Client / organization's Immediate Requirement in Time.
* Deal with Acquisition team and Manage Subscriptions with
Recruitment Portal like Monster, Shine and Timesjob.com on
Behalf of Company.
4) Worked as Customer Relations Officer in HGSL, Durgapur for Bharti
Airtel- Bihar Telecom Circle.(Dec, 2007 to Nov, 2008).
Responsibilities :
* Provide on call Resolution or raise service request in
accordance to Customers Query And Complaint.
* Assisting new batches and colleagues on floor as floor support
* Taking random escalated calls of unsatisfied customers
* Assisting training program for pre certified candidates for
efficient system applications
Extra leisure Activities:
* First class certificate in "Office Assistant" from " Mahatama Gandhi
Institute of Computer Education & Information Technology"
* Certificate in " Senior General Knowledge Test" "United School
Orgnization of India" (Estd. 1951) UNESCO.
* Certificate in "Saral Sanskrit Pariksha", Bhartiya Vidya Bhawan" from
Mumbai.
* Certificate in " National Painting Contest" organized by "National
Institute Bhartiya Manav Samaj Vikas Kendra", Aurangabad.
* Certificate in "Scouting", Pratham Sopan.
* Certificate in "Computer Hardware" from "RCCP" Hazaribagh.
* Certificate in "Saral Sanskrit Pariksha",Bhartiya Vidya Bhawan" from
Mumbai.
* Certificate in participation in football, "DAE Sports & Cultural
Council, Mumbai"
* Certificate of singing participants for semifinal singing performance,
"Hazaribagh Idol Singing Competition".
Personal Information:
Father's Name : K.N.Singh
Date of Birth : 04.08.1985
Marital Status : Unmarried
Blood group : B +ve
Nationality : Indian
Religion : Hinduism
Languages Familiar To : Hindi, English, Bengali & Tamil
Correspondence address : 940, purba sinthee
Road,(fakir ghosh lane),dum dum,
Kolkata-
700030
Contact No : +91
Email address :
acgfx7@r.postjobfree.com
Hobbies : Net Surfing, Chatting,
Novel Studying, listening Music &
Singing,
playing computer games,
Date :
Place : Signature of the
Candidate
( Sandeep Kumar
Singh)
[pic]
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