DIANE HECKMAN

acgfww@r.postjobfree.com

PROFILE

Technical Professional with more than 25 years of experience as a manager for release, build,

SQA, and sustaining software teams in wireless and wireline networking. Builds loyal and

productive teams. Works effectively with development and product marketing to adjust release

dates and content as required by business conditions, while still meeting quality metrics. Thrives

on conflict management, problem solving, and consensus building.

CAREER ACCOMPLISHMENTS

* Managed release readiness, test coverage, and content for major and minor releases.

* Determined branching strategy, provide patch builds, ensure fix verification, and hold SQA and

development engineers to schedule and quality metrics.

* Managed staff of 5-9 plus 25 offshore contract SQA engineers to test software releases and

patches.

* Streamlined SQA processes to increase communication and productivity without reducing

quality of results, delivering quick turn-around with decreased staff.

* Maintained customer focus while setting testing priorities in a change-rich environment.

PROFESSIONAL EXPERIENCE

ShoreTel, Sunnyvale, California

Release Manager, 12/2013 – present

* Drive, coordinate and monitor engineering programs.

* Using Rally and Salesforce, tracking User Stories and defects for programs

* Coordinate blocking defect closure to keep scheduled dates

* Kick off patch build, service pack and hot fix builds after determining stable, tested content.

* Create and maintain program metric reports in Excel.

Volunteer work, various, 7/2011-12/2013

* Board of Directors, West Valley Community Services

* Food pantry gleaning, sorting and stocking.

* Technical support for a conservation aviary.

* Carbon Free Commute at MVHS

* Lunch captain at Blach Middle School

Juniper Networks, Sunnyvale, California

Release Lead, 2/2010 – 7/2011

* Coordinated SQA regression and feature test efforts

* Coordinated content and its ownership in future releases.

* Ensure that SQA made its committed dates and test coverage.

Trapeze Networks, Pleasanton, California

Sustaining Engineering and Build Team Manager, 6/2006 – 10/2009

* Led a group of 6 sustaining engineers and 3 build engineers in support of the Trapeze wireless

switch (MX), access point (MP) and RingMaster products.

* Managed 2 offshore contract test engineers in Bucharest, Romania.

* Implemented problem analysis process to improve tests in SQA based on customer found

bugs.

* Managed a team of two build engineers.

* Ensured the timely delivery of maintenance releases and software patches to critical customer

accounts.

Wind River Systems, Alameda, California

Manager of System Test, 2005 - 2006

* Led system test and integration groups in testing and support for VxWorks and middleware

components.

* Managed 12 offshore contract test engineers.

* Analyzed QA procedures and recommended improvements.

Lucent Technologies (formerly Ascend Communications), Alameda, California

Senior SQA Manager, 1999 - 2005

* Led software quality assurance organization in the testing and support of the Lucent Universal

Gateway product line.

* Maintained offshore contractor relationship.

* Streamlined procedures and instituted RCA and enhanced testing of customer found bugs.

* Determined and executed plans for new feature and maintenance releases to meet time

constraints.

* Cross trained SQA staff to expand each engineer’s knowledge and responsibilities.

Lucent Technologies (formerly Livingston Enterprises), Pleasanton, California

Senior SQA Engineer, 1997 - 1999

* Tested NAT, DHCP server for ComOS for the PortMaster (RAS) product line.

* Tested various java management utilities (PMVision, ORWizard, INAWizard, PPPSmartAgent,

PPPDecoder, and FilterEditor).

* Tested the inclusion of an analog port to the PortMaster Office Router.

* Reviewed product documentation and trained customer support engineers on new features.

Netwave, Pleasanton, California

Senior Test Engineer, 1997 - 1997

* Tested drivers for the AirSurfer wireless Ethernet (pre 802.11) adaptor and utilities for various

Windows platforms.

Novell, Santa Clara, California

Product Marketing Engineer, 1995 - 1997

* Supported sales and systems engineering staff on MPR (MultiProtocol Router) 2.1 presales

and postsales questions.

* Managed customers during beta programs for MPR and IPX/IP gateway.

* Performance tested Ethernet, and 100baseT at Harvard Labs for annual router tests. Set up

marketing lab.

* Prepared presentations and lectured at Novell's annual technical conference BrainShare in

Japan and Utah, on WAN optimization and NDS on the WAN.

* Authored articles in AppNotes, a Novell published magazine with a circulation of 40,000.

Software Test Engineer, 1992 - 1995

* Designed, developed and executed test suites for PPP for Novell's MultiProtocol Router (3.0

and 2.11).

* Reviewed documentation. Tested PPP, sync and async hardware drivers, and related protocol

stacks (TCP/IP and IPX).

Ungermann-Bass, San Jose, California

Software Engineer, 1990 - 1991

* Designed, developed, and coded 80386 assembly code enhancements for AppleTalk Phase 2

for NBP, and proprietary security features for MaxTalk 2.0, and Access/One hub card.

SQA Engineer, 1987 - 1990

* Tested AppleTalk and IP forwarding on MaxTalk 1.0. Developed a set of test programs in MPW

C for Apple's use to test the TCP portion of MacTCP, developed at UB. Tested the TCP portion of

MacTCP.

* Tested TCP/IP for an 8 port RS-232 to Ethernet hub. Tested MaxUWS, an FTP/Telnet

application for the Macintosh.

* Devceloped test scripts for TCP in C for MacTCP.

EDUCATION

B.S., Computer Science, California State University at Sacramento, June 1985.

REFERENCES

References will be made available upon request.

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