J ames Ma r tucci, Jr.

*** ******** ****

Canton, GA 30114

770-***-****

acgfvs@r.postjobfree.com

SUM MARY OF RECENT WORK EXPER IENCE

April 2014 – present

CryoLife, I nc., Kennesaw, GA

CRM Administrator / Developer

• Provide salesforce.com support for an international sales organization.

• Develop and enhance reports and dashboards for executives, regional managers, and

f ield sales representatives.

• Build and modify Apex Tr iggers on both standard and custom objects.

• Build Workflows and associated actions to support sales processes.

• Create and modify formula fields and validation rules for various objects.

March 2006 – April 2014

Salesforce.com, Atlanta, GA

Master Inst ructor

• Provided t raining to salesforce.com customers, employees, and partners on all

aspects of the platform.

• Taught both administrators and developers.

• Specific topics delivered in the classroom included user administration,

customization of standard and custom objects, formula and validation rules,

workflow, approvals, and visual workf low, reports and dashboards, data loader,

A pex classes and t r iggers, and SOQL.

• Developed and reviewed administration and developer certification exams.

• Provided support and mentoring for certified partner instructors.

CERT I F ICAT IONS

Salesforce.com Developer

Salesforce.com Administrator

Salesforce.com Advanced Administrator

EDUCAT ION

MS Electrical Engineering, Worcester Polytechnic Institute, MA 1996

BS Electrical Engineering, State University of New York at Buffalo, 1982

OTHER WORK

February 2001 – October 2005

Siebel Systems, Atlanta, GA

Principal Instructor

• Taught all aspects of Siebel CRM product - from data warehousing and business analytics to e-scripting.

• Taught consultants, partners, and employees

• Well versed in declarative aspects using Siebel Tools.

• Taught integration topics utilizing web services, XML, XSLT, and SOAP

• Held Siebel certifications as consultant and business analyst.

.

May 1986 – March 1995

M I TRE Corporation, Bedford, MA

Member of the Technical Staff

• Held Top Secret Security Clearances

• Wrote war game simulation software as part of a larger project to simulate advanced

weapon systems operating in modern warfare situations

• Involved in requirements wri ting, requests for proposals and proposal reviews of

various US Air Force and FAA projects.

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