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Customer Service Administrative Assistant

Location:
Toronto, ON, Canada
Posted:
October 20, 2014

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Resume:

Maria Belen Jurado

*** ******* ********

Telephone: 416-***-****

Maple, ON L6A3C5

Email: acgft9@r.postjobfree.com

October 20, 2014

Attention: Human Resources

Re: Administrative Assistant

Please consider this letter as a formal application to the

Administrative Assistant position. Over 10 years of customer service

experience, knowledge of all administrative office functions and

fluency in two languages have placed me at the forefront of utmost

service.

The extent of my knowledge covers a range of Administrative and

customer service skills. Working as an Administrative Assistant to

Operations at the Ontario Institute for Cancer Research has exposed

me to a fast paced and highly demanding office environment. My work

experience has strengthened my organizational, technical, analytical

and problem solving skills. I have had the opportunity to perform

clerical duties including: managing multiple phone lines, preparing

correspondence, maintaining filing systems and providing

administrative support to several teams while taking on a leadership

role.

Some of my key qualifications include:

. Strong interpersonal skill and priority to customer service. I

take pleasure in assisting and adhering to staff needs, as they

are an imperative part of successful development.

. Able to fluently speak and write in English and Spanish.

Proficient in verbal French. Solid background in French grammar.

. Excellent organizational, office administration and

communication skills with the flexibility and experience

required to remain highly focused and self-possessed in a fast

paced and demanding environment.

I have enclosed my resume outlining my qualification for your

review. Thank you for your consideration, I look forward to meeting

with you soon.

Sincerely,

Maria Belen Jurado

Maria Belen Jurado

170 Purcell Crescent

Telephone: 416-***-****

Maple, ON L6A3C5

Email: acgft9@r.postjobfree.com

CAREER OBJECTIVE

To obtain a position where my skills and knowledge are utilized to

assist and benefit my employer, while furthering my career.

EDUCATION

York University

September 2007-October 2011

Hon. B.A Degree in Political Science. Focus: International Policy

and Affairs, International Law, Public Relations

Certificate in Basic French Proficiency. Focus: French Grammar,

Verbal Communication, and Culture

Certificate in Migration and Refugee Studies. Focus: International

Displacement, Legal and Illegal Migrants in Canada, Services for

Economic and Social Integration

SKILLS

. Excellent interpersonal skills, diligent, detail-oriented;

. Computer literate (Microsoft Office: Word, Excel, Power Point,

Publisher, Outlook, Visio, MS Project. Quick Office Commander,

Easy Offer, Multiple Listing Services, and World Wide Web, Abode

Acrobat, Cobblestone Contract Database, Crystal Reports)

. Knowledgeable of all office functions (filing procedures,

managing office supplies, managing outgoing/incoming mail,

drafting letters, booking appointments, minute taking)

. Superior telephone etiquette, experienced with multiple-phone

lines and person-to person inquiries, highly efficient in a fast-

pace environment;

. Bilingual in English and Spanish, proficient in French;

. Organized and professional, able to complete projects within a

timely manner, and budget constraints

WORK EXPERIENCE

Administrative Assistant - Operations

Ontario Institute for Cancer Research (OICR)

August 2012-Present

Provide administrative support to Facilities and Procurement,

primary contact for all concerns regarding operations including

Reception duties.

Establish new process for filing. Maintain project files for

Facilities and maintain purchase order files for Procurement.

Book large meetings on a weekly basis. Responsible for minute

taking and distribution of minutes to attendees including

Executives.

Daily use of Adobe Acrobat to maintain floor plans up-to-date and

maintain a drawing database

Coordinate move plan for MaRS Phase II Tower on University and

College.

Use Microsoft Project to create a master plan with detailed

process and dependents for major projects

Edit SOPs (Standard Operating Procedures), review RFPs as

requested and drafter internal notices to staff as requested.

Liaison between vendors and OICR: direct contact for Compugen.

Ensure that all our printing machines have all the equipment

needed to function

Submit toner orders for all printing machines as needed and manage

inventory

Perform payroll duties on a biweekly basis

Purchase card reconciliation on a monthly basis for three Managers

and Executives

Maintain electronic database for invoices and projects

Liaison between other Administrative Assistants and Vice President

of Operations

Primary contact for security access cards for MaRS OICR

Review and edit policies as per VP request

Manage inventory for office supplies and submit orders as

requested

Support Executive Assistant and provide back-up support to Vice-

President of Operations

Receptionist/Administrative-Operations

Ontario Institute for Cancer Research (OICR)

November 2011-July2012

Provide administrative support to the Finance department, Ontario

Cancer Research Ethics Board (OCREB) and the Health and Safety

Officer.

Maintain Finance files up to date- create new files for vendors,

weekly filing of all issued cheques and invoices, and ensure that

all cheques are mailed out on time.

Established reliability and effective communication with the

director of OCREB- coordinate monthly OCREB meeting, ensure

catering is ordered based on specific dietary requirements and

budget limitations, arranged wireless connectivity and laptop use

for attendees, boardroom set-up for 20 + attendees, ensure the

proper working of the conferencing system (call/video).

Update and maintain database information for the Health and Safety

Office.

Impute training information, new hire work flows and execute

follow up emails to the staff at OICR for WHMIS training and

certification.

Maria Belen Jurado

Page 2

Coordinate training sessions for the Health and Safety Officer: ensure

catering is ordered and delivered on time, assist in printing and

photocopying of training material, provide general support throughout the

session and ensure smooth overall delivery.

Liaison between vendor and OICR: direct contact for Office Coffee

Solution. Ensure timely and weekly orders of all coffee, tea and

water supply for OICR. Maintain budget limitations through

price/product comparisons;

Negotiate with catering companies and vendors for corporate

deals/discounts.

Organize and prioritize all incoming and outgoing

correspondence/information. Daily filing of internal and external

mail, provide effective communication and up-to-date information

to Manager on specific tasks and/or events;

Code and prepare invoices for approval and payment processing;

Perform general office administration duties on a day to day

basis: maintain stock of office material while adhering to budget

limitations, ensure customer service/professionalism on the

telephone and in person, and maintain overall structure in the

office;

Extensive use of fax machines, photocopiers/scanners, postage

machine, and printers;

Compose e-mails, book boardrooms and create meeting notifications

through Outlook;

Draft letters, create charts, and impute data through Microsoft

Office Word, Excel, and Access. Extensive knowledge of PowerPoint;

Reconciliation of purchase card expenses on a monthly basis,

ensure timely submission of all receipts to the Finance

department.

Administrative Assistant

Re/Max Premier Inc Brokerage.,

May 2010-May 2012

. Provided administrative support to Partners, Senior Managers,

Managers, clients and over 200 Sales Representatives;

. Managed all client requests for administrative services.

Single point of contact for all Sales Representatives and

clients;

. Liaison between Sales Representatives, clients and external

agencies; book and confirm appointments for Sales

Representatives, and Managers;

Clerical Support:

- Organized, managed and prioritized all incoming and outgoing

correspondence/information

-Managed multiple telephone lines adhering to superior Customer

Service. Independently respond to all client inquiries and ensure

inquiries are transfer to appropriate parties based on knowledge

of practice.

- Organized and file corporate/confidential information, example:

bank drafts, new property files and client information, credit

reports, and confidential employee information;

-Extensive use of fax machines, photocopiers/scanners and

knowledgeable of all office technology;

Document Preparation and Coordination- Coordinate, prepare, edit

and/or proofread documents such as correspondence, presentations,

and reports using various software programs. Manage all tasks from

start to completion and ensure all information is accurate;

Organized information and maintained a database for marketing

purposes using our contact management database;

Ensured all office material is order in a timely manner within

budget limitations;

Event Coordinator- Act as Event Creator and work with Even

Management Team in coordinating Events/Functions, example: Garage

Sale for The Cure, Christmas party and golf tournaments.

Performed miscellaneous tasks at Managers and Agents request,

example: Coordinate meetings, boardroom set-up, IT assistance, and

provided billing support according to offered services.

Office Assistance/Vocational Coach/ Volunteer

The United Church of Vaughan

April 2006-Present

. Act as a mentor and organized seminars for Spanish and English

speaking youth on social, economic, educational and family

issues;

. Mentor new comers on employment and education, independently

responded to all inquiries and provided moral support;

. Assist in the translation of legal/governmental documents,

provided bilingual services between newcomers and Governmental

Representatives for social aid services;

. Event Coordinator/Host- Monthly Youth day outings, Annual

Christmas party, Easter Convocation, and weekly food bank

services;

. Provide administrative support to Ministers, Elders, and

Department administrators

. Assistant Treasurer- Responsible for the overall economy,

finance and revenue of the Organization, weekly balancing of

incoming donations/grants, oversee expenditures, prioritize

expenses and budget managing;

. Perform weekly deposits, manage bank drafts, maintained Treasury

Managing books balances and organized for auditing purposes;

. Manage emails, correspondence, and performed general office

duties, example: Order and maintain all office supplies, file

receipts/legal documents and confidential member information;

. Prepare, edit and proofread documents, correspondence and

reports. Primary contact for compiling letters and/or reports in

Spanish and English.

References Available Upon Request



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