MARGUERITE J. BREDA

***** ***** ******* ****

Richmond, Texas 77407

Email: acgfsp@r.postjobfree.com

Phone: 713-***-****

PROFESSIONAL EXPERIENCE

SABBATICAL

**** -

August 2014

United Kingdom

MUTUAL OF OMAHA BANK

2011-

2013

SUPERVISOR, LENDING PROCESSING

Houston, Texas

. Provide administrative support to the Market President.

. Managed communication, schedules, travel, expense reporting, attended

meetings as his representative, managed administrative staff, prepared

reports, analyzed information and prepared summary memos, researched

and resolved customer enquiries, managed annual review and

compensation process and planned events.

. Prepared the market budget annually and monthly and weekly sales

forecasts and reports. Managed the sales pipeline.

. Maintained a high level of coordination and communication between

local, state and nationwide management and associates.

. Managed the local support staff for the Commercial, Real Estate,

Private Bank and Energy Lending teams including 5 associates.

. Managed the bank-wide team that revised and implemented Reg B

compliance policy and procedure.

. Managed a portfolio of 100+ client relationships for a loan portfolio

of $450MM and demand account balances in excess of $14M, including

creating specialized reports distributed to key personnel.

. Managed Houston facilities including 2 full service retail branches

and 1 loan production office.

MUTUAL OF OMAHA BANK

2009-

2012

SENIOR LOAN ASSISTANT

Houston, Texas

. Provide administrative support to the Market President.

. Managed communication, schedules, travel, expense reporting, attended

meetings as his representative, managed administrative staff, prepared

reports, analyzed information and prepared summary memos, researched

and resolved customer enquiries, managed annual review and

compensation process and planned events.

. Maintained a high level of coordination and communication between

local, state and nationwide management and associates.

. Managed all aspects of the design and construction of 2 full service

retail branches and 2 loan production/executive offices.

. Managed the support staff for the Commercial, Real Estate, Private

Bank and Energy Lending teams including 3 associates.

. Managed all marketing programs and events for clients and community

development in Houston. This included 3 Grand Opening events, Houston

Shell Open Golf Clinic and volunteer programs at Star of Hope,

Covenant House and the Houston Food Bank.

. Managed a portfolio of 100+ client relationships for a loan portfolio

of $350MM and demand account balances in excess of $12M.

. Awarded the Chairman's Award, 2012.

REGIONS BANK

2005-2009

RELATIONSHIP TEAM ADMINISTRATOR

Houston, Texas

. Provide administrative support to the Sales Managers, including

communication, schedules, travel, expense reporting, attended meetings

as his/her representative, managed administrative staff, prepared

reports, analyzed information and prepared summary memos, researched

and resolved customer enquiries.

. Maintained a high level of coordination and communication between

local and state management and associates.

. Managed the support staff for the Commercial Real Estate and

Homebuilder Finance departments including 9 associates.

. Managed a $400MM portfolio consisting primarily of commercial and

residential loans.

. Led the team that developed bank-wide processes and procedures

including Construction Draw Processing, Construction Loan

Documentation and Loan Maintenance.

. Participated in the servicing system conversion as a regional liaison

between Commercial Real Estate loan offices in Tennessee and Texas for

a period of 6 months, providing support and coaching both on-site and

remotely.

. Supported the top ten clients, personally managing a $200MM portfolio

and assisting the Sales Manager and top producing Relationship Manager

in Commercial Real Estate and Homebuilder Finance.

. Awarded the Regions Best award, 2008, for contributions to the Loan

Administration process and procedure project.

WASHINGTON MUTUAL BANK

2003-2004

MANAGER I, CASHIERING DEPARTMENT

San Antonio, Texas

. Managed the teams processing transactions such as: ACH, Research,

Reversals, Rejected Items, Suspense, Foreclosure, Bankruptcy, Claim

Proceeds, Collections and Loss Mitigation Funds.

. Participated in the project team that managed the successful system

conversion for 1.3 million loans.

. Managed a staff of 4 Section Managers and a total of 65 associates who

were responsible for daily transactions on a portfolio of 2.9 million

loans.

. Managed the team that developed and implemented a new system-wide

workflow process to improve the operational efficiency of the Default

Cash Units.

WASHINGTON MUTUAL BANK

1999-2003

SECTION MANAGER II, COLLECTION DEPARTMENT

San Antonio, Texas

. Managed the departments supporting the Collection Call Center,

including cash processing, specialty loan servicing and SpeedPay

(check-by-phone) transactions.

. Managed a staff of 14 associates.

. Developed and managed the Quality and Assurance Call Monitoring

program; delivering daily, monthly and quarterly results to 6 managers

and 142 associates.

. Led the Collection Department Project Team through the development and

implementation of more than 10 major productivity, compliance and

company-wide projects.

NCO FINANCIAL SYSTEMS, INC.

1996-

1999

KEY ACCOUNT MANAGER / CUSTOMER SERVICE MANAGER

San Antonio, Texas - Baltimore, Maryland

. Key Account Manager for six Fortune 500 accounts.

. Conducted on-site quarterly status meetings with clients to inform

customers of key issues and ensure customer satisfaction.

. Managed staff of 14 Customer Service Representatives responsible for

over 2K accounts with monthly volume exceeding $12M.

. Developed, documented and implemented a new workflow process to

improve the operational efficiency of the Customer Service Department.

EDUCATION

UNIVERSITY OF MARYLAND, Baltimore County

1982-1985

Completed three years towards a B.A. degree in International Relations with

minors in Chinese Language and Economics. GPA 3.6 on a scale of 4.0.

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