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Customer Service Manager

Location:
Spring, TX
Posted:
October 20, 2014

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Resume:

THOMAS E. BARBARA JR.

***** *********** ** #*** 920-***-****

Spring, Tx 77373 acgfsi@r.postjobfree.com

CAREER SUMMARY

Over 20 years experience in progressively challenging positions in Team Management and Development, Administration Management, and Personnel Coordination. Managed staffs; including the preparation of work schedules, assignment of specific duties, and objective setting. Reviewed performance data, measured goal achievement, and determined areas needing program improvement. Established and implemented departmental policies, goals, objectives, and procedures, conferring with senior management, organizational officials, and staff members as necessary. Oversaw and determined the staffing requirements based on tables of authorization. Interviewed and trained new employees. Monitored department supervisors; ensuring that they efficiently and effectively accomplished all mandatory goals and corporate objectives. Trained in equal opportunity employment and sexual harassment prevention techniques. Competent in the use of Microsoft Office including Word and Excel with a high proficiency in Access and PowerPoint.

KEY SKILLS

TEAM MANAGEMENT ADMINISTRATION MANAGEMENT HUMAN RESOURCES

Strategic Planning File Maintenance Personnel Selection

Quality Assurance Annual Evaluations Customer Service

Resource Allocation Records Management Labor Relations

Leadership Techniques Personnel Coordination Placement

PROFESSIONAL ACCOMPLISHMENTS

• Standardized school bus routes which improved timeliness, reduced parental complaints, and reduced extra bus usage

• Expertly used Mapnet-Trapeze to construct routes that minimize deadhead miles or time while maximizing bus and driver usage, reducing the overall number of routes and increasing ridership.

• Identified and coordinated resolutions for scheduling conflicts between soldiers, contract civilians, and Government Service Civilians resulting in elimination of 150 wasted work-hours per week

• Led team that successfully trained and qualified over 2,976 soldiers in 7 months contributing to mission success in Iraq and Afghanistan

• Led team that provided effective logistical and medical support that directly contributed to goal accomplishment during operations in Iraq; awarded the bronze star medal for exceptional leadership accomplishments

• Emphasized safety programs that culminated in the organization logging over 200,000 accident free miles

• Instituted a new equipment tracking system that resulted in $35,000 of savings for replacement parts

• Rated on annual evaluation as the “Top 2” of 12 assigned personnel coordinators

• Recognized by the Secretary of the Army for superior leadership and team development

THOMAS E. BARBARA JR.

PAGE 2

CAREER EXPERIENCE

Kobussen Buses LTD

TERMINAL MANAGER DEC 07-OCT 14

Coordinates driver assignments for 52 multi-tier and 9 special needs bus routes serving 2 school districts with 3 high, 3 middle, 5 elementary and 5 parochial schools. Designs all bus routes minimizing riding time and bus mileage. Responsible for safety meeting attendance, payroll accuracy, route and activities coverage for 90 drivers. Communicates directly with school principals for student or driver conduct and develops corrective measures with the Safety Director. Works with each district Business Manager for route reductions, additions, and any parental concern over transportation policies.

Air Wisconsin

CREW SCHEDULER FEB 07- DEC 07

Acknowledge and process planned and unplanned absences for 210 flight crews in 70 different aircraft. Organize and synchronize additional crews to maintain flight schedules. Coordinate information flow between crewmembers to expedite departure during operational, weather, and /or mechanical re-routes.

United States Army – Jul 85 to Nov 06

TRAINING COORDINATOR MAR 05-Nov 06

Lead a 30-person training team teaching Reserve Component soldier’s skill in weapon capabilities, characteristics, marksmanship, and moving target engagements. Synchronized and adjusted the schedule for 15 events in 8 locations by 3 separate agencies.

SENIOR TRAINING DEVELOPMENT SPECIALIST Dec 03-Feb 05

Chief instructor of a 12-instructor team teaching a multitude of subject areas including the fundamentals of team operations in hostile situations and for living in a contemporary environment; responsibility for over $143,000 of training support inventory. Managed a team of 12 instructors teaching over 2,100 soldier’s safe weapon handling skills.

PERSONNEL / PROJECT COORDINATOR Jun 99-Nov 03

Senior personnel and project advisor to the manager of a 120-person company. Mentored 115 department supervisors, team leaders and team members in administrative and professional matters. Led an 18-person team that maintained 6 vehicles, weapons and equipment worth $5 million.

EDUCATION / TRAINING

• Associate Degree, General Studies, Central Texas College, Killeen Texas 2005

• Department Supervisor’s Development Course, 14 Weeks, US Army, Ft Benning, GA 1996

• Section Leader’s Development Course, 12 Weeks, US Army, Ft Lewis, WA 1992

• Team Leader’s Primary Development Course, 4 Weeks, US Army, Ft Stewart, GA 1988



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