PRECIOUS KIRK

*** ******* **. ** *** B Concord, North Carolina, 28025 980-***-**** acgfsf@r.postjobfree.com

WORK EXPERIENCE

CONVERGYSCHARLOTTENC

Customer Service Representative June 2014 - October 2014

• As a caller center agent my job was to answer phone making sure that I did everything that I

could to keep the subscribers happy. I would always handle my calls in a happy tone that way even if

my current caller was having a bad day; my tone could just maybe make them feel better. I went out

of my way making sure that the subscribers were safe in their environment and getting them to their

destination as fast and as safe as possible.

CONNEXTIONSCONCORDNC

Customer Service Representative June 2013 - January 2014

• As a caller center agent my job was to answer phone making sure that I did everything that I

could to keep the pharmacists and doctors happy. I would always handle my calls in a happy tone

that way even if my current caller was having a bad day; my tone could just maybe make them feel

better. I made sure that the doctors and/or pharmacist were prescribing their clients with the correct

medication by asking detailed questions that would be able to help me in assisting them. I answered

around 250-300 calls a day and it was worth every minute of it. Knowing that I have helped over

4,000 people receive medicine makes a job like this worthwhile.

KFC/ TACO BELLCONCORDNC

Cashier August 2013 - August 2014

• Receive payment by cash, check, credit cards, vouchers, or automatic debits.

• Issue receipts, refunds, credits, or change due to customers.

• Assist customers by providing information and resolving their complaints.

• Establish or identify prices of goods, services or admission, and tabulate bills using

calculators, cash registers, or optical price scanners.

• Greet customers entering establishments.

• Answer customers' questions, and provide information on procedures or policies.

• Maintain clean and orderly checkout areas and complete other general cleaning duties, such

as mopping floors and emptying trash cans.

• Process merchandise returns and exchanges.

• Stock shelves, and mark prices on shelves and items.

• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct

and that there is adequate change.

• Calculate total payments received during a time period, and reconcile this with total sales.

• Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging

and carrying out customers' items.

• Sort, count, and wrap currency and coins.

• Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.

• Offer customers carry-out service at the completion of transactions.

TARGETCHARLOTTENC

Cashier May 2011 - April 2012

• Receive payment by cash, check, credit cards, vouchers, or automatic debits.

• Issue receipts, refunds, credits, or change due to customers.

• Assist customers by providing information and resolving their complaints.

• Establish or identify prices of goods, services or admission, and tabulate bills using

calculators, cash registers, or optical price scanners.

• Greet customers entering establishments.

• Answer customers' questions, and provide information on procedures or policies.

• Sell tickets and other items to customers.

• Process merchandise returns and exchanges.

• Maintain clean and orderly checkout areas and complete other general cleaning duties, such

as mopping floors and emptying trash cans.

• Stock shelves, and mark prices on shelves and items.

• Request information or assistance using paging systems.

• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct

and that there is adequate change.

• Calculate total payments received during a time period, and reconcile this with total sales.

• Monitor checkout stations to ensure that they have adequate cash available and that they are

staffed appropriately.

• Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging

and carrying out customers' items.

• Sort, count, and wrap currency and coins.

• Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.

• Weigh items sold by weight to determine prices.

• Receive payment by cash, check, credit cards, vouchers, or automatic debits.

• Establish or identify prices of goods, services or admission, and tabulate bills using

calculators, cash registers, or optical price scanners.

• Greet customers entering establishments.

THE CHILDRENS PLACECONCORDNC

Sales Associate May 2011 - February 2012

• Answer customers' questions about merchandise and advise customers on merchandise

selection.

• Itemize and total customer merchandise selection at checkout counter, using cash register,

and accept cash or charge card for purchases.

• Take inventory or examine merchandise to identify items to be reordered or replenished.

• Pack customer purchases in bags or cartons.

• Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.

• Receive, open, unpack and issue sales floor merchandise.

• Compare merchandise invoices to items actually received to ensure that shipments are

correct.

• Requisition merchandise from supplier based on available space, merchandise on hand,

customer demand, or advertised specials.

• Transport packages to customers' vehicles.

• Stamp, attach, or change price tags on merchandise, referring to price list.

• Design and set up advertising signs and displays of merchandise on shelves, counters, or

tables to attract customers and promote sales.

• Clean display cases, shelves, and aisles.

CHILIS BAR & GRILLCHARLOTTENC

Server, Hostess April 2010 - July 2012

• Check with customers to ensure that they are enjoying their meals and take action to correct

any problems.

• Collect payments from customers.

• Write patrons' food orders on order slips, memorize orders, or enter orders into computers

for transmittal to kitchen staff.

• Prepare checks that itemize and total meal costs and sales taxes.

• Take orders from patrons for food or beverages.

• Check patrons' identification to ensure that they meet minimum age requirements for

consumption of alcoholic beverages.

• Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as

required.

• Present menus to patrons and answer questions about menu items, making recommendations

upon request.

• Clean tables or counters after patrons have finished dining.

• Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for

large parties.

• Inform customers of daily specials.

• Stock service areas with supplies such as coffee, food, tableware, and linens.

• Explain how various menu items are prepared, describing ingredients and cooking methods.

• Greet guests and seat them at tables or in waiting areas.

• Provide guests with menus.

• Assign patrons to tables suitable for their needs and according to rotation so that servers

receive an appropriate number of seating’s.

• Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or

to make conversation.

• Answer between 50-100 telephone calls and respond to inquiries or transfer calls.

• Maintain contact with kitchen staff, management, serving staff, and customers to ensure that

dining details are handled properly and customers' concerns are addressed.

• Inspect dining and serving areas to ensure cleanliness and proper setup.

EDUCATION

EMPIRE BEAUTY SCHOOLCHARLOTTENC

Cosmetology, Jun 2012

• I was voted most improved, best stylist, and best customer service.

Additional Skills

• I have computer Microsoft word skills; I am a very happy and hardworking individual. I put

my work first and i do my best to make sure that my management will be happy with what I do. I

always come to work presentable and make sure that I am not letting any of my personal problems

affect my pace and/customer service. I do anything I can to see the next person smile.

Contact this candidate