Susan Best

**** ********* *****

Middletown, Ohio 45042

513-***-****

acgfsc@r.postjobfree.com

P rofessional Summa ry:

Dedicated and f lexible professional with 20 plus years of administrative experience with an

emphasis on strong front office management skills. Efficient and reliable with proven t rack

record of providing excellent customer service who th r ives in a team environment while

consistently demonstrating a history of performing well under pressure.

Experience:

F ront Desk Receptionist, O hio Means Jobs

July 2014 – Present

• Demonstrated proficiencies in telephone and front-desk reception within a high-

volume environment

• Listen attentively to caller needs to ensure a positive customer experience

I nsurance Processor, M iddletown Medical Group

April1999 – June 2009

• Managed electronic medical filing system (EMR) for a fast paced practice

• Reviewed and submit ted claims with the goal of obtaining optimal reimbursement

• Processed monthly account statements for an average billing cycle totaling $50,000

to $100,000

• Provided administrative support for Office Manager and team of six doctors in

p rivate practice

• Provide patients with the utmost service to make each one of them feel valued

F ront Office Receptionist, Noonan and Brockman, DDS

January 1993 – June 1999

• Answered and directed incoming calls for 5 telephone lines

• Responsible for verifying patient insurance information

• Assisted in handling all customer conflicts and complaints

• Scheduled returning patient appointments

• Constructed and reviewed patient payment plans with clients

Cash Office Manager, LS Ayres Company

January 1984 – December 1990

• Supervised cash office duties for retail established which included the balancing of

daily t ransactions

• Provided administrative support to both Store Manager and Assistant Manager

• Responsible for the appropriate t raining of new hirers on point of sale (POS)

terminals

• Handled customer service issues and complaints

Administrative Assistant, H &S Pogue Company

December 1978 – December 1983

• Provided administrative support to three Department Managers at home office

• Responsible for submit ting all relative correspondence for managers

• Scheduled and kept t rack of meeting log for managers

Education:

• Bishop Fenwick H igh School, M iddletown, Ohio – Diploma

• M iami University, Oxford, Ohio – Courses in Business and Accounting

• Sinclair Community College, Dayton, Ohio – Courses in Management and

Conflict Resolution

Special Skills and T raining:

• Obtained Customer Service certification through the In ternational Customer

Service Association (ICSA)

• Coursed completed in M icrosoft Word, Excel, and PowerPoint

• Completed Adventures in At ti tude (AiA), a personal motivation seminar

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