Irina Krushelnitsky

** ****** ******

Toronto, Ontario M3H 4Y2

416-***-**** acgfrv@r.postjobfree.com

OBJECTIVE: FILE CLERK

HIGHLIGHTS OF QUALIFICATIONS

• More than 10 years of experience providing customer service and administrative support in

retail, banking and law office

• Excellent organizational, analytical and outstanding problem-solving skills

• Good team and management skills

• Ability to develop strong client relationships which lead to repeat business and upsales

• Honest, responsible, hard-working and committed to top quality work

• Excellent communication skills with a proven ability to be sensitive to customers' needs

• Languages: English, Russian, Hebrew

PROFESSIONAL EXPERIENCE

Legal Secretary 2014 September - currently

Acikgoz Law, Toronto, ON, Canada

• Prepared application forms (Family Law) and organizing documentation.

• Provided administrative support to office (phone calls and scheduled appointments)

• Prepared immigration forms (for protected person)

Legal Secretary 2008-2014

Josef Jeshuron & Co, Haifa, Israel

• Provided administrative support to 3 lawyers which included typing contracts, preparing case

files and organizing documentation

• Prepared and arranged contracts and agreements between banks and debtors

• Managed approximately 800 debtor cases for 2 large financial companies

Customer Service Representative 2007-2008

Tikshuv, Acco, Israel

• Provided efficient and professional in-bound customer service in a busy call centre

• Handled customer complaints and challenging situations with confidence and patience

resulting in high customer satisfaction

Administrative Assistant 2005-2006

Apex Import and Marketing, Haifa, Israel

Import and export of automotive parts

• Set up all office procedures including basic bookkeeping for a newly created office

• Answered phones, scheduled appointments, performed filing and prepared correspondence

• Managed office inventory and created and updated spare parts data base

• Prepared invoices and receipts and followed up on payments

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Customer Service Representative 2003-2005

Bank Leumi, Israel

• Handled cash, cheques and wire transactions

• Provided customers’ information on their accounts and suggested options for managing

accounts

• Provided outstanding customer service ensuring clients were served in a timely manner and

all transactions and/or questions were resolved

Shift Manager and Sales Associate 2001-2002

Super Office Ltd.., Haifa, Israel part-time

• Promoted to Shift Manager after 3 months in sales

• Responsible for the day to day activities including managing 3 employees; reported directly

to store owners

• Exceeded daily and monthly sales targets

• Trusted and accountable for the store's cash register, cash flow and basic daily revenue

accounting

• Trained staff using team building exercises with focus working as a team to provide

outstanding customer service while maintaining high sales

VOLUNTEER EXPERIENCE

Volunteer, SPCA, Haifa, Israel 1998 - 2005

EDUCATION

Bachelor of Arts in Sociology and Human Resources, Bar Ilan University, Tel Aviv, 2008

Office and Legal Secretary, Haifa Qualification Centre, 2003

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