Mehul Desai

** ******* ****, *******, *******, L*B 0G3

acgfr2@r.postjobfree.com • cell 416-***-****

Business Analyst

* ***** ** ** ******* in delivering SAP ERP/CRM solutions, Software Design and Development, Business

Analysis, Process Improvements (Six Sigma) and Project Management using SDLC, ASAP methodologies,

Interface with all levels of leadership. Effectively handle critical client relations. Strong ability to turn

around at-risk projects. Effectively handle critical client relations.

• Time Management • Project Management

• Forecasting

• Profitability Analysis

• Process Improvement

• Client Relationship

CAREER EXPERIENCE

Location: Toronto, Canada

Business Analyst

Project by Mankam Inc.

March 2014 to Present

Client:

Client: Leading Automobile Parts manufacturing Company

Description: Based in Canada, the client is the Associated with Automobile

companies and agents worldwide. They have implemented SAP (ECC6) as

their full GL system.

Team: Around 40 consultants from India, Switzerland, Canada and US.

Continued…

MEHUL DESAI • Page 2

Career Experience Continued

Translated Business requirements in to concise functional specifications, UML

diagrams, use cases, gap analysis and design/technical specifications

Effectively practiced popular agile methodology Scrum, effectively used short

concentrated work cycle called sprint

Actively participated in the design and configuration of the CRM system

on design modules, fields and work flows with IT department.

Well acquainted with Workflows and UML(Unified Modeling Language) diagrams

such as, Use case diagrams, activity diagrams and Sequence diagrams

Proven ability to perform User Acceptance Testing (UAT) and tracing the

requirements using Requirement Traceability Matrix (RTM). Experienced in

facilitating implementation and post-production support.

Extensive knowledge of financial statements, Accounting principles, Derivatives,

Capital Management, Portfolio Analysis, Amortization, Cash, deposits, loan asset

classes, risk management, Credit Risks, Market Risk etc.

Involving in the development stage in configuration of New GL

Implemented New GL, performed document splitting, parallel accounting and

periodic processing

Provided Configuration support and consultation on Finance & Accounting

Matters

Integration Knowledge of entire Purchase 2 Pay business Process, Creation and

maintenance of vendor master records, Vendor transaction processing, integration

with MM

Integration expert for integrating the entire Order-2-Cash business process

covering:

Creation and maintenance of customer master records, Customer transaction

processing

(including invoices, credits, and payments) integrate with SD module, Debtor's

management, including credit control

Business Analyst Location: Toronto, Canada

June 2008 to Nov, 2013

Amex Bank of Canada.

• Responsible for the system study, analysis (“AS IS” and “TO BE”) and design of new projects and

implementation following Oracle OUM methodology. Recommend solutions to satisfy business

need and goals. Also work closely with the Sr. management and department heads for their

needs to manage the scope. Carry our Risk Management process & prepare risk matrices.

• Actively used Joint Application Development (JAD) and Rapid Application Development (RAD).

Multi-Tasking and Organizational Aptitudes, with proven experience in Development and

Implementation of Strategies.

Excellent in Requirements Elicitation, researching, interviewing, Facilitation Preparing and

leading workshops and information-gathering sessions, Requirements Determination using

structured, repeatable processes for documenting, analyzing and validating requirements.

• Guide all team leads i.e. development, Test (SIT / UAT / Deployment) and Production teams for

implementation / roll out / release of any new modules following Change Management process.

• Setting up of procedures / guidelines for all ERP projects and one point contact for all

documentation and status updates related to the projects and applications running in production.

• Managed the Business Applications implementation to drive the automation and integration of

the Business processes across the organization leading to service improvements.

• Project Management, Risk Management, Software Development, Develop Project Charter, Project

scheduling. Effort & Cost Estimation, Tracking & Forecasting, conduct UAT & “Go Live”.

• Managed the Implementation, support & maintenance of all Oracle eBusiness Suite (EBS),

custom applications and Core banking systems (BANCS and FIANCLE) to deliver business value

satisfying stakeholders’ requirements

American Express Inc.

Subject Matter Expert- CRM call Centre

2001 to 2008

• Analysis of customer calls and provide system and process improvement recommendations to

Stakeholder and Service delivery leaders

MEHUL DESAI • Page 4

Career Experience Continued

• Responsible for customer relationship management and provide different solutions to increase

customer satisfaction survey and Share of wallet

• Provided feedback to team leader and customer care associate on customer satisfaction surveys.

Great west Life Insurance

2000-2001

Business Analyst

• Elicit requirements using document analysis, requirements workshops, surveys, site

visits, business process descriptions, use cases, scenarios, business analysis and

workflow analysis

• Participated in User Authorization testing and finished the project on time.

• Worked on medical claims workflows, prepared use case scenarios and activity diagram,

proactively communicated and collaborated with external and internal customers to

analyze information needs and functional requirements.

• Understanding of Schedule workflow integration with DICOM( Digital Imaging &

Communication in Medicine, Hospital information system, Picture Archiving and

communication system

Business Manager

1995-1999

Fulford India Limited, An affiliate of Schering -Plough USA

• Led team of 15 Pharmaceutical Sales Representative and responsible for Business Plan

• Created and analysed report and controlled cost

• Drive results and growth by Profitability analysis

• Responsible for Annual Budgets and Revenue forecast and variance analysis.

• Consistent 100% achievement of Business plans within budget

EDUCATION

Bachelor of Science, Bio Chemistry (1986)

FROM ST. XAVIER'S COLLEGE – India

Diploma in Business and Marketing Management-1991

Life Insurance Underwriting Certification-Toronto-2001

Investment Fund Institute of Canada Certification-Toronto-2002

Financial Accounting and Taxation from Centennial College- Toronto-2008

Introduction to Project Management from Centennial College -Toronto-2009

MS VISIO Training

Mortgage & Credit Analysis Certification-Toronto-2014

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