[pic] *E,

Akrur Dutta Lane,

Near Hind Cinema,

Kolkata -- 700012

Ph: 987-***-****

E-mail - acgfqn@r.postjobfree.com

DEVINA BANERJEE DAS

OBJECTIVE:

. To be successful in whatever endeavor that I take in. To cross

milestones, surpass previous achievement and to set new goals.

Competencies:

. Excellent communication and interpersonal skills.

. Strong competence in MS Office - Excel, Word, Powerpoint.

. Customer relationship management. Customer-focused with an ability to

build strong relationships with customers.

. Process implementation

. Time management and Analytical skills.

. Logical thinker with the ability to quickly grasp intricate issues.

EXPERIENCE:

1. 2011, May - Till Date Quippo Construction Equipment Ltd.- A SREI

Initiative

Executive -Administration & Receivables & Revenue Management

Job Profile: - Administration

1. Handling Travel Desk for all regions - ticket booking, car rentals,

lodging Facilities.

2. Office Upkeep - including house-keeping, stationery management, pantry

services.

3. Guest House Upkeep & Hospitality Services.

4. Event Management & Employee Engagement - including arrangements for

Annual Conferences.

5. Vendor Development - office stationery, security agencies, travel

agencies, housekeeping agencies.

Job Profile: - Receivables & Revenue Management -

1. Processing regular correspondences to customers regarding outstanding

payments vide E-mails and Letters.

2. Maintaining and Circulation MIS for the concerned department -

Customer Account Statements, Collectibles, Monthly Revenue and Service

reports

3. Collecting and Collation of data from various regional offices and

business verticals.

2. 2009, September - 2010, December SREI SAHAJ e-VILLAGE Ltd

Executive Assistant to CMO.

Job Profile: -

1. Maintaining various MIS and Reports of the Marketing Team.

2. Addressing Service issues escalated by the regional Staff.

3. Maintaining and circulating daily and monthly Revenue and

Service reports, data analysis and representation.

4. Making Travel Arrangements - Ticketing, Lodging etc.

5. Maintaining Documentation relating to the CMO - Expense Sheets,

Travel Documents, Minutes of Meetings, Various Departmental

Reports and Personal Documentation, Handling Calendar

6. Addressing correspondences - Emails, Phone calls etc.

3. 2008, SEPTEMBER - 2009, June MAERSK LINE India Pvt. Ltd.

. SENIOR OFFICER - KEY CLIENT SERVICING

Job Profile:-

1. Keeping regular follow-up with the customers for day to day

business.

2. Ensuring after sales services to premium clients and maintaining

their accounts.

3. Handing customer queries regarding rates and services over mails

and phone.

4. Keeping track of services issues to provide optimum service

levels.

5. Generating daily sales requirement from Key Customers.

6. Maintaining of Key Customers Accounts - Rates, Service Issues

and Monthly Business.

7. Coordination with Operations Team for daily customer

requirements.

2007, SEPTEMBER - 2008, SEPTEMBER, BLUE DART Express Ltd.

. CUSTOMER SERVICE EXECUTIVE

Job Profile:-

1. Worked as Customer Service Executive.

2. Handing customer queries regarding rates and services over mails

and phone.

3. Regular follow ups from field staffs and regional offices

regarding service issues

Current CTC:--

. 2.86 Lakhs per annum.

Expected CTC:-

. 3.00 Lakhs to 3.20 lakhs per annum.

ACADEMIC QUALIFICATION:

NAME OF NAME OF YEAR PERCENTAGE DIVISION

EXAMINATION BOARD/UNIVERSITY/INSTITUTION

M.A, Calcutta University, Kolkata. 2007 55% II

(ANCIENT

INDIAN

HISTORY)

B.A. (HONS), Calcutta University/ Sanskrit 2005 57% II

(ANCIENT College, Kolkata.

INDIAN

HISTORY)

ISC XII Council for the Indian School 2002 69% I

(HUMANITIES) Certificate Examination, New

Delhi/ Calcutta Girls' High

School, Kolkata.

ICSE X Council for the Indian School 2000 71% I

Certificate Examination, New

Delhi/ Calcutta Girls' High

School, Kolkata.

COMPUTER SKILL:

COURSE INSTITUTION DURATION

Fundamentals, Windows NIIT 3 Months

Operating System, MS

Office, Internet

Technologies

MODULES COVERED AT NIIT:

. Excel, Power-point, Word

LANGUAGE KNOWN:

. English, Bengali & Hindi

WEAKNESSES

Always strive for excellences.

PERSONAL INFORMATION:

Father's Name: Lt. Sudhir Lal Banerjee

Date of Birth : 26th March 1984.

Marital Status: Married

Sex : Female

Nationality : Indian

PLACE: KOLKATA SIGNATURE:

(DEVINA BANERJEE DAS)

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