Customer Service Sales
Resume:
Abigayle Malchow
** ****** ****** ***** ** *****
acgfn2@r.postjobfree.com
Objective
To advance into a career as I finish my degree and evolve as a human being along the way.
Education
Murrieta Valley High School
Advanced Placement/Academic Scholar Athlete
-vice-president German Club 93-94
-President German Club 94-95
-Friday Night Live
-Orchestra 93-95
-Orchestra Pit/School Musical 95
-Adv. Marching Band/Sweepstake Winning 93-95
-Freshman Cheer Most Dedicated 93-94
-Varsity Cheer Comp Squad 93-94
-Varsity Cheer /Letter 94-95
Canoga Park Senior High School
Advanced Placement And Honors Graduate
-Band President 96-97
-Marching/Concert Band 95-97
-Senior Steering Committee 97
-Typing/keyboarding
-AP Psychology
-Varsity Dance 95-97
-Varsity Cheer 96-97
-Varsity Coed Comp Squad 96-97: city/state/regional/west coast champions; nationally ranked;
televised on ESPN
-All Star Cheerleader: UCA New Years Day Parade in London
-Bank of America Business Award
-Honor Graduate
-Honors English Golden State Exam
California Polytechnic University Of Pomona
Psychology
-Varsity Cheer
-Army ROTC
-Philosophy/Gen Psych/basic piano/basic math/
West Hills Community College
Psychology
-Leadership
-Abnormal Psychology
-Human Development
-Personal Psychology
-American Govt and Politics
-Sociology of Marriage and Families
-Critical thinking sociology
-English
-US History
-Anatomy and Physiology
*deans list
*a 4.0 semester
Ashworth College
Psychology Of Business
-Into to Business
-Human Resource Management
-Psychology of Business
-Business Administration
Ripon College
Psychology And Liberal Arts
-Theory of Personality
And Counseling
-Infant Development
-Child Development
-Adolescent Psychology
-Criminology
-Research Design and Statistics for the Behavioral Sciences
-micro economics
-macro economics
-Sociology of Sexuality
-Roman Art and Archeology
-Women's Literature
-Global Political Culture
*Ran research study and analysis of data for Effects of Caffeine on student memory
Argosy University Online
Psychology Of Juveniles And The Criminal Justice System
-Forensic Psychology
-Juvenile criminal Justice system
-Rehabilitation and adolescent development
-Theory of juvenile crime
Experience
Blockbuster Video Corporation- Austin, Texas February 2007- August 2014
Stores manager of sales. In charge of merchandising new promotions. Coming up with
innovative strategies in increase sales and meet district wide goals. Motivate team to meet
individual goals. I increased store sales in six months by 33%. Offered my own store in Marble
Falls.
In charge of stores daily operations as the general manager when he wasn't on shift. I screened all
applicants and interviewed new applicants. I trained new hires and I was responsible for
employee discipline. I managed employee as well as customer files.
Main responsibility was always upholding corporate standards of customer service. I handled
guest complaints effectively. I had a good repoire with the Hispanic community and my basic
understanding of their language as well as German was useful to those that didn't speak English.
I was responsible for daily, weekly and monthly inventory. Ordering and receiving new product.
Adhering to revenue sharing contract obligations. Banking. Deposits. Till accountability. House
and petty cash accountability.
Aarons sales And Lease- Killeen Texas November 2006- February 2014
General manager in training. Sales associate. Managed new agreements and took payments.
Knowledgeable of all computers, appliances, furniture, and electronics. Paid in full sales paid in
commission. Late payment calls.
Quit due to unethical business practices and frequent robberies.
Hollywood Video (Under Movie Gallery)- Killeen Texas March 2006- December 2006
Managed daily operations on assigned shifts. Till accountability. Deposits. Banking. Customer
service. Inventory. Ordering and receiving product. Corporate pull reports. Game pulls.
Promotions. Trained assistant manager.
Spotlight Video/hannans Entertainment- Brookings Oregon And Crescent City California
August 2004- July 2005
Trained new store manager in Crescent city and provides extra staffing due to high turnover.
Blocked both locations new release walls. Maintained adult product. Customer service and
handled complaints. Banking. Cash accountability. Full understanding of revenue sharing and
studio contracts and agreements. Marketing and merchandising. Increased sales by 35% at
bookings locations by implementing innovative ideas and strategies for promotions. Ahead of
local competition Blockbuster. Secret competitive shopper evaluations. New hires and interviews
and all training. Trained my replacement. Boss relied on me of full running of Oregon location.
Employee firing and reviews. New memberships. Lost half customers when I left because the
customer service went downhill.
Elks valley indian Gaming Casino- Crescent City California February 2004- August 2004
Daily housekeeping of machines. Offices. Maientance.
Hollywood Video Entertainment- Lemoore California July 2002- June 2003
Trained in internal and external loss prevention. Rectify inventory issues of five years of stolen
product not reported. CCTV daily camera review and logs of emp activity. Hiring and firing
employees. Trained all shift managers. Daily operations. Ran a million dollar grossing store for
first time at location my year back. Increased sales over 50% that fell more after I left. Opened a
new game crazy location. Maintained all corporate paperwork, employee files and customer files
and membership accounts. Collection calls. Merchandising per corporate standards. Promotions.
Corporate pull reports. Rental check in and out. Maintained daily weekly and monthly
inventories reporting to corporate percentage lost or recovered. Order and receive new product.
Bills.
Hollywood Video Entertainmemt- Lemoore California November 1999- December 2000
Daily shift operations. Cash accountability. Customer service and referred complaints. Deposits
and banking.
National Traffic Consultants- Los Angeles/Hollywood California October 1998- January 1999
Audited client u.s. navy freight bills. Corrected wrongly imputed information before passing
through final audit.
Spirit Club International- Visalia California June 1997- September 1997
Taught cheer camps across california
USMC- Parris Island South Carolina March 1998- July 1998
Early Childhood Intervention Services Army- Mannheim Germany August 2007- September
20092
SprintFreeMsg: Welcome to Total Equipment Protection Plus. Complete setup at tepdl.com to
get the Sprint Protect app at NO EXTRA COST. Get secure today!
get
DoDEA Diamond Elementary- Fort Stewart Georgia September 2009- June 2011
IEP advocate to help get students with aspergers on autism categorization previously denied.
Getting asperger kids back in school that were expelled for behavior that services were denied
due to wrong categorization. IEP audits done at my request to superintendent. Failed school
audit, Virginia headquarters audit and was finally corrected when the pentagon came down.
I educated staff and head of department of new curriculum designed by research team in military
for autism. Was implemented five years earlier but failed to be done until I said something.
School failed to give tools to General Ed classroom teachers on effective teaching strategies for
ASD. I researched and educated teachers that requested the material.
Got two kids properly diagnoses and remedicated. I worked one on one with psychologist and
psychiatrist.
Skills
• Typing 60wpm
• Microsoft word
• Power point
• Internet
• Data entry
• Interpersonal communication
• Business administration
• Management
• Leadership
References
Pedro Jauregui, U.s. Army, United States Army 4th ID.4thSBN
Family readiness leader
Joe Hatcher, Psychology Department Advisor, acgfn2@r.postjobfree.com Ripon College
Jason Garrett, Co-owner Of Extreme Towing, Extreme
Worked somerset driving runs to drop off sold vehicles to dealwrs
Contact this candidate