Customer Service Manager
Resume:
Michael Scott
Eugene, OR
Experience:
Lionbridge/Hewlett Packard 2013 - 2014
Position: Technician I
* Was specifically selected to move from one project to another to bring up
a familiar testing area,
* Responsible for testing on various products using standard and prototype
test equipment.
* Analyzed test results with predetermined parameters.
* Assisted in process & product characterization, process controls and
equipment operating conditions.
* Maintained department logs, records, metrics, and procedures.
* Ordered materials and equipment for test area.
* Mentored, trained and certified new and incoming operators
* Ran special tests for the project engineers as delegated by the
technician
* Inform Test Lead, technician or project engineers of any process issues
or product problems
* Able to flexibly move from one task to another with short notice.
Mattcave Comics and Collectibles 2013 - 2014
Position: Volunteer
* Sorted and organized inventory
* Stocked shelves
* Aided in customer service
Lionbridge/Hewlett Packard 2011 - 2013
Position: Operator III
* Demonstrated experience working in a R&D production environment
* Experience in product assembly
* Attention to detail and ability to follow instructions
* Ability to adjust settings and operate semi-automated tools
* Capable of manually assembling products to specifications
* Ability to work with ambiguity and change in development environment
* Awareness of and adherence to change management processes.
* Using judgment on low risk decisions asking for guidance with high risk
decisions, escalate with
urgency
* Data entry of information and data to forms and spreadsheets
* Communication of observations and daily output as required in both verbal
and written forms.
* General mathematics skills
* Focus on quality and quality improvement, taking interest in product
output goals and quality
* Flexibility to meet changes in build plans
* Ability to provide training of & assistance to new employees as
requested.
* Ability to clearly communicate changes and observations (written and
verbal)
* Ability to take feedback and actively improve work performance.
Tilt Arcade 2010 - 2011
Position: Customer Attendant
* Responsible for trouble-shooting and repairing broken machines.
* Delivering the best customer service possible, and working to enrich the
experience of customers.
* General labor, basic cleaning duties, reorganizing game cabinets and
stocking products in store.
Albany Municipal Court Judicial Department March 2010 - July 2010
Position: Files Clerk Temp
* Handled data entry and copying for records management.
* Provided clerical support under the supervision of the Office Manager to
include filing, copying and database input.
* Retrieved, updated and corrected files.
Albany Parks and Recreation June 2009- September 2009
Position: Files Clerk Temp
* Responsible for taking inventory, filing, typing, records
* Handled data entry and copying for records management
* Provided clerical support under the supervision of Office Manager to
include filing, copying and database input.
* Created contact databases and distribution lists in Outlook.
* Retrieved, updated and corrected files.
Computer Skills:
* Excel, Word
Skills:
* Skilled in effective communication both verbally and in writing.
* Able to handle a fast-paced, varied and busy work environment.
* Maintains a flexible outlook and willing to learn and carry out new
tasks.
* Able to quickly learn basic to complex tasks.
* Can perform basic math.
Education:
Nine terms LBCC 2007-2009, successfully attained Associated Degree
Fairview Christian School Graduate 2007
References
Gyrid Dilley
Technical Supervisor
Lionbridge Technology
Tisa Wecht
Process Technician
Hewlett Packard
acgflw@r.postjobfree.com
Jesse Woody
Technician II
Lionbridge Technology
Derald Wooten
Store Manager
Mattcave Comics and Collectibles
Joel Hatton
Store Manager
Tilt Arcade
Contact this candidate