Agnes Viloria

916-***-**** ( acgfls@r.postjobfree.com ( 8685 Tegea Way ( Elk Grove, CA

95624

( Job Title (

Motivated and results driven professional recognized for professionalism,

commitment to excellence, and demonstrated ability to communicate and work

with senior management, associates, and customers. Have excellent

interpersonal skills, able to collaborate effectively with co-workers at

all levels. Self-motivated and can work independently or in a team.

AREAS OF EXPERTISE

. Excellent Strategist - Provide solutions that boost productivity and

efficiency across the organization. Quickly identify problem areas and

. implement effective solutions to meet goals.

. Exceptional organizational skills - Consistently recognized by

colleagues for exceptional talents in needs analysis and problem

resolution in fast-paced environments.

. Strong sense of responsibility - Solid professional standards;

excellent track record of dependability. Maintain focus on achieving

results while implementing business solutions to meet a diversity of

needs.

. Administration and Management - Knowledgeable of business and

management principles involved in strategic planning, resource

allocation, leadership technique, and coordination of people and

resources.

. Customer Service - Consistently demonstrate responsiveness, strong

customer focus, and ability to build good customer relationships.

. Computer Skills - Knowledgeable of computer programs Maestro Job

Management, OCS (Operations Control System) Job Management, Tidal Job

Management, UNIX, MPE, Windows, MS Word and Excel. Ticketing systems

to HP Service Management Request Tool, Remedy, OVSD.

PROFESSIONAL EXPERIENCE

Hewlett Packard

Roseville, CA/ San Jose, CA ( December 1980-October 2012

IT Operations Support ( September 2007-October 2012

Consistently met deadlines and requirements for all production work orders.

Provided excellent customer service to internal and external customers to

uphold the highest reputation of the company.

Participated in the implementation of technical procedures and standards,

re-writing existing processes and training materials.

Ensured customer problems are effectively handled in a timely manner.

Assisted in the monitoring of HP Service Management request tool by making

sure all incoming request are process, routed to correct delivery teams in

preparation for implementation.

Application Support/Scheduler ( May 1986-September 2007

Provided job scheduling support such as planning, coordinate and support

business processes.

Successfully completed transition of year 2000 which involved 50+ MPE systems

and 15+ UNIX systems.

Provided documentation on start-up, shutdown and first level troubleshooting

of processes to help desk staff.

Organized and created schedules, supervised the progress of projects from the

start of production until successful completion of job.

Consistently met deadlines and requirements for all production job requests.

Served as a liaison between customer and vendor support groups.

Recognized by supervisors and customers for comprehensive job knowledge,

handled heavy workload, maintained high level of performance on routine task

and new responsibilities.

Proven quality efficiency in a desktop support environment.

Prior technical support/service desk experience.

Phone support in a call center environment working with customers and clients

over the phone.

Computer Operator ( San Jose, CA ( December 1980-May 1986

Performed daily backup ensuring proper tapes with correct labels are mounted

in the tape drive.

Monitored the control console and responded to computer messages.

Assisted programmers, system analyst in manually streaming production jobs,

debugging new programs, collating, printing and distributing reports in their

designated bins.

Maintained logbooks or operating records, listing each job that is run and

events such as machine malfunctions that occur during the shift.

Recognized by supervisors and customers for comprehensive job knowledge,

handle heavy workload, maintained high level of performance on routine task

and new responsibilities.

EDUCATION

Diploma in Nursing:

Martinez Memorial Colleges ( Manila, Philippines

1972-1975

Preparatory for Nursing:

Saint Mary's College ( Nueva Vizcaya, Philippines

1970-1972

Contact this candidate