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Customer Service Medical Assistant

Location:
Katy, TX
Posted:
October 19, 2014

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Resume:

Kenesha S Lowery

*** ******** **. ***. ****

Katy, TX 77450

832-***-****

acgfli@r.postjobfree.com

OBJECTIVE

To obtain a permanent position as a medical assistant where I can use my knowledge in patient

care and organization to maximize the facility's efficiency.

ADMINISTRATIVE SKILLS

Office management Business writing

Patient charting Collections

Patient billing/ledger cards Faxing

Medical billing and coding Appointment scheduling

CLINICAL SKILLS

Injections Phlebotomy

EKG Vital signs

Autoclave sterilization CLIA Waived Testing

Hemocue Centrifuge

ANS Testing Stress Testing

Urine Dipstick Suture Removal

EDUCATION

PIMA Medical Institute

October 2013 – June 2014

Medical Assistant Certificate

Wharton County Junior College

August 2004 – October 2006

Office Administration

Wharton High School

August 2003- May 2004

Diploma

Kenesha S Lowery

333 Dominion Dr. Apt. 1221

Katy, TX 77450

832-***-****

acgfli@r.postjobfree.com

WORK EXPERIENCE

MASON PARK MEDICAL CLINIC

Medical Assistant (August 2014- present)

Job Duties

Assist in the completion of the provider orders and scheduling of patients for related

procedures, tests, follow-up appointments, etc.

Providing direct patient care that includes rooming the patient and obtaining vital signs

Obtaining all pertinent medical records needed prior to patient visit

Assist in completion of diagnostic testing which include; EKG, ANS testing, stress

testing, hearing test, and injections

Initiate follow-up calls to patients with test results and medication refills as appropriate

Verifying insurance eligibility prior to patient visit

Calling/faxing prescriptions in to pharmacy

PIMA MEDICAL INSTITUTE STUDENT

Medical Assistant Training (September 2013- June 2014)

Extensive hands on experience and training for the clinical and administrative setting of

hospitals, clinics, and or offices

TARGET

Cashier (November 2012 – May 2013 Seasonal)

Job Duties

Providing excellent customer service by answering customers questions regarding

products and assisting them with selections

Handling money, refunds, and exchanges

Cross train and work in other areas of store as needed

Quickly and accurately scan and bag all items and collect payment

Help keep the Target brand experience consistent, positive, and welcoming

Make a difference by responding quickly and responsively to guest and team member

needs

Kenesha S Lowery

333 Dominion Dr. Apt. 1221

Katy, TX 77450

832-***-****

acgfli@r.postjobfree.com

XEROX CALL CENTER (SPRINT)

Customer Service Representative (December 2011- July 2012)

Job Duties

Directing and managing all activities associated with Call Center operations

Responding to telephone inquiries and complaints using standard scripts and procedures

Gather information, resolve inquiries, and log customer calls

Communicate appropriate options for resolution in a timely manner

Informs customer about services available and assesses customer needs

Adjusting bills, charges, and overages

HEB GROCERY

Cashier (November 2002 – December 2009)

Job Duties

Processing customer transactions of goods and services while providing superior

customer service

Collecting cash, check, or charge payment from customer and making change for cash

transactions

Monitor and manage potential front-end shrink

Answering product related questions for customers

Collecting bill payment, processing money transfers via western union, and faxing

Working other area of store as needed (pharmacy, business center, and gas station dept.)

CERTIFICATIONS

CPR/AED Professional AHA

November 2013

HIPAA

October 2013

Bloodborne Pathogens

October 2013

OSHA Standards

October 2013



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