Thomas Jacoby III, **** W. Russell rd. Unit ****, Las Vegas, NV 89148

Phone: 702-***-**** E-mail: acgfk7@r.postjobfree.com

OBJECTIVE

Offering strong leadership skills coupled with excellence in customer service and the ability to meet personal and company goals.

SUMMARY OF QUALIFICATIONS

Over fifteen years experience working in a retail environment

Highly skilled in overseeing store operations and achieving set goals

Hands on experience in ensuring proper merchandise presentation

LIFT TRUCK OPERATOR SKILLS

10 years of being certified and training my employees on equipment such as; slip sheet, Pacer unit, LPG forklift, order picker, reach truck, and electric pallet jack

Have had zero lift truck accidents

Able to get the job done quickly and correctly

Exceptional organizational skills and the ability to multitask

PROFESSIONAL EXPERIENCE

Department Supervisor Flooring Specialty/ Key holder for the store

April 2001- Present, Las Vegas, Nevada

Customer service

Train and provide feedback on direct reports

customer service delivery

Maintain stock on a daily basis to ensure products are available

Keep up on status of out of stocks and when product will be shipped

Monitor daily schedule to ensure adequate coverage; ensure associates can take their breaks at the scheduled times.

Observe associates and provide feedback on performance

Supervising and taking responsibility for 40+ employees at a time

Maintaining sales goals

Maintain and merchandise incoming product

Perform performance reviews twice per year

Know store sales goals and set personal goals to support store results

Sell the whole project by suggesting related items and services to purchase that supplement a customer's merchandise or project needs.

Other positions held within the company

Department Supervisor of Night freight

Department supervisor Hardware

Department Supervisor Paint

Department supervisor of building materials

Department supervisor of lumber

Decor associate

Paint associates

ACCOMPLISHMENTS

Received an executive award from the CEO for excellent customer service, Department supervisor of the month on three separate occasions, employee of the month on four separate occasions.

Public Works Agent, County of Ventura

August 2007- June 2008, Moorpark California

Maintenance of line charts and collection systems

Operate Vector truck, forklift, front loader, gannon, water truck, and an eightteen wheeler

The handling of and disposal of toxic wastes.

EDUCATION

Gateway Community School, Camarillo, California

1994-1999

Diploma

References References are available on request.

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