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Customer Service Manager

Location:
Miami, FL
Posted:
October 19, 2014

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Resume:

David Fortun

**** ****** ***** ( Miami, FL ****5 305-***-**** 786-***-**** (

acgfjk@r.postjobfree.com

District Fleet Logistics/Transportation/Distribution Manager

Offers over 10 years of fleet management experience with exceptional

skills in strategic planning, forecasting and developing innovative

solutions implementing systems and process improvements proven to increase

operational efficiency, customer satisfaction and profitability.

Key Skills

Management Six Sigma & Kaizen Records Management

Teambuilding & Lean Six Sigma Yellow Belt Process Improvement

Supervision Report & Document Inventory Management

Staff Development & Preparation Expense Reduction

Training Spreadsheet & Database Bilingual: Fluent

Policies & Procedures Creation English/Spanish

Manuals Accounts Payable/Receivable

MS Office, Excel, Cognos,

ERP Bookkeeping & Payroll

MS SQL, Python, AS/400

Education

FIU/Miami Dade College, Miami, FL

BA, Business- Supervision & Management

Experience

Hertz Corporation and Dollar Thrifty Rent a car- South 2010 to Present

Florida

Fleet Logistics/Transportation/Distribution Manager- Miami

. Oversee two (2) central locations and 6 Satellite stores, train, develop,

and monitor performance.

. Plan, organize, coordinate, and execute all vehicle movement and manpower

costs within monthly budgets.

. Streamline daily business practices, procedures, and developed

efficiencies through Kaizen and Lean Six Sigma projects.

. Develop and present business process re-engineering projects to executive

decision makers

. Develop tools to improve the speed of data analysis and accuracy of

business forecasting to meet business needs.

. Analyze data from multiple sources and generate forecasts for

daily/weekly/quarterly business trends

. Manage a fleet of 12,000+ vehicles within Broward, Miami-Dade, and Monroe

County, including logistically plan movements in/out of Miami area to

other major cities.

. Successfully facilitated the yearly re-registration of entire fleet at

all locations from Miami to Key West.

. Responsible for the supervision of Operations, Vehicle Maintenance, and

Damage managers.

. Coordinate/direct personnel, resources, and communications to meet hub

and satellite location needs smoothly and efficiently.

. Train and develop employees in the areas of safety, company policy,

regulations, and accountability.

Copart Inc., West Palm Beach, FL 04/2007 to 9/2010

General Manager

. Managing day-to-day operations to meet and exceed company standards

with regards to office operations and outside operations.

. Effectively managing inventories, facility heavy equipment service and

repair, budgeting, and safety standards and OSHA compliance.

. Leading team members to implement new processes, policies, or

procedures and developed short and long-term goals for employee

development/ facility improvement.

. Effectively communicating with superiors and subordinates to gain input

and provide recommendations for improvement of processes and conflict

resolution.

. Understanding and interpreting financial reports, P & L, able to make

determinations, take action to enhance location financial performance

and increase profit.

. Interviewing, hiring, training, developing, and supervising staff to

meet standards to ensure success.

The Hertz Corporation, Miami, FL 02/2005 to 4/2007

Maintenance Manager/Supervisor

. Management of fleet maintenance operations for a large rental car hub

with thirty union mechanics.

. Reorganized management, systems, and business operations resulting in a

reduction in monthly operating costs, while generating an increase in

manufacturer warranty revenue.

. Directed budgeting, operating, compliance, purchasing, and

administrative functions. Ensured timely execution of financial

reporting, operating forecasts, new projects, equipment procurement and

maintenance, cost/pricing and related activities.

. Monitored and controlled daily operations, approved expenditures, and

liaised with vendors and other agencies. Evaluated local/foreign

suppliers for replacement parts and equipment.

Lazerland Enterprises, Inc., Miami Beach, FL 11/2000 to

02/2005

General Manager

. Market services to key modeling agencies and clients searching to

penetrate their markets.

. Reduced operating budgets, while increasing staff effectiveness and

productivity.

. Analyzed and planned, organized and implemented strategic marketing

plans to enhance market penetration in modeling agencies,

photographers, and private clients.

. Interfaced with senior management to develop short/long term

organizational goals and objectives.

Thrifty Car Rental Miami, FL 04/1996-10/2000

Operations Manager

. Developed operations policies, customer service standards, action

plans, and corporate standards.

. Analyzed competitor pricing and formulated pricing strategies, product

mix discounts and special combination values.

. Controlled location and department assets, facilities and equipment.

Purchased new equipment, oversaw facility renovation projects,

implemented POS hardware/software, developed and conducted training

programs.

. Trained and mentored mid-level managers and employees in efficient

operating procedures to facilitate a smooth transition from opening to

daily management. .

. Forecasting and cost analysis functions. Developed new accounts and

serviced existing clientele. Trained and supervised support staff.



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