Havin Haghgoo

*-*** *** ****** **

Richmond Hill, Ontario

L4E 4L5

Cell: 416-***-****

Email: acgfjh@r.postjobfree.com

OBJECTIVE

To secure a position with a well established organization t o apply my administrative talents as well as my

educational background and personal experience to contribute to the organization’s goals.

PRESENT EMPLOYMENT

June 2014- Present Employment

Dealer Service Representative

• Working closely with automotive and non-automotive clients; staging and photographing their

inventory.

• Manage a territory of designated dealers conducting weekly capture/ service visit

• Liaison with sales and internal staff to resolve dealer admin problems and inquiries while

establishing and maintaining efficient data and information flow.

• Maintain new and existing clients through planned individual account support

• Reporting daily and weekly activity to management on assigned dealerships

• Ability to perform and complete their duties in all types of weather

• Flexibility and adaptability to work in a changing fast paced environment

Employment History

December 2013 -2014

Passenger Service Representative

• Provide customer service to Emirates and Canjet as contracted for Servisair

• Generate flight reservation using airlines’ computer system and issue airline tickets, boarding

passes and baggage tags

• Greet and check-in passengers

• Check-in passenger’s baggage

• Take care of boarding passengers

• Provide passengers with general travel information

• Reschedule passengers with flight interruptions

• Verify all passenger’s departure documents

• Provide information regarding flight schedules

• Assist passengers with absent baggage

• Provide passengers with a comprehensive knowledge of making reservations, prepare and issue

tickets and journey calculation of fares and issuance of refunds

• Document all international departures

• Produce all required business documentation

• Comply with all security requirements

• Assist unaccompanied minors (UMs)

• Follow and enforce security and hazardous material regulations to ensure the safety and integrity

of customer and Company property, as well as Company/other aircraft and facilities

• Provide for the safety of customers, guests and employees and other persons any time they are on

or in company property or within air operations area in use

• Stay current with company and industry procedures and improve job skills through constant

review of company and other publication

2010 - 2013 Persian Palace Event Centre

Event Coordinator Supervisor

• Seamlessly directed, planned and executed tailor made events for individual and corporate clients;

professional (meetings, fundraising events) and social (weddings, birthday celebrations)

• Selected and served as primary point of contact for all vendors. Oversaw team of vendors and event

contributors, including performers, photographers, flowers and transportation services

• Ensured availability of all materials and man power for any events in progress

• Advised clients of setup options

• Maintained liaison with Kitchen Manager and Staff Manager

• Managed staff of up to 15 people

• Briefed staff on safety and emergency procedures for the event

• In charge of customer service relations in dealing with customer’s complaints and feedback

2001 – 2004 Police Headquarters – Refugee Department (Van – Turkey)

Administrative Assistant – Interpreter - Translator

• Managed refugee claim files

• Liaised with the UN office in Turkey to coordinate the refugee files

• In charge of the translating process as the main interpreter/ translator for:

o Initial interview process to initiate the file (up to 10 people/day)

o Translating all legal documentation

o Main interpreter during police interview with refugee in Farsi, Kurdish and Turkish

o Managed, maintained and recorded new and existing files (up to 3000 files)

o Coordinated the schedule for the interview process

o Ensured each refugee applicant was contacted and provided with the appropriate

information and documentation for their interview with the Embassy of the country

assigned

o Liaised with Government agencies and Embassies, as well as the Chief of police and

refugee applicant, to provide final approval documentation for departure to designated

country assigned

ADDITIONAL PART-TIME EMPLOYMENT

2011 Persis Immigration Services

• Coordinated and managed office services, for instance records, personnel and record-keeping

• Created and amended documents, for example, reports, memos, letters by means of word

processing, spreadsheet, database and other presentation software

• Maintained and arranged reports from manual or electronic files, inventories, mailing lists and

databases

• Processed inward and outgoing mail, both manually and automatically

• Gave general information to customers and the public

• Sorted, processed and authenticated applications, receipts, expenditures, forms and extra

documents

• Administered all aspects of general office coordination

• Maintained privacy in all facets of client, employees and agency information

• Filed and recovered clerical documents, records and reports

2009 CHATS (Community and Home Assistance to Seniors)

• Engaged clients with conversation and addressing questions or concerns and providing clients

with the appropriate advice

• Completed and maintained log record-keeping in database

• Assisted with general office duties such as: answering calls, taking messages, paperwork and data

entry

• Provided assistance to seniors as translator and interpreter to help them overcome language

barriers

• Operated ESL classes for seniors

• Assisted in organizing special events

EDUCATION

2012 Bachelor of Applied Science in Justice Studies (University of Guelph)

2012 Diploma in Law and Security Administration (University of Guelph)

ADDITIONAL COURSES

• 2011 Certification in Domestic Violence (University of Guelph)

• 2013 Standard First Aid Certification

• 2013 Canadian Firearms Safety Course

• 2013 Canadian Restricted Firearms Safety Course

COMPUTER SKILLS

• Windows 98/ 2000/ 2007/ XP

• Microsoft Office 2010

• Microsoft Excel

• Microsoft Power Point

• Microsoft Word

• Microsoft Access

• Skyport

• Macc

• Amadeus

LANGUAGES

• English

• Farsi

• Turkish

• Kurdish (Sorani, Kermanji)

***References available upon request

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