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Customer Service Manager

Location:
Benton, AR
Posted:
October 19, 2014

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Resume:

Dawn Irby

**** ********* **.

501-***-****

Benton, AR 72019

Experience

Experience Summary

Work in retail began in 1988 with an internship at Miller's Outpost in San

Diego, CA in congruent with Poway High School's fashion merchandising

certification class. Retail management experience includes successful

achievement of all goals in each company, including achievement of all

sales plans and other key performance goals. Through the years, emphasis

has been in visual implementation of company's visual standards. Emphasis

has also been in motivation and training of individuals to reach personal

sales goals set by company expectations.

2013- Present Assistant Store Manager Soma

Arkansas

_ Responsible for overall store management in absence

of Store Manager

_ Responsible for store achievement of all store key

performance indicator

goals

_ Responsible for recruiting, hiring, and training new

employees

2011-2012 District Manager Avon Products

Arkansas

- Responsible for 300 established Representatives as well as

recruiting, training and developing new Representatives.

- Responsible for District achieving all Key Point Initiatives

including Sales, Orders, Staff, Additions, and average order.

- Travel District over 5,000 square miles to cover District area

- Maintaining Communication with Division Manager and corporate

offices

2010-2011 Store Manager Ann Taylor

Little Rock, AR

- Total management of store operations including staffing,

payroll, merchandising, and customer service.

- Supervision of staff, including staff development and welfare

- Creating, implementing and enforcement of policies and

procedures

- Responsible for reporting and communication with Head Office

- Maintenance of total store outcome, including overseeing

auxiliary staff

- Accountable for all financial and analytical responsibility

- Oversee all inventory, ordering and receiving of merchandise

- Obtain information from Head Office and communicate with staff

2007-2010 Owner/Operator In Home Daycare

Benton, AR

_ Total care of children ages 6 weeks to 4 years

- Development of individualized curriculum

- Teach and develop children cognitively, physically, emotionally

and spiritually

- Maintain family calendars and schedules

- Develop and implement of policies for parents

- Account for all financial responsibilities

- Create schedules to enhance curriculum, social learning and

physical needs

- Develop healthy and balanced menus for individuals' dietary

needs

- Maintain a safe, clean, protected environment to enhance

children's growth

2004-2007 Salem Elementary Teachers Assistant

Benton, AR

_ Teaching grades K - 5 in the computer lab

- Using curriculum and customizing the delivery for each class

- Responsible for learning and assessment

- Maintaining current grades

- Clear communication between school, parent and student

_ Assisting teachers in tutoring students in reading and

math

- Customize lesson plans and information delivery for individual

students

- Oversee development and improvement in concepts proven difficult

- Create new ways to instruct so child is taught in his learning

style

2001-2005 David's Bridal Third Key/ Stockroom Manager Little

Rock, AR

_ Assist in management of store including sales,

merchandising and

customer service, including assisting in:

- Supervision of staff, including staff development and welfare

- Creating, implementing and enforcement of policies and

procedures

- Responsibility for reporting and communication with Head Office

- Maintaining total store outcome, including overseeing auxiliary

staff

- Accounting for all financial and analytical responsibility

- Overseeing all inventory, ordering and receiving of merchandise

2001-1998 Claire's Boutique Store Manager

Little Rock, AR

- Total management of store operations including staffing,

payroll,

merchandising and customer service

- Supervision of staff, including staff development and welfare

- Creating, implementing and enforcement of policies and

procedures

- Responsible for reporting and communication with Head Office

- Maintenance of total store outcome, including overseeing

auxiliary staff

- Accountable for all financial and analytical responsibility

- Oversee all inventory, ordering and receiving of merchandise

- Obtain information from Head Office and communicate with staff

1994-1998 Victoria's Secret Assistant Manager

Little Rock, AR

- Assist in management of store including sales, merchandising and

customer service, including assisting in:

- Supervision of staff, including staff development and welfare

- Creating, implementing and enforcement of policies and

procedures

- Responsibility for reporting and communication with Head Office

- Maintaining total store outcome, including overseeing auxiliary

staff

- Accounting for all financial and analytical responsibility

- Overseeing all inventory, ordering and receiving of merchandise

-

Education

Arkansas Tech University 2013-2014 Graduation Date

August 9, 2014

Ouachita Baptist University 1990-1993

Arkadelphia, AR

Poway High School

Poway, CA

References

Lori Viner 501-***-**** Former Supervisor

Jana Ferguson 501-***-**** Former Supervisor/ Former

Daycare Client

Paul Viner 501-***-**** Personal Reference

Statia Smith 501-***-**** Personal Reference



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