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Customer Care Specialist - Inside Sales Representative

Location:
Silver Spring, MD, 20902
Salary:
35000
Posted:
October 19, 2014

Contact this candidate

Resume:

Paul Rupert Perterer

***** ******* ******, ***. **** . Silver Spring, MD . 20902

CELL 240-***-**** . E-MAIL acgfiq@r.postjobfree.com

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PROFILE Young multilingual professional with excellent administrative

and customer care experience seeks a rewarding and challenging

position within an international organization to further

develop skills and knowledge.

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EDUCATION Master of Arts in European Law and Policy

University of Portsmouth (United Kingdom)

Graduated 2012

Master of Arts in French, History, and Pedagogy

University of Salzburg (Austria)

Graduated 2006

Cumulative GPA: 3.99

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SKILLS Professional Skills

. 5 + years of excellent multilingual administrative and

executive assistant experience

. Extensive translating, proofreading, and editing experience in

English, French, and German.

. International work experience overseas

. Proven record of drafting and translating documents with high

accuracy

. Outstanding communication skills

. Strong organizational skills

. Excellent event management skills

Computer Skills

. Excellent command of Microsoft Office (Word, Excel, Power

Point, Outlook)

. Proficient in SAP and AXAPTA

. Good knowledge of statistic programs such as OLAP

. Basic HTML experience

. Excellent Internet-based research skills

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LANGUAGES . German (Mother Tongue)

. French (Fluent: Master's degree)

. English (Home Language: TOEFL Score 117/120)

. Dutch (Intermediate Knowledge: Living in the Netherlands)

. Spanish (Basic)

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EXPERIENCE Experience in the Netherlands

Hu-Friedy Mfg. Co. Inc

July 2012 - August 2014

English, French, and German Customer Care Specialist

Project Manager

I assisted clients in their purchases of Hu-Friedy products by

answering phone calls and emails in English, French, German and

Dutch. In addition, I assisted two high-ranking executives in

their daily work, and organized sales events and conventions

throughout Europe. I also visited clients personally and

actively participated in fairs.

I translated, proofread, and edited documents, emails, letters,

and sales analyses in French, English, and German. I compiled

sales reports, newsletters, and internal and external

communication in French, English, and German and also proofread

communication for less experienced colleagues in these

languages.

From April 2013 to May 2014 I was the project manager for the

analysis and strategic reorganization of Hu-Friedy's dental

training kits program in Europe. I pro-actively initiated this

project by presenting a short analysis of a largely

underperforming business area to my direct supervisor and the

CFO of the company in Chicago, IL. Soon thereafter I was asked

to expand my research and head a team of two employees in a

year-long project to develop a business plan to boost the

performance of the training kits program. The results of this

project were published in a 50-page memorandum in May 2014.

Many of my recommendations are currently being implemented to

establish more commercially beneficial business structures.

Xindao BV

November 2009 - July 2012

Various Multilingual Inside Sales Positions in English,

French, and German

I started as an Order Entry Clerk and after only two months I

was promoted to Inside Sales Representative. After one year I

was offered the position of Executive Assistant and, for the

final six months of employment, I was the Internal Sales

Manager for Austria and Switzerland. In this position I gained

considerable experience in managing all activities linked to

the daily work of a team of six motivated young professionals.

In my function as Inside Sales Representative I assisted

English, French, and German speaking customers in their

purchases of Xindao products from Europe, as well as customized

items from China. I answered phone calls and emails, processed

customer complaints, and assisted key clients in importing

products from China into the European Union. For these projects

I was charged with finding the right producer that best matched

the customers' requirements, set up a contract between Xindao,

the manufacturer, and the client, and assisted the customer

through the entire production and shipment process.

As Executive Assistant I scheduled meetings and managed the

calendar of two high-ranking management officials, and

organized events and conferences around Europe with 20 to 250

participants. I made travel arrangements and managed the budget

for each event, negotiated prices with internal and external

partners and helped prepare meetings and conferences in and

outside the Netherlands. I also translated documents into

French, English, and German.

Experience in the United States

Embassies of Austria and France to the U.S. June 2008

- September 2008

Event Management Intern

I assisted in the organization of various events such as

lectures, concerts, and exhibitions. For the Austrian Embassy I

worked on the organization of an important urban life

conference on how to enhance the use of the waterfront of

Washington, D.C. For the French Embassy I helped organize the

annual Kids Euro Festival in Washington, D.C. I contacted

possible venues and worked with other interns on fundraising.

Experience in Austria

High School Teacher (French/History)

September 2007- June 2008 / January 2009 - November 2009

I taught French and History to students aged 14-21 years old at

the two local high-schools. I taught 20 classes of 50 minutes

per week, prepared class materials, evaluated the students'

performance on a regular basis, participated in school

activities, and engaged in after-school tutoring activities.

Academic Forum for Foreign Affairs February

2007 - November 2007

Local Chairperson

As the Chairperson of the Academic Forum for Foreign Affairs in

Salzburg, I built up a staff of six motivated students and

young professionals who worked with me on various multilingual

events such as panel discussions and lectures. In August 2007 I

assisted in the organization of the Vienna Model United Nations

(VIMUM).

European Federation for Civil Rights August

2004 - November 2009

Bilingual Executive Assistant

I provided the president of the European Federation for Civil

Rights with administrative support over a period of 5 years

while studying and working in other areas. My main

responsibilities were translating and drafting legal documents

in English and German, doing research in the area of civil

human rights, and assisting in the organization of various

events.

Hilfswerk Austria

October 2006 - June 2007

Administrative Assistant - Receptionist

I assisted the management of the regional headquarters of

Hilfswerk in their daily administrative tasks and I served as

the first point of contact for clients.

IKEA Salzburg

October 2004 - August 2005

Sales Representative

I worked as a Sales Representative and provided my supervisor

with administrative support.



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