JOHN NEARING acgfhr@r.postjobfree.com

480-***-**** MESA, AZ 85205

OBJECTIVE

To obtain as a Help Desk/ Jr. Network Support Engineer position utilizing abilities

develop through experience and education, with the opportunities for professional growth

based on performance.

PROFILE

Achievement-driven technical professional.

A.A.S degrees in Computer Technology and Networking Technology

Exceling in utilization of advanced technologies in optimizing operational

efficiencies and maximizing organizational profitability.

Over 10 years of exceptional customer service background with the latest five

years in highly responsible management and leadership assignments.

Skilled in identifying and capitalizing on customer needs to generate new business,

develop existing clients, diversify revenue streams and gain competitive market

leveraging.

Dynamic customer service, communication, consultation, presentation, and

negotiation skills.

Proficient in strategically prioritizing, planning and managing workflow to

optimize productivity and efficiency in fast-paced, time-sensitive environments.

PROFESSIONAL EXPERIENCE

Synergy Services Level 3 Commutation

Network Operation Center 02/13-02/14

Efficiently and accurately manages customer initiated trouble tickets to resolution.

Ability to effectively diagnose, troubleshoot, and support computing and

networking issues, including desktop computers, print queues, file shares, VPN,

V OIP, Active Directory, DHCP, WINS, and DNS

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Provides accurate and consistent customer communication during established

intervals using phone, email, and ticketing notes.

Monitors network and customer facing resources for impairment and out of service

conditions.

Cisco and Juniper management routers

Remote desktop troubleshooting

Working Knowledge of Microsoft Office Suite

Stream Global Services - 8/11–02/13

Apple IOS Technician

Perform appropriate issue diagnosis and guide users through step-by-step solutions

Clearly and effectively communicate technical solutions in a user-friendly,

professional manner

Provide one-on-one and group end-user training as needed.

Handling 25-35 inbound calls per day

Resolve wireless and wired internet connectivity

Resolve email configuration issue, sending and receiving email.

Effectively troubleshoot and resolve apple IOS issues.

Troubleshoot IPhone, IPod and IPad.

Marriott Hotels International 7/08-05/11

Information Technology Sales Manager

Skillfully organized sales, service and presentations to convention groups, affiliates

and exhibitors.

Efficiently coordinated with sales personnel, Convention and Event Managers

regarding logistical concerns.

Responsible for second-most-profitable department status or 73.5% 2008, 2009,

2010

Developed revenue-tracking and forecasting system in 2008, reduced competition

and boosted sales as a result.

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Met/exceeded ambitious revenue objectives for three consecutive years in a highly

competitive marketplace.

Marriott Hotels International 6/07-6/08

Regional Sales Manager

Expertly managed Event Booking Center Client/Hotel Accounts and ensured

maximization of revenue for multiple brands, including answering various

customer questions and directing Client Service Department communications.

Comprehensively matched clients with business opportunities to facilitate

maximized revenues and engaged in Marriott Sales Force Ones sales model.

Repeatedly noted top booking agent during several quarters and singularly directed

ExxonMobil accounts equaling $10 MM in sales per annum.

Successfully sold 14 Marriott hotels in the Mid-Atlantic, Virginia, North and South

Carolina

Marriott Hotels International 6/06-6/07

Audio Visual Technician

Knowledgably supervised, set-up and maintained audio-visual equipment LCD

projectors, wireless lavalieres and microphones. Customer assistance and event

technology operations and services.

Successfully identified and resolved problems/issues enabling completion of all

event projects to client satisfaction.

Provided well-received guest/customer training upgrading their knowledge and

skills.

Setup routers, connecting hubs, lay Ethernet cable, troubleshoot passwords.

Troubleshoot printer issue, and file sharing.

Vinciti Networks, 7/04-7/05

Engineering Lead

Diligently supported inbound pre- and post-sales and Tipping Point IDP products

and established customer relationships.

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Skillfully acquired and processed customer feedback to engineering via Ethereal

and TCPDump.

Sales Lead 12/03 – 6/04

Directed routing sales operations, resolved customer problems and facilitated

organization of activities to most efficiently achieve stated goals.

Led and supervised four subordinates and drafted comprehensive technical

manuals.

Help Desk Technical Support Level II 5/03-

11/03

Provided exceptional technical support for SonicWAL L, L AN and WAN systems,

as well as reviewed and feedback histories with first-level engineers.

Analyzed hacking report and alert logs, firewalls, VPN, TCP/IP, UDP/IP and ICMP

subnetting.

EDUCATION

Heald College, Portland, OR

Associate of Applied Science, Networking Technology

Associate of Applied Science, Information Technology

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